RQ Retail Management Pricing, Features, Reviews & Comparison of Alternatives

RQ Retail Management

Retail management system & POS for speciality retailers

4.27/5 (53 reviews)

RQ Retail Management overview

What is RQ Retail Management?

RQ Retail Management from iQmetrix is a full-suite point of sale (POS) and retail management system designed for speciality retailers which offers tools for customer management, inventory tracking, accounts monitoring, reporting and analytics, human resource management, marketing, and more. The cloud-based retail management system aims to help retail teams to provide an enhanced customer experience both at the point of sale and through their backend processes.

The RQ point of sale is designed to provide sales staff with the tools to handle customer requests and purchases by providing simplified workflows for sales processes. RQ facilitates the fulfillment of transactions from anywhere on the shopfloor with mobile and tablet optimization, and the interface can be connected to hardware devices or complete payment systems to provide an end-to-end purchase ecosystem. The RQ POS offers in-built functions such as suggestive selling and compatibility indicators to aid sales staff with offering the best suited add-ons for each customer or upselling relevant products.

RQ retail management integrates with third-party applications such as tax library and automated payment processing systems for seamless workflows, and the system can also be connected with the fulfillment tool Dropship to setup deliveries in-store and ensure customers never leave empty handed. RQ also facilitates inventory tracking and allows businesses to provide self-service catalog browsing of physical and virtual inventory for customers in-store on any tablet or mobile device. Other RQ features include a built-in CRM database, accounting management for tracking purchases and commissions, real-time reporting on every aspect of the business, HR tools for staff scheduling and holiday requests, targeted marketing campaign creation, and more.

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
RQ Retail Management screenshot: Choose from a range of widgets to create a customized homepage based on business needsiQmetrix: Powering Wireless RetailRQ Retail Management screenshot: The in-built CRM tool allows users to track customer activity and purchase historyRQ Retail Management screenshot: Use RQ to manage employees with shift scheduling, leave requests, availability tracking, and moreRQ Retail Management screenshot: Manage inventory and use real-time data on sales trends for stock replenishmentRQ Retail Management screenshot: At the POS, RQ can be used to input purchase items and process paymentsiQmetrix: Why We Create Great ExperiencesRQ Retail Management Solution

RQ Retail Management reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.3
  4.2
Caleb Thompson

Decent software for Cellphone sales.

Used daily for 2+ years
Reviewed 2018-05-31
Review Source: Capterra

Pros
RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.

Cons
The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Adam Wagner

RQ from iQMetrix - a brief review

Reviewed 2014-08-07
Review Source: Software Advice

Pros
The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software. The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training. The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data. For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.

Cons
The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephanie Heuertz

Con company

Used daily for 2+ years
Reviewed 2018-08-29
Review Source: Software Advice

Pros
RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.

Cons
RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Patrick Wilson

Full-featured retail solution, but a few lingering issues

Used daily for 2+ years
Reviewed 2017-11-09
Review Source: Software Advice

Pros
There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.

Cons
For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Best option available

Used daily for 2+ years
Reviewed 2018-12-12
Review Source: Capterra

For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.

Pros
RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.

Cons
It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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RQ Retail Management pricing

Pricing options
Subscription
View Pricing Plans

Contact iQmetrix for pricing information.

RQ Retail Management features

Activity Dashboard
Employee Management
Gift Card System
Inventory Tracking
POS
Sales Reporting
Third Party Integration

API (104 other apps)
Automatic Notifications (98 other apps)
Billing & Invoicing (92 other apps)
Credit Card Processing (81 other apps)
Customer Database (105 other apps)
Customer History (92 other apps)
Discount Management (100 other apps)
Inventory Management (154 other apps)
Loyalty Program (120 other apps)
Multi-Location (120 other apps)
Order Management (112 other apps)
Promotions Management (85 other apps)
Reporting & Statistics (148 other apps)

Videos and tutorials

Additional information for RQ Retail Management

Key features of RQ Retail Management

  • Carrier activations
  • Layaway management
  • Ordering automation
  • Consignments
  • Intranet compatibility
  • Industry specific configuration
  • Parts inventory management
  • Merchandise planning
  • Retail analytics
  • Touch screen
  • Customer account profiles
  • Loyalty program support
  • Returns tracking
  • Audit trail
  • eCommerce management
  • Electronic payments
  • Employee management
  • HR management
  • Inventory tracking
  • Invoice management
  • POS
  • Project time tracking
  • Real time data
  • Real time reporting
  • Third party integration
  • Transaction monitoring
  • Website integration
  • Activity dashboard
  • Sales forecasting
  • Multi-channel marketing
  • Price management
  • Retail inventory anagement
  • Sales trend analysis
  • Gift card system
  • Facility scheduling
  • Vacation tracking
  • Online booking integration
  • Billable hours tracking
  • Widgets
  • Performance reports
  • Customer experience management
  • Visitor targeting
  • Time off requests
  • Client management
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Benefits

Use RQ’s point of sale ecosystem to manage and process sales from anywhere. The system facilitates wireless sales from a mobile or tablet device so that sales can be made on the shop floor, or connect with hardware for receipt printing or card reading.

Manage and track inventory within the RQ Retail Management inventory console. Users can make informed stock replenishment decisions based on concrete data gathered from previous sales and current buying trends.

Utilize RQ retail management on tablets or mobile devices so that retail staff can go wireless and serve customers from anywhere on the shop floor.

Gain insight into business performance and sales with reporting and analytics on metrics such as sales trends, transaction history, and product forecasts.

Integrate with third-party applications for tax management, payment processing, dropship order fulfillment, HR, internal communications, and other processes, with connectors to apps including incomm, Chatterspot, Humanity, Brightstar, and more.