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storEDGE Management Software
End-to-end self-storage platform
Last updated: October 2024
Price starts from
50
Per month
Per Feature
Storable’s StorEDGE solution offers a suite of products designed to streamline self-storage facility operations and boost profitability. Their cloud-based facility management software allows storage owners to manage their business from anywhere. Managers can access and edit lead information, generate reports, and more. An online customer portal allows tenants to rent units, pay bills, and manage their accounts online or at an on-site kiosk.
Typical customers
Platforms supported
Support options
Training options
Overall Rating
4.4
/5
239
Positive reviews
89
%
135
78
17
4
5
Verified reviewer
Real Estate, 51-200 employees
Used daily for 1-2 years
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It is constantly evolving and upgrading to adhere to the ever-changing industry and technology that supports it.
In the beginning it was a lot of open promises about reporting and changes that were going to be made to the software without avail - however the pace has been picked up and the customer service is amazing
Mark H.
Investment Management, 1-10 employees
Used daily for 1-2 years
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I love storEDGE. I love that I can take my laptop with me and with an Internet Connection I can visit Family & Friends and "work from home" sort of speak. I like to feel totally in control at all times and storEDGE allows me that I can access my work from anywhere. I love the knowledgeable customer service team. They do a great job. I've used other software's and storEDGE is simple, easy to access what you need and being able to feel connected to our customers is important to me. I like the Communication features. I can text, listen to previous recorded phone calls, and email customers easily from the software. Other software's may have the same features but storEDGE makes maneuvering and accessing these features easily. What's the point of having great features if your Managers can't figure it out? storEDGE makes this process a breeze!
It's simple. It's easy to use. Customer Service is awesome and included in the price.
When you are moving in a customer, you can't easily change the payment due date to be prorated to that specific date if its any day besides the 1st of the month. They use the word "Tenant" which is a bad word. Tenant derides from the word Temporary. Do you want your customers to feel Temporary? Yeah, good luck getting storEDGE to change it. Any really awesome idea that you have, throw it out the window. Storable knows they won the lottery with adding storEDGE to their back pocket. The problem is they refuse to make awesome changes and for this reason they will one day be replaced or become outdated. I have some really good ideas and so does others but in Storable's mind they think they are like the Bible. "You can't add or take away from perfection" and anyone who's read the Bible understands it's not perfect and it's a dang good thing we have additional scripture and personal revelation to guide us through life's perils. storEDGE is Great and dang near Brilliant product but it's number one flaw is they refuse to add great ideas. Get rid of the word Tenant and be open to great ideas from your customers otherwise don't be surprised when another product comes along and kicks you to the curb.
Doug E.
Real Estate, 1-10 employees
Used daily for 2+ years
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StorEdge was GREAT in June 2016-2017 because they always answered the phone and helped us get past problems. Starting in 2018 their Help Desk began to decline and could only tell us "we are working to correct the problem" with no time table to fix issues. In 2019 the wheels fell off. Anything that was good about StorEdge is now gone. The company was purchased by is [SENSITIVE CONTENT HIDDEN] ([SENSITIVE CONTENT HIDDEN] of Sparefoot and Storable) and customer service is now 100% gone and useless. Now STORABLE owns 5 companies: SiteLink, StorEdge, Select Merchant Services, PAYA, and two other credit processing companies. They have a created a MONOPOLY that is causing harm and disfunction to all of these once great companies. It is a SAD day when capitalism and competition simply disappears because of one large company who's goal is only to make more money.
StorEdge is pretty easy to use and find your way around the software. When we were first started with the software 4 years ago it WAS speedy and their customer service WAS amazing. NOT ANY MORE!
1. Since they have been bought out by [SENSITIVE CONTENT HIDDEN] at Sparefoot/STORABLE their customer service has been non-existent. Their HELP DESK is a joke. They have 7 employees to "Help" 4000+ storage locations. 2. I had double billing using autopay on two different months in 2019. I had to spend 9 hours voiding over 200 autopay transactions, and three days making phone calls apologizing to my tenants. 3. Their TASK bar is non-functional and useless. 4. They do not have a function for "prorated move-ins" 5. Storable Company now controls SiteLink, StorEdge, and all 4 credit card processing companies that they work with - Storable now sets the credit card processing rates! It is a total MONOPOLY! 6. Their automated emails/text messages will get stuck in "pending" and will not always go out to customers even though their software said it has. StorEdge will no longer work to fix problems because they no longer communicate with their customers and Storable raised our rates even though I'm doing more work now that the StorEdge software is failing in autopay, communication, and customer service.
Roxy S.
Real Estate, 1-10 employees
Used daily for 2+ years
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StorEdge is great at being detailed and solving issues as well as open to improvements! I love this Software and would honestly never want to switch!
I transfered to this facility from another location which had a different software program. I had no guidance from (no longer with us) superiors of this software. With that said the best feature is the Customer Service Center! By far they saved my life! I also love the graphics and the layout and how easy it is to find what you are looking for. You can search in the Help Center if you do not want to call the Customer Service Center and gain even more knowledge.
I am not a fan with the process of transferring current tenants. To explain, if you did not know that a tenant is already a current tenant or if they create a lead, and you move them in without knowing then they are stuck with two separate accounts and they can not be combined without moving them out and then back in. So that needs to be an option.
Rachel W.
Facilities Services, self-employed
Used daily for 1-2 years
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I absolutely love StorEDGE. From day to day duties, to things I only need to look at a couple times every few months, the software helps me stay organized. The ease of logging in anywhere, being able to assist tenants immediately, is what allows us to provide the best customer service we can.
When we first switched over from SiteLink to StorEDGE, we had quite a few issues with tenants information being correctly added. The first couple months I had tenants calling me, asking about their autopay not being withdrawn. I'd notice that some addresses, alternative contacts, basic information, didn't get swapped over. Once I got all the kinks worked out, the software is fabulous.
storEDGE Management Software has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of storEDGE Management Software?
storEDGE Management Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does storEDGE Management Software support?
storEDGE Management Software supports the following languages:
English
Q. Does storEDGE Management Software offer an API?
No, storEDGE Management Software does not have an API available.
Q. What other apps does storEDGE Management Software integrate with?
storEDGE Management Software integrates with the following applications:
authorize.net, Google Analytics 360, Google Maps
Q. What level of support does storEDGE Management Software offer?
storEDGE Management Software offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support