We've really loved being able to build our SMS list and SimpleTexting has been easy to use.
We had tried three options simultaneously and picked SimpleTexting because it has so many integrations that are easy to use. We are able to do giveaway contests, collect data, it integrates with our email software - really, they are the pros and have figured out what most clients need from the start.
There's nothing that I dislike thus far. It is slightly more expensive than other options, but right now it's worth it for all of the integrations
Likelihood to recommend: 8/10
Overall, this is a great product. The last text service we used didn't always get the messages sent and we knew this because we were sending them to employees with our company's cell phones. We use this a lot to communicate directly with customers and staff, not as much as a marketing/mailing list/keyword tools...yet!
We loved that we were able to set this up with our existing business landline. We can schedule messages to go out and set-up mailing lists. We can set-up as many users as we'd like as well. It's nice that we can save the customers' information within the software as well for ease of use.
I wish it had better group texting or group texting at all. We use this to text employees a lot and have to set it up as a "campaign " and they cannot see the other responses. I wish it had a built in afterhours reply. I know there's a way to set it up with another app, but we don't have it and I haven't messed with it. Pictures coming INTO our line take a very long time to receive, hours in most cases.
Likelihood to recommend: 9/10
I like that we can use this software with our current number to receive and send texts showing our company number.
It kept blocking our texts saying we reached our limit. There were no further details until we reached out that this was taking place to stop potential spam.
Likelihood to recommend: 8/10
Decent platform, but the software and customer service needs to be improved.
1 on 1 conversations with customers are easy to initiate.
Very difficult to send images. The software would not allow us to upload images on an Android or Apple device. I tried multiple times to find a solution from SimpleTexting about the issue, and customer service always gave me the run-around and acted like it wasn't a problem.
Hello Blake! Thanks for bringing this out to us. Many of our users are happily sending images to their contacts using the mobile app. Please reach out to our support team through the live chat or phone, so we can troubleshoot and fix the problem.
Likelihood to recommend: 2/10
Simpletexting helps me get with the times - SMS Marketing is the new thing to capture prospects attention. Hands down the easiest, most effective SMS tool - I use it daily and love it!
It is very easy to set up your lists of people (clients, prospects, certain funnels, etc) It is very user friendly overall - everything is clear and makes sense. You get an app on your phone that you can check any incoming msgs from if you need to. You get your own phone number - great for businesses who are trying to implement SMS marketing! Autoresponders - when someone subscribes to your list, they automatically get a certain text message. Honestly, everything I wanted is in SimpleTexting.
I went over my text limit - while I'm fine with the overuse charge, I think it would be helpful if they contacted you to say "hey, you're over your limit - we could easily bump you up to this tier which would save you $x overall" Other than that, no issues with it.
Hey Ashley! Thanks for your great feedback. We are delighted to hear from customers like you that SimpleTexting is the easiest, most effective SMS and that everything you wanted in SMS Marketing is in the platform. We are constantly improving our product, and we will pass your feedback regarding overage notification to our development team.
Likelihood to recommend: 10/10
Pricing example for SMS and text marketing services within the United States.
We also offer ANNUAL PLANS which include a 25% discount and access to all messages up front.
500 Messages: $25 /month + 4.5 c / additional msg
1,000 Messages: $45 /month + 4.5 c / additional msg
2,000 Messages: $75 /month + 3.5 c / additional msg
3,000 Messages: $95 /month + 3.0 c / additional msg
7,500 Messages: $145 /month + 2.0 c / additional msg
25,000 Messages: $375 /month + 1.5 c / additional msg
50,000 Messages: $625 /month + 1.25 c / additional msg
50,000+ Messages: Contact SimpleTexting