Tech 101

GetApp’s Integration Leaders in Reservations Software

Sep 18, 2022

Find reservations software products that integrate best with other apps.

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Baljeet KaurSr Market Research Specialist
GetApp’s Integration Leaders in Reservations Software

What we'll cover

Software integrations form an indispensable part of the IT strategy of most businesses. Not only do they foster seamless information flow between applications, but they also boost process efficiency, increase data visibility, and consolidate disparate information sources.

When it comes to integration potential, all software solutions aren’t created equal. Some tools are clear winners and can integrate with a variety of solutions, while others integrate with only a handful.

Analyzing products specifically for their integration capabilities can be labor intensive. To save you time, we compiled a report to help you access relevant integration data for reservations software.

With this report, we want to help you find a reservations tool with strong user-reported integration capabilities. We analyzed integration data for some of the highest-rated products on the market and compiled our findings into this report. (View the complete selection methodology for these products at the bottom of this page.)

Integration Leaders in reservations software

Reservations-Integration-Leaders-Grid

*Analysis accurate as of August 2022

The Integration Leaders grid above showcases products with the highest integration scores based on user reviews on GetApp. (See the complete report methodology at the bottom of this page.)

On the grid, products are arranged in increasing order of their overall ratings (bottom to top) and integration scores (left to right). That means products higher up on the grid have higher overall ratings and products toward the right have higher integration scores. Therefore, products in the top right zone of the grid rank higher in overall ratings as well as integration scores compared to other products on the grid.

Most common app integrations

It can be challenging to figure out which tools a software product integrates with. Software providers may not explicitly mention this information on their product websites or that information may be buried on a webpage.

In this section, we look at the specific integration capabilities of GetApp’s reservations Integration Leaders.

For these top-rated products, we’ve built a matrix table that shows which apps users most commonly say they integrate with each product. This allows you to compare how well our reservations Integration Leaders play with popular apps such as Mailchimp, ActiveCampaign, Stripe, PayPal, Instagram, Meta for Business. We’ve divided these apps into the three categories surfaced most often in user reviews: project management, file sharing, and collaboration.

  • Email Marketing: The table below highlights email marketing that integrates with the products featured in our reservations Integration Leaders report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Mailchimp, Gmail, ActiveCampaign, Constant Contact, and Outlook are the email marketing solutions most commonly integrated with reservations software and, therefore, have been used for comparison.

  • Social Media: The table below highlights popular social media tools that integrate with the products featured in our reservations Integration Leaders report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Meta for Business, Instagram, YouTube, Facebook Apps and Tabs, and Twitter are the social media solutions most commonly integrated with reservations software and, therefore, have been used for comparison.

  • Payment Processing: The table below highlights popular payment processing tools that integrate with the products featured in our reservations Integration Leaders report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Stripe, PayPal, Square Payments, and Authorize.Net are the payment processing gateways most commonly integrated with reservations software and, therefore, have been used for comparison.

*Analysis accurate as of August 2022

Reservation-Products-Integration-Comparison-Chart-1
Reservation-Products-Integration-Comparison-Chart-2
Reservation-Products-Integration-Comparison-Chart-3

Product profiles of Integration Leaders in reservations

Let’s deep dive into the profile of each Integration Leader to better understand their integration scores, what users say about them, the cloud platform they’re hosted on, and more.

*Analysis accurate as of August 2022

  • Integration score: 3.13

  • Open API: Yes

  • Hosted platform: N/A

  • Integration platforms: Zapier, Automate.io, Zoho

User review excerpts

To help you understand how reviewers feel about Acuity Scheduling’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“I really liked the integration acuity has with other services like Facebook, google calendar, etc. It made it easy for clients to schedule from many different places.”

“Acuity is simple to use from both the set up side as well as the client booking side. It has integrated with my Facebook and Instagram pages to make booking from there easy for customers as well.”

“The functionality of acuity scheduling meets the needs of my business and looks very professional when my clients book my services. I enjoy the integration with PayPal and my Gmail calendars.”


*Analysis accurate as of August 2022

  • Integration score: 3.01

  • Open API: No 

  • Hosted platform: NA

  • Integration platforms: Zapier

User review excerpts

To help you understand how reviewers feel about Setmore's integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“Setmore integrates well with my website allowing clients to book oine appointments in real time. It sends reminder emails.”

“I really like that this has Google calendar integration in the free version, although it's only one way. As with ahy free software, there are some limitations.”

“It was easy to integrate with our website/instagram for people to use. Its straight forward for people to use and takes 10 secs for our customers.”


*Analysis accurate as of August 2022

  • Integration score: 2.89

  • Open API: Yes

  • Hosted platform: Google Cloud

  • Integration platforms: Zapier 

User review excerpts

To help you understand how reviewers feel about SimplyBook.me’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“Integration was easy and we use this software every day in our business. It is an integral part of our daily operations.”

“This app can be added not just on the website; preferably, it can be integrated on multiple social media profiles to collect booking from our clients with ease.”

“I love the website integration and the beautiful design. There are hundreds of features and functions that make a all in one perfect experience.”


*Analysis accurate as of August 2022

  • Integration score: 2.80

  • Open API: Yes

  • Hosted platform: NA

  • Integration platforms: NA

User review excerpts

To help you understand how reviewers feel about OpenTable’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“It's easy to make, modify or cancel reservations. It works integrated with my Google calendar app so if I'm making a reservation ahead of time I have a second reminder in my calendar app.”

“It's great how this app integrates with Google maps. It makes searching for a restaurant then making a reservation much simpler since it's all baked into one place.”

“OpenTable is definitely an example of when using the most popular system is the best way to go. The number of integrations and interoperability of OpenTable gives you more exposure across platforms.”


*Analysis accurate as of August 2022

  • Integration score: 2.72

  • Open API: No

  • Hosted platform: AWS

  • Integration platforms: Zapier

User review excerpts

To help you understand how reviewers feel about TrekkSoft’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“I'm learning new possibilities the system offers. It's great thing that the integration processes are done by TrekkSoft technical stuff, so I can rest in peace that everything is working as it should.”

“I like that the software allow me to integrate all my tour into my website ana also gave me internal bookings tools.”

“Easy to make bookings (particularly with new mPOS) and to modify existing bookings. Integrated own payment processing solution (Payyo) and integration with third party payment processing solution (if needed).”

Report methodology

Integration Leaders reports highlight top-ranked products based on ratings from end users. Products are scored on two dimensions: integration score and overall rating.

1. Integration score is calculated based on the sentiment of user reviews that describe a product’s integration capabilities, based on our proprietary assessment.

2. Overall rating score is calculated based on the overall user ratings for each product. Newer ratings are weighted more heavily.

Data sources include approved user reviews, public data sources, and data from technology vendors. Please refer to the GetApp Community Guidelines for more information.

To be eligible for inclusion in a category, a product must meet the following criteria:

  • Have at least 20 unique product reviews published on GetApp within 24 months of the start of the research process for a given report.

  • Achieve a minimum normalized overall rating (as of August 2022).

  • Have at least 10 unique product reviews that discuss the quality of that product’s integrations with other products.

  • Achieve a minimum positive sentiment score for reviews that describe integrations, based on our proprietary assessment.

  • Show evidence of offering required functionality as demonstrated by publicly available sources, such as the vendor’s website.

The matrix table shows each product’s integrations with the most commonly-integrated apps cited by user reviews. This table is supplemental; its data do not factor into a product’s qualification for, scores in, or placement on the Integration Leaders chart.

The data used in the matrix table was collected from user reviews; software users disclose the various apps they integrate each product with. Individual integration capabilities were not evaluated by the GetApp team. The data is believed to be accurate at the time of publication as it is shared by software users like you, but readers should note that vendors will continue to expand and change the integrations they offer over time. Our reports will be updated periodically, but will not change in real time, so new integrations reported in new user reviews may not be reflected in this report post publication.

The review excerpts provided are based on what users liked about the integration functionality/ability of the product within 24 months of the start of the research process for a given report. Review excerpts are passages extracted from longer reviews written by verified reviewers. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. We are only highlighting excerpts with the highest positive sentiment scores in this document.

Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by GetApp or its affiliates. Excerpts are not edited for clarity or grammar.

Note: At GetApp, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.

We conducted this analysis based on reviews and ratings data as of date. In order to present the most up-to-date information, the product cards above show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.

The full text of the reviews excerpted are from published reviews on GetApp.com for the associated products on the date this content was published. GetApp makes no guarantee that the reviews will remain posted for the entire period this report is active.

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About the author

Baljeet Kaur

Sr Market Research Specialist
Baljeet Kaur is a senior market research specialist at GetApp, providing insights about choosing the right software and technology for small and medium businesses. She is inspired by how technology is changing our daily lives, in the smallest and biggest of ways. She enjoys getting creative in the kitchen and trying out different restaurants/cuisines with friends and family.
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