Epicor Retail Solutions Pricing, Features, Reviews & Alternatives

Epicor Retail Solutions

Complete, secure, user-friendly retail management solutions

4.5/5 (4 reviews)

Epicor Retail Solutions overview

What is Epicor Retail Solutions?

Epicor provides complete, secure, user-friendly business management solutions to local and specialty retailers in nearly 8,000 locations across North America and the Caribbean. Retail customers trust Epicor to help them simplify and run their businesses from checkout to the back office. Real-time data, robust reporting and mobile functionality are among the many features that help drive efficiency and growth. Epicor Retail Solutions stands on 45 years of experience and award-winning customer support. Software. Hardware. Payments. Services. Complete retail for your entire business.

Epicor Retail Solutions simplify retail operations and provide the functionality to successfully run your POS, inventory, purchasing/receiving, pricing, back office, loyalty programs, and more. The result is a powerful solution that does exactly what you need—helps you grow revenue, control costs, streamline operations, and reach your goals quickly, easily, and securely. Whether you need an entry-level POS and Inventory system for a single store, or an expansive, multi-store solution with extensive planning and performance management capabilities, Epicor has you covered.
www.epicor.com

Pricing

Starting from
$349
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Epicor Retail Solutions screenshotEpicor Retail Solutions screenshotEpicor Retail Solutions screenshotEpicor Retail Solutions screenshot: Epicor Retail Cloud advanced searchEpicor Retail Solutions screenshot: Epicor Retail Cloud returnsEpicor Retail Solutions screenshot: Epicor Retail Cloud product rankingEpicor Retail Solutions screenshot: Epicor Retail Cloud sales dashboardEpicor Retail Solutions screenshot: Epicor Retail Cloud payment processing

Epicor Retail Solutions user reviews

Excellent
2

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.5
  4.2
  4.2
Tim S.

Epicor Eagle Great Solution for Hardware Stores/Landscape Stores With Wide Range Of Products

Used daily for 2+ years
Reviewed 2020-07-15
Review Source: Capterra

We get customers in and out of store very quickly with what they are looking for. Ability to email invoices to customers with in 30 seconds of purchase help customers track purchases, who is buying what, and if employees are buying items they don't really need to. Inventory software allows us to plan purchasing and track inventory very accurately.

Pros
Quickly check customers out with Point of Sale. Purchasing, inventory control, and remote access to system are also very important.

Cons
Monthly fees are costly, but problems are resolved quickly is the positive. Will take a little time to get system set up as we deal with many vendors that don't provide ERP. Any one who is just running a basic harware store purchasing through major hardware co-ops can be up in running in no time.

Response from Epicor Software


Hello Tim, thank you for your feedback on Epicor Eagle. We're glad to hear it enables you to quickly and efficiently manage POS. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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MICHELLE A.

Very Satified

Used daily for 2+ years
Reviewed 2020-09-02
Review Source: Capterra

I had an issue this morning, The person that helped me was very informative and helped me solve my problem. He also made it easier for me in the future by showing me how to correct any errors or other issue that may arise.

Pros
I have been working with this product for 8 years and have always found it easy to use.

Cons
I would say that the least thing i liked about this software is the new layout. I found the old way was easier to find what i need for this company.

Response from Epicor Software


Hello Michelle, thank you for your feedback about Epicor. We're glad to hear you find our solution intuitive to use. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kathy T.

Good for our application

Used daily for 2+ years
Reviewed 2020-05-02
Review Source: Capterra

Pros
As an Ace Hardware retailer, Epicor is the obvious solution as our Ace promotions are pushed to the server automatically and seamlessly. The support is timely and generally solves the problem first time.

Cons
Some frustration with the layout of the receipts and the visibility of sale pricing for customer and cashier at point of sale.

Response from Epicor Software


Hi Kathy, thank you so much for your review. We note your comments regarding the layout of receipts and the visibility of sale pricing information. Your feedback is invaluable to us. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Zachary C.

Epicor

Used daily for 2+ years
Reviewed 2020-09-02
Review Source: Capterra

Pros
reliable, and easy to train new hires. The hardware support is great! And so is our rep is very honest and proactive. Thanks, [SENSITIVE CONTENT HIDDEN]!!

Cons
The advice line is not that helpful. I always have to have a level two call me back.

Response from Epicor Software


Hello Zachary, thank you for your feedback about Epicor for Retail. We're glad to hear it is working well for you and note your comments regarding the support advice line. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Epicor Retail Solutions pricing

Starting from
$349
View Pricing Plans

Epicor pricing is custom and scalable depending on each retailer’s requirements, with plans starting as low as $349 per month.

Epicor Retail Solutions features

API
Activity Dashboard
Alerts/Notifications
Discount Management
Employee Management
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Multi-Location
Order Management
Point of Sale (POS)
Reporting/Analytics
Sales Reports
Search/Filter

Billing & Invoicing (186 other apps)
Customer Database (147 other apps)
Reporting & Statistics (214 other apps)
Third Party Integrations (147 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Epicor Retail Solutions

Key features of Epicor Retail Solutions

  • CRM
  • Customer Account Profiles
  • Electronic Signature
  • Email Marketing
  • For Retail Stores
  • Gift Card Management
  • Mail Order
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Retail POS
View All Features

Benefits

- POS, eCommerce, back-office features
- Fully integrated contactless transactions
- Hands-on customer support & onboarding
- Software, hardware & payment processing
- Customized packages and pricing
- Powerful loyalty applications
- Inventory management