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RO Writer Logo

Auto repair shop tool for handling customer communications

Table of Contents

RO Writer - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: November 2025

RO Writer overview

What is RO Writer?

R.O. Writer is designed to support auto repair shop owners in enhancing various business operations, spanning from service writing to invoicing and customer communications. It is positioned as a comprehensive shop management solution, offering an extensive range of features. The R.O. Writer Hybrid Cloud is emphasized as a new offering, advocating real-time data synchronization, secure data backups, cloud-based reporting, and data storage tailored to the needs of shop owners.

Starting price


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RO Writer’s user interface

Ease of use rating:

RO Writer pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(21)
3-4(20)
5(52)

What do users say about RO Writer?

We manage a fleet so I need some specific data, however, I figure a work around and RO Writer support was great at facilitating the access.

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Who uses RO Writer?

Based on 93 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Automotive
Transportation/Trucking/Railroad
Accounting

Use cases

Auto Repair

RO Writer's key features

Most critical features, based on insights from RO Writer users:

Service history
VIN lookup
Billing & invoicing
Labor rates
Work order management
Appointment scheduling

All RO Writer features

Features rating:

Activity dashboard
API
Reporting & statistics
Progress tracking
Customer history
Time tracking
Alerts/Notifications
Maintenance scheduling
Quotes/Estimates
Point of sale (pos)
CRM
Performance metrics
Payroll management
Purchase order management
Parts management
QuickBooks integration
Accounting
Reminders
Repair tracking
Scheduling
SMS messaging
Third-Party integrations
Transaction history
User management
Vehicle tracking
VIN Decoder
Workflow management
Appointment management
Communication management
Contact database
Cost tracking
Customer database
Customizable reports
Data import/export
Electronic payments
Employee scheduling
Employee time clock
Estimating
Inspection management
Inventory control
Inventory management
Invoice management
Job costing
Job tracking
Labor cost reporting
Multi-Location
Order management

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RO Writer pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about RO Writer price and value

Value for money rating:

To see what individual users think of RO Writer's price and value, check out the review snippets below.

“Our CPA recommends it also as it is very powerful in that feature. The Support team is awesome.”
RP

Raakesh P.

Owner

“Very user friendly and great customer support- New user can use this software almost immediately without too many obstacles. Great and almost seamless integration to QuickBooks.”
MN

Mickey N.

Office Manager

RO Writer integrations (9)

Integrations rated by users

We looked at 93 user reviews to identify which products are mentioned as RO Writer integrations and how users feel about them.

ALLDATA logo
ALLDATA

Integration rating: 5.0 (2)

Integration rating: 5.0 (1)

OEC logo
OEC

Integration rating: 5.0 (1)

RO Writer customer support

What do users say about RO Writer customer support?

Customer support rating:

We analyzed 31 verified user reviews to identify positive and negative aspects of RO Writer customer support.

Widely noted by reviewers, customer support is responsive, knowledgeable, and helps resolve issues quickly.

A significant portion of users appreciate the patience and professionalism of support staff, making onboarding easier.

A limited number of users report slow response times, unfriendly interactions, and a decline in support quality over time.

Support options

Email/help desk
Faqs/forum
Knowledge base
Phone support
24/7 (live rep)
Chat

Training options

Live online
Webinars
In person
Documentation
Videos

To see what individual users say about RO Writer's customer support, check out the review snippets below.

“We manage a fleet so I need some specific data, however, I figure a work around and RO Writer support was great at facilitating the access.”

ER

Edgar R.

COO

“Customer support were very quick to respond to our issue which is very much appreciated!”

AP

Amy P.

Office Manager

“Customer support has become slower over the past few years, which caused time delays for our shop.”

TW

Terrie W.

Owner

RO Writer FAQs

Q. Who are the typical users of RO Writer?

RO Writer has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does RO Writer support?

RO Writer supports the following languages:
English


Q. Does RO Writer offer an API?

Yes, RO Writer has an API available for use.


Q. What level of support does RO Writer offer?

RO Writer offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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