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Ricochet Pricing, Features, Reviews and Alternatives

Ricochet product overview

Price starts from

99

Per month

Flat Rate

What is Ricochet?

Ricochet Consignment Software is a business management and POS solution built for the retail and consignment industries. This cloud-based platform offers users a way to run reports, manage sales, and view or enter inventory from any place using any tablet or desktop device.

Key benefits of using Ricochet

• The point of sale (POS) allows users to sell items whether or not they have been pre-inventoried, and locate and sell items which have lost their tags.

• Vendors can log in to the platform to manage their inventory, print labels, and track payouts, and consignors can log in to view items and payout histories.

• Users can add items to the inventory, filter inventory and search for specific items, and print item labels.

• End-of-day and sales detail reports can be generated to track overall sales, sales per employee, item aging for expiring items, and more.

• Ricochet Consignment Software can be customized with commission splits, auto-discounting, item categories, multiple sales tax rates, and item fees.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat

Training options

Webinars
Live Online
Documentation

Ricochet pricing information

Value for money

4.8

/5

110

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Ricochet features

Functionality

4.5

/5

110

Total features

34

4 categories

Most valued features by users

Reporting & Statistics
Third Party Integrations
Real Time Data
Inventory Management
Electronic Signature
Electronic Payments
Layaway Management
Sales Reports

Ricochet users reviews

Overall Rating

4.8

/5

110

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.44/10
Rating distribution

5

4

3

2

1

89

19

2

0

0

Pros
Previously, we were writing out paper receipts, and the ease of having a register that is integrated with our consignor inventory has been amazing.
I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue.
Our experience is fantastic and I love that they make themselves available to us any time.
Cons
Currently, with it being the end of the year I wish I could delve deeper into analytics with the software. Another would be the POS interface with CC processor, figure that shit out already.
Accuracy was always iffy and if we lost a tag that vendor wouldn't get credit for it.
They started a chat with me almost instantly. The the complaint is the jewelry tags that they use.
Overall Rating

Best software you'll use

Reviewed 2 years ago

Transcript

Alexandria: My name is, Alexandria. I own a women's consignment store and I give Ricochet, five out of...

tB
AvatarImg

tammy B.

Owner

Retail, 1-10 employees

Review source

Overall Rating

Absolutely the best software for your business!

Reviewed a year ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Not Just Consignment Software - A solution.

Reviewed 3 years ago

Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Pros

It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Cons

Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Vendor response

Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very helpful software for consignment tracking

Reviewed 3 years ago

Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.

Pros

This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory. It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

Cons

I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Vendor response

Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ricochet user

Reviewed 3 years ago
Pros

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Vendor response

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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From entering items manually to full integration!

Reviewed 3 years ago

I love being able to serve my consignors and customers using one software.

Pros

What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Cons

What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Vendor response

Thanks for the 5-stars, Carina! We are working to expand reporting this year. And our payments partner is building a mobile device as well! Hopefully, these will help sort out some of your needs this year.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A User Friendly Software with Exceptional Customer Support

Reviewed 3 years ago

We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service. The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.

Pros

We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth. Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly...

Cons

There are some features and capabilities we hope to see in the future.

Vendor response

Fantastic review, Kristi! Reclamation has been a part of our success too! Thanks for your commitment and thoughtful feedback.

Ricochet FAQs and common questions

Q. What type of pricing plans does Ricochet offer?

Ricochet has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Ricochet?

Ricochet has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does Ricochet support?

Ricochet supports the following languages:
English


Q. Does Ricochet support mobile devices?

Ricochet supports the following devices:
iPad, iPhone


Q. Does Ricochet offer an API?

No, Ricochet does not have an API available.


Q. What other apps does Ricochet integrate with?

Ricochet integrates with the following applications:
QuickBooks Online Advanced, ShipStation, Mailchimp


Q. What level of support does Ricochet offer?

Ricochet offers the following support options:
Phone Support, Email/Help Desk, Chat

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