PawnMaster Pricing, Features, Reviews & Comparison of Alternatives

PawnMaster

Inventory management & point-of-sale pawn shop software

3.97/5 (18 reviews)

PawnMaster overview

What is PawnMaster?

Data Age offers industry-leading financial transaction software solutions that enable non-traditional lending and check cashing businesses to scale their organization, deliver expeditious customer service, capture data quickly and accurately, mitigate risk, manage employee challenges, and drive profitability.

Data Age makes it possible to cost effectively deploy solutions to monitor, control, and respond to industry dynamics.

3 Key Points to Consider When Purchasing Pawn Management Software:
1. A great pawn software system is more than a pretty screen that is simple to use. It does more than capture a transaction; it provides analytics that you can use to efficiently and effectively manage your shop. Actionable information will result in a positive return on investment for years to come.

2. When comparing software vendors, remember to get a list of their most recent updates. Are they releasing updates regularly and are those updates mostly fixes or do they have new enhancements that bring more value?

3. How many people do the vendors have dedicated to technical support?

Data Age’s thorough understanding of the Check Cashing industry, coupled with our technical expertise has served as the foundation for the creation of CheckMaster®, our check cashing software/system. Our goal has been to help you free yourself from inefficient processes, streamline operations, minimize transaction times, implement robust risk mitigation, comply with regulatory mandates, protect and grow revenue.

In order to succeed in today’s fast paced Check Cashing environment, it is imperative that you become a master at handling data. With CheckMaster® check cashing software, you have automated data capture tools, fully integrated systems, controls for adherence to procedures, and comprehensive reporting.

Whether you operate a single-store or a multi-store operation, CheckMaster® check cashing software will help you monitor, control, and manage your business.

Call about CheckMaster® today and learn about a software platform that encompasses:

Image Capture – Optical ID scanning
Fingerprint Validation – Biometrics
Cash Drawer & “Safe” Management
Scan Document Management
Real-time OFAC Compliance
Electronic CTR Reporting
Multiple Employee Level Security
ACH & Check21 (Electronic Image Depositing)
QuickBooks Integration

The RetailTraks POS system from Data Age is designed for the small retail operation or a chain of small retail stores. You may not have the budget to hire full-time IT personnel, security guards, stock clerks, buyers, a dedicated accounting team, risk assessors or marketers. However, with RetailTraks POS, you can quickly take control of your environment by automating and implementing standards and a centralized system of checks and balances.

Yes, technology can be affordable and easy to use. RetailTraks provides the means to implement best practices, such as the efficiencies of bar-coding and using UPC symbols for inventory control and historical sales data so that you are not overstocking.

Now, more than ever, the independent operator can leverage the know-how of thousands of Data Age customers and the benefits found in RetailTraks POS.

LiquorTraks POS, our Liquor Store Point of Sale system, also known as RMS (Retail Management Systems), helps retail liquor store operators manage their business. LiquorTraks POS systems allow you to instantly respond to market dynamics that are critical in today’s environment where liquor competition is found with grocery stores, convenience stores, gas stations, superstores, and warehouse clubs.

LiquorTraks POS is a plug-n-play point of sale system that lets you diversify sales and allows you to grow your business by integrating Check Cashing software, Bill Payment networks, and Debit Card services. ALL of it completely integrated into one LIQUOR STORE POS SYSTEM!
www.dataage.com

Pricing

Pricing options
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
PawnMaster Introduction

PawnMaster user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.0
  4.2
Roger Minger

The bets Pawn Shop Software in the USA

Used daily for 2+ years
Reviewed 2019-04-16
Review Source: Capterra

We have been running Pawnmaster for 4 years now and have to say we LOVE it

Pros
Ease of use and EXCELLENT customer service!

Cons
Some parts are a little un-intuitive but nothing to worry about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeni-Lei Powell

Best decision I ever made for my #goldenballs! Don't waste $ trying to polish any other old system.

Used daily for 6-12 months
Reviewed 2017-08-04
Review Source: Capterra

Increased productivity and employee efficiency, customer retention, continued business revenue and growth, peace of mind being able to access customer support. Going home an hour earlier at night because I'm not stuck doing paperwork that the system now keeps me compliant on. BTW this survey doesn't list my Industry. I am a PawnBroker so I'm not just Retail, I'm not just a Lending or Financial Institution, I'm not just Firearms or Jewelry, I'm not just.... I have the biggest #goldenballs and my industry sports three of them because our history is rich and listed in scrolls before Christ. My class, My Industry, is Pawn Broker.

Pros
Customer Support ... I knew when I first saw the software it is what I wanted my little shop to have but I didn't think I was big enough nor could I afford it. Now I know I should have started with PawnMaster because my business would be more than just a little shop with big dreams. Over 28 years with trying to get three different systems to run my business and keep me competitive was a waste of money. Had I purchased PawnMaster this old girl wouldn't be trying to learn new tricks but at least the trick is easy to use and the spotters (Customer Support) can handle my flips. Every week we implement a new Feature or Functionality that put us one step closer to moving ahead of not just the pawn competition but the retailers too. Quality- I haven't had a single issue with the software and they even worked with me to help it work on some of my old equipment. Ease of Use -- Each of us has a different learning curve but their Customer Support helped me set up the system with the features I needed for my business. This means that my employees weren't flying blind trying to figure out how things worked and if they had a question Customer Support was right there. Value for Money- Put a price on being more efficient, put a price on customer retention and incentives with the rewards program and many other Features. Looking forward to expanding and growing my revenue and business with the Quality Support system of PawnMaster and the DataAge team!

Cons
I have to be here to run it, LOL, just kidding. I haven't found a real down side yet. I am thankful the sales representative didn't give up on me even after over a year of calling. I am thankful they helped me find options and funding to get the system and make it work for me. The downside has been my stubbornness at not accepting that the change would save and make me money. The thing I like "least" about this software is that some people reading this will still not be convinced that my #goldenballs aren't just trying to con them.

Response from Data Age Business Systems


Jeni-Lei -- Thank you for the wonderful review. I've loved getting to know you through the course of your onboarding. You never fail to make me laugh so don't be a stranger! I hope you can make that trip down to see your BFF soon and of course, fit us in here at Data Age too. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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mike craven

not user friendly

Used daily for 1-2 years
Reviewed 2018-02-17
Review Source: Software Advice

all I wanted was a free Godex jewelry label printer as compensation for 6 months of trouble and financial loss. I felt I was done wrong by being pushed around, the printer would have made me feel appreciated as a new customer. Everyone, keep a eye out for my youtube video about all my system's problems.

Pros
customer service talks with great respect and courtesy. The reports are very useful and specific to certain info. Thats all I have for Pros.

Cons
Im surprised my mouse has not wore out. It is increadable how many clicks you have to make in order to do something. It takes me 10 clicks of the mouse just to upload to the DOJ. Log in log out is a pain when you have to find something in the system.I had 6 months of issues in the beginning. I went through every upper level tech. Lost a few amount trying to get the settings right. I asked multiple times for a free printer as compensation, and they said that couldn't be done. Whenever they fix a problem, you have to watch that they didn't accidentally change things. One time they fixed my system, later on that day I noticed the ticket writing fee was lower.The data transfer came with a lot of bugs. One time, I had 4 people working on a problem and the final outcome was an "ANOMALY", no one knew what happened. Callbacks are 50/50, many times I had to call them back and see what was going on. My account manager doesn't always respond to my emails, not that he responds late, he just doesn't respond at all. Unless your computer is dead in the water, good luck on an immediate callback. I put in a request for a small fix, tech called, the line was disconnected. Waited for an immediate callback and nothing. Today is Saturday, I will have to wait another few days before I call back. This happened before, I gave up and called after 2 days of waiting. I hate it when they give me the run around from tech to tech. If the first tech doesn't know, he passes it off to someone else. Then I have to start all over explaining what the problem is. I went through 4 techs one day, all scratching their heads. In the end, I had all four together on the phone trying to figure out what was wrong. That is when I had the "ANOMALY."

Rating breakdown

Ease of use
Features

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Lori Henry

Great software

Used daily for 2+ years
Reviewed 2019-01-30
Review Source: Capterra

I trust Pawnmaster. I do not understand how some stores function in this day and age with not using software. As long as we have our store we are staying with Pawnmaster

Pros
The report menu and management menu are a huge help. There is quite a learning curve and we still are learning everyday what we to use to help run our store but customer service and the online tutorials are a great help. A big advantage is you can pick and choose what best fits your store operation when setting up your software and always contact Pawnmaster if change is necessary in the future.

Cons
Some areas of the software need work as far as user friendly - with not being a computer tech savvy person it can be overwhelming making sure you are doing the function correctly but again the customer service we have found is very helpful but a bit slow to respond some days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tami Bryant

Can not say enough great things!!

Used daily for 2+ years
Reviewed 2019-05-08
Review Source: Software Advice

Will not do business with any other software company . Best ones for our needs in a nut shell!

Pros
We have been with Data Age since 2004 and have never once regretted our decision to go with this top notch company! Everyone from sales to technical support all the way up to the Owner himself are nothing short of amazing!! I can not stress enough how much we appreciate the way these folks do business!!

Cons
Windows 10 updates wreak havoc with Pawnmaster but it is not Pawnmaster's fault. They do correct the problems after any update that interferes with the way their software operates which is all they can do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PawnMaster pricing

Pricing options
One time license
Subscription
View Pricing Plans

Call for a quote.

PawnMaster features

API
Customer History
Employee Management
Inventory Management
Inventory Tracking
POS
Sales Reporting

Activity Dashboard (124 other apps)
Automatic Notifications (109 other apps)
Billing & Invoicing (100 other apps)
Customer Database (111 other apps)
Discount Management (105 other apps)
Electronic Payments (88 other apps)
Loyalty Program (125 other apps)
Multi-Location (128 other apps)
Order Management (123 other apps)
Order Processing (87 other apps)
Promotions Management (89 other apps)
Reporting & Statistics (162 other apps)
Third Party Integration (101 other apps)

Videos and tutorials

Additional information for PawnMaster

Key features of PawnMaster

  • Cash drawer management
  • Layaways
  • Sales management
  • Item & customer photo management
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Benefits

DETERS CUSTOMER FRAUD: Pawn shops are too often prey to customer fraud. A customer presents a false identification, thus misrepresenting themselves to the pawnbroker. That customer is trying to conceal his actual identity in order to pawn a stolen item or to retrieve someone else’s property. They could be using the false ID to support a stolen credit card and purchase something under another person’s identity and credit. The end result is the same; the pawnbroker is left holding the bag.

DETER EMPLOYEE EMBEZZLEMENT: We hear it day in and day out. Pawnbrokers too often finding even their best, long-time, trusted workers and family members succumbing to the lure of the money, and valuables in the business. Yes, even managers and family members are among the guilty, mostly because they are so completely trusted that there are no checks and balances. With each indiscretion comes more resolve to grasp an opportunity.

MANAGE YOUR INVENTORY EFFICIENTLY: “We can’t keep doing this. We know we should be bar coding”. Pawn shop owners often justify not doing things right from the get-go and ultimately regret it. Short-minded pawnbrokers commonly find themselves sitting on inventory longer than necessary and losing the opportunity to have more cash working for them.

MANAGE GROWING PAINS: Customer relationship management is often ignored in many pawn shop operations. Even proven practices like automatically sending text messages out to remind customers of payments, forfeitures, wanted items, repairs, or layaways is disregarded. Sadly enough, these pawnbrokers stymie their own growth leaving cash flow to the luck of the draw. Some argue that it’s fine because they can sell forfeited items and make a better return, but in reality, they too often sit on merchandise too long and their return suffers. Once more, what pawn software a pawnbroker uses and what data they have to make informed decisions can be the difference between a struggling business and successful one.

MULTI-STORE MANAGEMENT: Whether a pawn operation is a franchise, a hundred stores, twenty or even just two, it will want to implement efficiencies and standards across all locations. Often, pawn operations set up benchmarks and still struggle with generating real-time consolidated perspectives used as their management key indicators. Many operations will create a central server based environment where they maintain one database for all the stores. Others may choose to buy into the concept of sharing a pawn software product through the Internet. However, the vast majority of multi-store pawn operations still resort to logging in remotely or plain hard copy files faxed or emailed or running from one store to the other. Amongst the computerized operations sharing pawn software from a central location, many find their locations paralyzed when the Internet goes down or bandwidth slows down. In this industry as well as many others, the problem results in lost revenues to the operation and also impacts customer service. In summary, the pawn management software a pawn operation uses and what data reporting they have to make informed decisions can be the difference between a struggling business and successful one.