I love the ease of use for the regular Point of Sale, and order taking; and that I can dispatch the deliveries easily to different drivers.
I love that the system ingrates with the wire services I use for my shop, and that I have the ability to print out card messages.
The proposal system is not easy to use at all. They did have all the flower varieties and colors loaded, and when they did add that after I made the list it still wasn't exactly what I had hoped for. You cannot adjust the stem use say using only a small percentage of the stem, and I had to provide details on the cost of the stems.
Likelihood to recommend: 8/10
Hana POS has come a long way from when we started with it in 2014. When we had suggestions to improve the software, I felt like they really listened. More than anything, I wish the software integrated with FTD, Teleflora and FSN better so we would not have to go through the individual interfaces to send messages or confirm deliveries. We have had ups and downs with the software but I always felt like customer service would take the time to fix the issue.
Entering orders is easy. I like that we can pull up a customer and if you begin to type in a recipient that they have sent to before- it will automatically fill in. Overall the basic, functions for entering orders and paying on accounts is easy to use and I can teach my employees easily. I like the reports section, so I can monitor sales except I wish there was a little more explanation to them. If I didn't use wire services, I would give this software a higher rating. When we do have an issue,though,customer support is very responsive and takes care of the situation usually same day.
It does not work well with our FTD website or Teleflora. Teleflora orders either don't ever come through Hana or it takes 3-4 hours for the order to print through Hana. Our FTD website orders come through fine but the 'add-ons' are lost in the 'notes' section and we don't always know the customer has ordered extra balloons etc. We cannot confirm Teleflora orders through the system. We have to baby sit teleflora and check to see what orders came through and which ones didnt. We have to use the teleflora interface to send messages etc. So I have to use Two interfaces.. Teleflora and Hana. I find the system is a little slow but I can't say whether its the software or our internet. We are getting higher speed internet to see if that iwll make a difference.
Brianna, thank you very much for your feedback. We do not have integration with teleflora and in spite of several attempts, Teleflora is not willing to provide us official interface and hence the issues with Teleflora.
We noted your concerns on web orders coming from FTD. We will make the corrective action very soon.
Likelihood to recommend: 6/10
HANA POS customer service is on point without a doubt. You’ll get the access you need to troubleshoot any issues from their technical support. But the problem is there are so many minor issues that add up and waste our precious time. You want a POS that has more solutions and problems.
If there’s one thing I can say good is the new order tab is pretty easy to navigate. From that aspect it CAN be user friendly, but overall, it is not. Technical support is readily available.
There are too many issues with this software. First off it didn’t all of our data completely. It’s like having to start over from scratch, we have customers that complain saying, “you already have the recipient’s information, I don’t remember so-and-so’s address” It’s hard having to tell them, “We apologize for the inconvenience as we are in transition of a new POS system.” Next, the printer settings for our invoices and card messages aren’t customizable. I hate having to get on the phone or message technical support almost EVERYDAY about something different. It’s a huge irony that though they have great availability for customer support, I shouldn’t have to rely on them everyday. It just tells me that there are more drawbacks than answers for this software, which unfortunately rings true with us. I don’t enjoy writing reviews like this. We told HANA what kind of computers we have. And though they are outdated, they said things would work. They told us after we submitted our information on the install date that things may not work. The credit card machine that pairs with HANA (Clearant) beeps every morning we walk in our shop. I have to unplug it and reset it every time.
Dear Florist, thank you for your feed back. We actually never imported your order history as you chose not to pay for it. We can gladly load your recipient information if you still have the data. This is really not related to Hana. It is just transfer of your data from old POS.
Your account manager will reach out and discuss with you regarding the print settings and other issues. We do have options to customize your card print design.
Please rest assured we will resolve each and every issue you mentioned for a continued and long term partnership with Hana.
Likelihood to recommend: 4/10
I have recommended Hana to florists because they have accommodated me many times when I have a need. They check in often to ask my opinion or if I have any problems. Sometimes it’s hard to hear them over the phone, but I am able to message them making it convenient if I’m not at the shop or if I’m working with clients not able to speak to them. I like the control I have with my products and the knowing that they will provide control for me if I need them to.
There are many things, address shows up as I’m typing making it quicker to add the info, driver/dispatch app to confirm deliveries right away. Product integration saving me time typing products. If I have any questions, Hana responds quickly. I’ve worked with many other POS systems, never have I received response time in as quick as a manner like Hana has provided.
The least is on the proposals, I would just like the information I type in to be saved as I go with or without the addresses or “required” items being filled in. Simply because if I get interrupted for a moment after typing some of the info, it has been lost. I know they plan to work on this situation soon. I’ve mentioned it and they are looking in to correcting the issue.
Likelihood to recommend: 10/10
There is a lot of potential with this software. They have many intriguing features such as the app that allows drivers to confirm deliveries with a signature, picture of arrangement, method of delivery, and delivery time. Automatic invoice and delivery confirmation emails work well. Ability to create products with preset descriptions and prices. Autofill for repeat recipients of any given customer.
Many minor technical glitches and functional errors. Pictures with delivery confirmation do not show up on delivery confirmation email to sender (at least not most of them). Proposals do not transfer over to invoices perfectly. Invoicing doesn't allow to set net term period. Individual invoices do not allow for multiple delivery locations. Sender phone number doesn't appear on full receipt. Delivery instructions do not appear on driver's dispatch app. Inability to pull repeat recipient info if sender is different.
Likelihood to recommend: 9/10
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