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Cegid Retail Logo

Cegid Retail

4.4
(34)

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Global POS & Unified Commerce Platform for Specialty Retail.

(1)

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Cegid Retail Pricing, Features, Reviews and Alternatives

Cegid Retail FAQs

Q. What type of pricing plans does Cegid Retail offer?

Cegid Retail has the following pricing plans:
Starting from: €159.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Cegid Retail?

Cegid Retail has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Cegid Retail support?

Cegid Retail supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, Italian, Japanese, Portuguese, Russian, Spanish


Q. Does Cegid Retail offer an API?

Yes, Cegid Retail has an API available for use.


Q. What level of support does Cegid Retail offer?

Cegid Retail offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum

Cegid Retail product overview

Price starts from

159

Per month

What is Cegid Retail?

Cegid Retail is a global Unified Commerce & POS platform for specialty retailers. Cegid Retail helps retailers unify all sales channel in real-time, streamline inventory management, empower in-store sales associates with the latest technology and gives access to insights for more informed decision making.

Key benefits of using Cegid Retail

Deliver a seamless shopping experience

Manage all omnichannel shopping scenarios like BOPIS, Ship from Store and Endless Aisle.

Improve store associate productivity and enjoyment

Empower your store associates with intuitive and easy-to-use apps on fixed and mobile devices across all OS (Windows, Android and iOS).

Deploy new features at a rapid, continuous pace

Deploy new features fast and frequently thanks to Cegid Retail's CICD model.

Reduce your TCO

Frequently deploy new features at a rapid pace and simplify training so your store associates are up and running as quickly as possible, accelerating competitiveness and speed to value.

Enable future growth

Extensible by design, the solution enables users to easily add third party solutions and integrate them to your existing retail ecosystem.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
24/7 (Live rep)
FAQs/Forum

Training options

Webinars
Live Online
In Person
Videos
Documentation

Not sure about Cegid Retail? Compare it with a popular alternative

Starting from

159

Per month

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Starting from

130

/user

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Why am I seeing this?

Cegid Retail pricing information

Value for money

4.5

/5

34

Starting from

159

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Cegid Retail features

Functionality

4.4

/5

34

Total features

54

4 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Alerts/Notifications
Third-Party Integrations
Multi-Location
Order Management
Point of Sale (POS)
Reporting/Analytics

Cegid Retail users reviews

Overall Rating

4.4

/5

34

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

20

12

0

0

2

Pros
They are responsive, proactive and extremely helpful. They know how to take care of their customers.
She will ensure that her customers are happy, long after the project is complete. Mary and Ambra make an excellent team.
The ease of use for store's users as well as for office's users. Reports are very interesting to use and the possibility to modify them is a major advantage.
Cons
Vendor in London is bad, terrible customer service with technicians that do not know the system.
Receiving items into the system is extremely error prone. They cut corners in the wrong places (ie. just letting me say "yup, its all here!" when nothing could be there).
I dislike not being able to issue a refund/void transaction without the credit card info.
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Andrés W.

Packaging and Containers, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just for big retailers

Reviewed 3 years ago

I use Cegid to manage operations, reports, email marketing and a lot of stuff that my bosses need from me.

Pros

Cegid is a great platform that has been improving the way retail stores manage their products or services for many years now. That's a key point for me: experience on the market. Their team developed a lot of templates that can be customised to fit your needs. Example: reports for corporate. iOS app!

Cons

The learning curve is really big, if you see any efficient operator of this program is because he/she spent years with it.

TL
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Tricia L.

Health, Wellness and Fitness, 5,001-10,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Cegid Customer

Reviewed 6 years ago

I'm happy we were able to complete this upgrade with Cegid as they were our current vendors. But as budget goes in any organization you have to look for the most value for the dollars that you spend. With other vendors information and software options were explored, we were happy to continue our partnership with Cegid.

Pros

The staff are amazing! They will go above and beyond to ensure that they are answering your questions in a timely manner and they do what they can to meet your needs. The software is easy to use. We chose not to do the Y2 for the back office and kept our current software WinRetail. We had some glitches in the beginning to information flowing over fluently. But the team was on it quickly and able to resolve it. We had the joy of not only working with the staff over conference calls, but in person support as well with Ambra who came to our location to train our staff and complete the build of our program while she was here. She will ensure that her customers are happy, long after the project is complete. Mary and Ambra make an excellent team!

Cons

Just a couple of functionality things that we have found along the way, but again the Cegid staff does everything they can to fix this right away or find a "build" if needed. As with any software, you don't always know what you are missing until you are "live" and you find something that needs some work or you didn't think about in the build that would be helpful in the future.

AR
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Verified reviewer

Higher Education, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Oh boy am I going to enjoy this.

Reviewed 6 years ago
Pros

- useful for people who like spending their time on the phone with, other store locations, or even tech support to do the most basic of things.

Cons

- Veryyyy unintuitive UI design. They should use this as an example of how not to design a program for retail use. - Their menu buttons are literally all over the screen and more often than not do not have words beside the buttons so you don't know what each button does... and there are a lot of buttons. - Icon design is outdated, and non-intuitive - Basic features are hidden in submenus - Custom...

TW
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Tawnya W.

Retail, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Inventory Management System!

Reviewed 7 years ago

I have been working with this software since 2012. We have numerous resorts with numerous POS and Inventory systems across all. We have transitioned 8 resorts to WinRetail/Cegid, each time has been with ease and excellent support from their team. We still continue to work in a few different systems due to not having the control to upgrade to this system, but hands down this is our favorite by far and...

Pros

Ease of use. Export/Importing of data. Reporting mechanism. Support Team

Cons

Only con would be the posting of an invoice, would like this to detailed instead of summarized. The purchase orders is reaceived in detail but the invoice gets posted on one line as a summary.

CI
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Christopher I.

Retail, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cegid's Solution Helps Us Tackle NFL Gameday in 70,000 Seat Venue

Reviewed 7 years ago

Overall the Cegid retail software solution is very user friendly and easy to use. Once the software was configured to our needs, it became a real asset for my account. I was able to reduce my labor costs, and increase profits, by using the software's auto replenishment functionality. This software package has a lot to offer, and each year we learn more and more about it. The additional things we learn we put to use, and our efficiency increases each year, as we grow with the software.

Pros

- Easy to use - Comes with pre-designed reports that are similar to what we already used - Report creator allows me to custom design report templates - Auto replenishment function allows me to create pick list for warehouse in minutes - Very convenient to find historical data - Very simple to create/receive purchase orders

Cons

- Like anything else you have to spend time with it to become proficient - Creating custom reports takes a little bit of time to figure out - Learning how to use auto replenishment takes time to understand

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