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SimpleTexting Logo

SimpleTexting

Simple yet powerful SMS marketing platform for everyone

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SimpleTexting Pricing, Features, Reviews and Alternatives

SimpleTexting product overview

Price starts from

29

Per month

Usage Based

What is SimpleTexting?

SimpleTexting is the leading web-based platform for providing 1-on-1 customer service and sending mass text message campaigns. Whether you need to share emergency alerts with team members or inform your customers about your latest promotion, SimpleTexting provides you the tools to make your message heard.

Key benefits of using SimpleTexting

  • Customers can opt-in to text messages right from an organization's website by embedding one of the simple web forms onto the site.

  • SimpleTexting allows users to attach images such as coupons or photos to any SMS, helping messages stand out to customers.

  • Users are able to track how many times their links have been clicked on, and view analytics to monitor performance.

  • Users can set up triggers, or "sub-keywords", to automatically respond to common queries and requests for information.

  • Organizations can integrate the solution's features into other applications with SimpleTexting’s API for configuring campaign settings from a separate platform.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Knowledge Base
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    SimpleTexting pricing information

    Value for money

    4.6

    /5

    231

    Starting from

    29

    Per month

    Usage Based

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SimpleTexting features

    Functionality

    4.5

    /5

    231

    Total features

    48

    3 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    API
    Reporting & Statistics
    Third Party Integrations
    Data Import/Export
    Customizable Templates
    Alerts/Notifications

    Functionality contenders

    SimpleTexting users reviews

    Overall Rating

    4.7

    /5

    231

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.08/10
    Rating distribution

    5

    4

    3

    2

    1

    180

    43

    5

    0

    3

    Pros
    This texting platform has been super easy to use and support has been super helpful when I've had a question outside of their great training videos.
    I like everything about SimpleTexting. The pricing was the best I found, the customer service has been outstanding, and it's very intuitive and easy to use.
    The customer support is Awesome. Having support at a click of a button is very helpful in times of need.
    Cons
    The biggest challenge is not being able to assign multiple people to a billing role. This is frustrating and silly as only one person has access to receipts, billing information.
    The only issue I have is viewing incoming messages on the Dashboard. It is a little confusing because the messages are among messages that haven't been delivered.
    We were confused on the package pricing which caused us to overuse our allotted texts.

    Overall rating contenders

    Overall Rating

    Good Product and Customer Support

    Reviewed 10 months ago

    Transcript

    Ryan G.: My name is Ryan, I'm founder and owner. I'd give SimpleText a five out of five rating. And if...

    KH
    AvatarImg

    Keenan H.

    CEO

    Media Production, self-employed

    Review source

    Overall Rating

    Simple Texting Review

    Reviewed 2 years ago

    Transcript

    Keenan: Hi, I am Keenan. I am the owner of a financial media company, and I have been using SimpleTexting...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Software has everything we need!

    Reviewed 2 years ago

    We've really loved being able to build our SMS list and SimpleTexting has been easy to use.

    Pros

    We had tried three options simultaneously and picked SimpleTexting because it has so many integrations that are easy to use. We are able to do giveaway contests, collect data, it integrates with our email software - really, they are the pros and have figured out what most clients need from the start.

    Cons

    There's nothing that I dislike thus far. It is slightly more expensive than other options, but right now it's worth it for all of the integrations

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Beauty and the Beast

    Reviewed 6 months ago

    Before subscription, I contacted support as usual, with "pre-order" questions. At first, I felt they were trying to rush me out our something weird, a little rude to be honest. I was informed our business number was able to be port-in, later I was informed that was not able to port in by a different person, then I decided to buy a new number from a company that sells business numbers "headache-free...

    Pros

    The interface is very friendly and the tools/features are pretty much standard and very helpful. basically, anybody can become a pro and if you have access to a developer the API is also a great plus to integrate your current CRM system and keep customers well notified throughout the entire journey.

    Cons

    As I said, the tools and features are pretty much standard and straight forward I can't see any negative point

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Bait and Switch

    Reviewed a year ago

    I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.

    Pros

    The application is easy to use and also user-friendly. Can be easily integrated.

    Cons

    Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term.

    Vendor response

    Hello, Rajesh Thank you for reaching out! It sounds like the account entered into some additional credits being used. We're happy to take a look into this, please reach us at support@simpletexting.net

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Love our Partnership

    Reviewed 2 months ago

    The customer service is excellent! [SENSITIVE CONTENT] has done a great job working with our nonprofit, and our guests love easy communication and relationship building.

    Pros

    I like how intuitive the software is. A wide variety of our staff can have an easy time using it.

    Cons

    I do not have any cons- I would like to have the GIF first in an MMS message sometimes?

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    One of the best strategic partner you will ever find in business.

    Reviewed 2 years ago

    After being burned badly by other companies who present themselves as similar (years ago) I entered into business with Simple Texting. From then to now, I have renewed my enthusiasm for one of the most effective means to market anything, I’ve ever experienced.

    Pros

    I am constantly amazed at how this company manages to find and keep some of the most talented people who are relentlessly dedicated to their customers success. In an age when many tech companies rely on synthetic customer service driven by soulless algorithms, Simple Texting is NOT one of them. ST is real live people WITH SOULS who truly care about their customers success and will do anything in their power to make it work for customers. They take complicated technology and strategies and make them flat-out simple.

    Cons

    The cons are too few to even mention. Simple Texting is great!

    SimpleTexting FAQs and common questions

    Q. What type of pricing plans does SimpleTexting offer?

    SimpleTexting has the following pricing plans:
    Starting from: $29.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of SimpleTexting?

    SimpleTexting has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does SimpleTexting support?

    SimpleTexting supports the following languages:
    English


    Q. Does SimpleTexting support mobile devices?

    SimpleTexting supports the following devices:
    Android, iPad, iPhone


    Q. Does SimpleTexting offer an API?

    Yes, SimpleTexting has an API available for use.


    Q. What other apps does SimpleTexting integrate with?

    SimpleTexting integrates with the following applications:
    Zapier, Twitter, Meta for Business, Google Calendar, Mailchimp


    Q. What level of support does SimpleTexting offer?

    SimpleTexting offers the following support options:
    Chat, Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

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