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SimpleTexting Pricing, Features, Reviews and Alternatives
SimpleTexting product overview
What is SimpleTexting?
SimpleTexting is the leading web-based platform for providing 1-on-1 customer service and sending mass text message campaigns. Whether you need to share emergency alerts with team members or inform your customers about your latest promotion, SimpleTexting provides you the tools to make your message heard.
Key benefits of using SimpleTexting
Typical customers
Platforms supported
Support options
Training options
SimpleTexting pricing information
Value for money
4.6
/5
231
Starting from
29
Per month
Usage Based
Pricing options
Value for money contenders
SimpleTexting features
Functionality
4.5
/5
231
Total features
48
3 categories
Most valued features by users
Functionality contenders
SimpleTexting users reviews
Overall Rating
4.7
/5
231
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.08/10
180
43
5
0
3
Pamela C.
Overall rating contenders
Ryan G.
President
Marketing and Advertising, 1-10 employees
Review source
Transcript
Ryan G.: My name is Ryan, I'm founder and owner. I'd give SimpleText a five out of five rating. And if...
Keenan H.
CEO
Media Production, self-employed
Review source
Transcript
Keenan: Hi, I am Keenan. I am the owner of a financial media company, and I have been using SimpleTexting...
Shelby R.
Verified reviewer
Nonprofit Organization Management, 51-200 employees
Used daily for less than 6 months
Review source
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We've really loved being able to build our SMS list and SimpleTexting has been easy to use.
We had tried three options simultaneously and picked SimpleTexting because it has so many integrations that are easy to use. We are able to do giveaway contests, collect data, it integrates with our email software - really, they are the pros and have figured out what most clients need from the start.
There's nothing that I dislike thus far. It is slightly more expensive than other options, but right now it's worth it for all of the integrations
Marcelo F.
Consumer Services, 11-50 employees
Used daily for less than 6 months
Review source
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Before subscription, I contacted support as usual, with "pre-order" questions. At first, I felt they were trying to rush me out our something weird, a little rude to be honest. I was informed our business number was able to be port-in, later I was informed that was not able to port in by a different person, then I decided to buy a new number from a company that sells business numbers "headache-free...
The interface is very friendly and the tools/features are pretty much standard and very helpful. basically, anybody can become a pro and if you have access to a developer the API is also a great plus to integrate your current CRM system and keep customers well notified throughout the entire journey.
As I said, the tools and features are pretty much standard and straight forward I can't see any negative point
Rajesh J.
Nonprofit Organization Management, 1-10 employees
Used weekly for 1-2 years
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I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.
The application is easy to use and also user-friendly. Can be easily integrated.
Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term.
Hello, Rajesh Thank you for reaching out! It sounds like the account entered into some additional credits being used. We're happy to take a look into this, please reach us at support@simpletexting.net
Katie G.
Nonprofit Organization Management, 11-50 employees
Used monthly for 1-2 years
Review source
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The customer service is excellent! [SENSITIVE CONTENT] has done a great job working with our nonprofit, and our guests love easy communication and relationship building.
I like how intuitive the software is. A wide variety of our staff can have an easy time using it.
I do not have any cons- I would like to have the GIF first in an MMS message sometimes?
Anonymous Reviewer
Verified reviewer
Broadcast Media, 1-10 employees
Used daily for 2+ years
Review source
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After being burned badly by other companies who present themselves as similar (years ago) I entered into business with Simple Texting. From then to now, I have renewed my enthusiasm for one of the most effective means to market anything, I’ve ever experienced.
I am constantly amazed at how this company manages to find and keep some of the most talented people who are relentlessly dedicated to their customers success. In an age when many tech companies rely on synthetic customer service driven by soulless algorithms, Simple Texting is NOT one of them. ST is real live people WITH SOULS who truly care about their customers success and will do anything in their power to make it work for customers. They take complicated technology and strategies and make them flat-out simple.
The cons are too few to even mention. Simple Texting is great!
SimpleTexting FAQs and common questions
Q. What type of pricing plans does SimpleTexting offer?
SimpleTexting has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of SimpleTexting?
SimpleTexting has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SimpleTexting support?
SimpleTexting supports the following languages:
English
Q. Does SimpleTexting support mobile devices?
SimpleTexting supports the following devices:
Android, iPad, iPhone
Q. Does SimpleTexting offer an API?
Yes, SimpleTexting has an API available for use.
Q. What other apps does SimpleTexting integrate with?
SimpleTexting integrates with the following applications:
Zapier, Twitter, Meta for Business, Google Calendar, Mailchimp
Q. What level of support does SimpleTexting offer?
SimpleTexting offers the following support options:
Chat, Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum
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