Ricochet Pricing, Features, Reviews & Alternatives

Ricochet

Retail & Consignment Point of Sale System

4.79/5 (110 reviews)

Ricochet overview

What is Ricochet?

Ricochet Consignment Software is a business management and POS solution built for the retail and consignment industries. This cloud-based platform offers users a way to run reports, manage sales, and view or enter inventory from any place using any tablet or desktop device.

Ricochet Consignment allows users to create customized consignment splits, categories, and item fees. Vendors and consignors can sign in from anywhere and view or manage inventory, track payouts, and view item statuses. Inventory can be managed with quick-add and quick-search for items, inventory filtering, and label printing. Ricochet’s intuitive interface also allows users to manage consignor accounts, add and edit information, keep track of their customers, view each consignor’s store credit, and keep track of single and global payouts.

Ricochet’s point of sale (POS) system allows users to sell their inventory, search for and sell items without tags, and conduct manual sales of items before adding them to the inventory. Users can also apply discounts to specific items or a collection of items automatically. Reports can be generated for any time period to track overall sales, sales per employee, and item aging, and end-of-day reports can be created easily.

Pricing

Starting from
$109/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

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Ricochet screenshot: Elegant POS helps you find items, suspended sales, and layaway with ease.Ricochet screenshot: Filter and search your store's inventory with custom fields.Ricochet screenshot: Fully retail and consignment capable with attached vendors and infinite product variants.Ricochet screenshot: Pre-populate your product variants to rapidly create different versions of products.Ricochet screenshot: Full reports to track your store's performance and keep your accounts balanced.Ricochet screenshot: Full consignor login to view and edit current inventory, payouts, rent fees, and more.
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Ricochet user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.7
  4.9
Gary M.

Not Just Consignment Software - A solution.

Used daily for 2+ years
Reviewed 2019-12-13
Review Source: Capterra

Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Pros
It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Cons
Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Response from Ricochet


Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Athena P.

Very helpful software for consignment tracking

Used daily for 2+ years
Reviewed 2020-01-02
Review Source: Capterra

Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.

Pros
This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory. It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

Cons
I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Response from Ricochet


Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Darla J.

Ricochet user

Used daily for 1-2 years
Reviewed 2020-01-11
Review Source: Capterra

Pros
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons
Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Response from Ricochet


Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tanya H.

Reviea

Used occasionally for 6-12 months
Reviewed 2021-02-10
Review Source: Capterra

Pros
Very easy to use. Exporting existing inventory and vendors was easy.

Cons
A bit pricey for someone in Canada with the exchange

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Carina L.

From entering items manually to full integration!

Used daily for 1-2 years
Reviewed 2019-12-23
Review Source: Capterra

I love being able to serve my consignors and customers using one software.

Pros
What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Cons
What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Response from Ricochet


Thanks for the 5-stars, Carina! We are working to expand reporting this year. And our payments partner is building a mobile device as well! Hopefully, these will help sort out some of your needs this year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ricochet pricing

Starting from
$109/month
Pricing options
Free trial
Subscription
View Pricing Plans

Main application: $109/month or $999/year.
Webstore add-on: $39/month or $399/year, plus $99 basic or $299 premium setup fee.
Pricing is per store location.

Ricochet features

Inventory Management
Reporting & Statistics
Search/Filter
Status Tracking

API (880 other apps)
Access Controls/Permissions (671 other apps)
Activity Dashboard (855 other apps)
Activity Tracking (539 other apps)
Alerts/Notifications (1107 other apps)
Audit Management (555 other apps)
Audit Trail (548 other apps)
Billing & Invoicing (566 other apps)
Compliance Management (677 other apps)
Customizable Reports (596 other apps)
Data Import/Export (661 other apps)
Document Management (786 other apps)
Mobile Access (765 other apps)
Reporting/Analytics (1053 other apps)
Third Party Integrations (760 other apps)
Workflow Management (705 other apps)

Additional information for Ricochet

Key features of Ricochet

  • Consignor management
  • Customizable categories
  • Daily reports
  • Discount management
  • Inventory filtering
  • Item status tracking
  • Loyalty program
  • Multiple user accounts
  • Point of sale (POS)
  • Real-time updates
  • Tax management
  • Vendor portal
View All Features

Benefits

• The point of sale (POS) allows users to sell items whether or not they have been pre-inventoried, and locate and sell items which have lost their tags.

• Vendors can log in to the platform to manage their inventory, print labels, and track payouts, and consignors can log in to view items and payout histories.

• Users can add items to the inventory, filter inventory and search for specific items, and print item labels.

• End-of-day and sales detail reports can be generated to track overall sales, sales per employee, item aging for expiring items, and more.

• Ricochet Consignment Software can be customized with commission splits, auto-discounting, item categories, multiple sales tax rates, and item fees.