We looked at two other solutions and what stood out to us about Esper is the level of support we got during the evaluation process. Since we've signed on as a full time customer the level of support has only gotten better. I've been working in the software industry just shy of 25 years and I've never gotten support like this from a vendor. Not only are they highly knowledgable when it comes to low level Android details they're willing to go the extra mile to make sure things work for you.
Pros
The agent is easy to install and has a lot of different options for install. The management tool lets us see what is going on across different deployment groups. We have the power to partially roll out new versions, make sure they are working for our customers, then complete the rollout. The visibility into the user experience is great and we love the ability to see what the user is seeing on their devices.
Cons
We haven't found any downsides yet. It just works.
Rating breakdown
Likelihood to recommend: 10/10
Esper excels at Android Device Management, at a fair price! They are super responsive and have a great customer support team, the dev team is second to none. I am truly impressed. On top of the technology, I was drawn to Esper's flexible pricing options. The solution helped with locking down our tablets to a Kiosk mode effectively and to fine-tune our devices to meet our business requirements.
Pros
The ability to provision and enroll devices with Esper is seamless and fast with QR and/or Zero Touch Provisioning. Their plethora of features help us achieve all tasks easily through their intuitive and simple user interface, especially their Remote Diagnostics feature, which helps control and debug all our devices without having to physically be present. Esper also secures all our devices in the field.
Cons
The solution is limited to Android. My only reason for giving four stars: new features are just around the corner. The company is growing and adding features I need with every release.
Hi Justyn, Thanks for such a detailed review. We are happy to be working with you!
Rating breakdown
Likelihood to recommend: 10/10
Excellent customer support. Appreciate the flexibility to customize for us. The cost was affordable. Can highly recommend the product.
Pros
Easy to use, customizable, was able to scale to many devices at one go
Cons
Esper product is limited to android.
Hi There,
Thank you for your feedback. We'd love to know how you feel about Esper's features & functionalities now. We'd love to speak with you & talk to you about the various features that we have released in the last 11 months.
Rating breakdown
Likelihood to recommend: 7/10
Incredible platform and service. They are working directly with our vendors across multiple platforms so the product is ready to go. This allows us to focus on our own UI and content. We could not have safely released this product without Esper as our partner.
Pros
Esper is being used to provision our Android touchscreen devices for live workouts on fitness bikes. Our customer is not the most tech savvy, so this allows us to enter the device and diagnose the problem using a hands free approach. Saves our customer service department enormous amounts of time servicing customers.
Cons
We have been working with Esper for 4 months and have only positive feedback at the moment
Rating breakdown
Likelihood to recommend: 10/10
Pros
It's easy to use and functions on any product. The integration with multiple products has been effective and effortless.
Controlling hundreds of devices at the same time using a single access point. Also, the product allows us to connect access device from any location remotely. Updates and reboots are also easy to perform.
The customer support has been bang on
Cons
Personally, I don't have anything to be listed in this section.
Rating breakdown
Likelihood to recommend: 10/10
Contact Esper at andi@esper.io for pricing details.
Australia (English)
Belgique (français)
Canada (English)
Chile (español)
Colombia (español)
Deutschland (Deutsch)
United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugal (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)