Studio Ninja Reviews - Pros & Cons, Ratings & more

HoneyBook

NetSuite

monday.com

Bookeo

Iris Works

Studio Ninja is an end-to-end client management software designed for photographers. It helps improve bookings through customizable workflows, automated emails, and easy payment plans. It enables photographers to keep track of clients, jobs, invoices, contracts, and workflows.

Studio Ninja

Android

Web-based

iPad

iPhone

Founder Photographer

There's always a wonderfully helpful support team that are as equally happy to help with the obvious as they are the trickiest problem.

Photographer/ Owner

My clients love how easy it is to book and the fact that there is an easily accessible app to use on the go is awesome as well.

Studio Ninja is a great add to our business and super easy to use. The support is amazing and it’s always improving Been using for over 2 years and best value for money.

Photographer

Admin hours have reduced and the fun has returned to work. So user friendly and gives such a professional look to my paperwork now.

Videographer

It's easy to use, and has a simple, smart interface. I like the client portal end too, it's only basic but does the job and clients like it.

Portrait Studio Owner

I love the ease with which it provides its users. Studio Ninja is extremely intuitive without being unattainable to learn.

Photography

Which makes tax time difficult. Also, limited customization on client communications (mainly invoice formatted for Aus business practice, but I'm in the US)was a problem.

Studio Ninja is easy to use, with plenty of great features to help your business.

Happy with it, helps me keep track of my clients and the jobs.

It is so easy to use, I love that I can integrate the contract form in my website. And of course WORKFLOW, it is a life changer.

I love it and the customer service is awesome.

I love the job tracking and integrations with other softwares such as calendars, gallery systems and payment platforms.

Destination Wedding Photograhpher

They help you transfer all your current and future jobs at no additional cost to your subscription. Software is extremely user friendly.

Owner

If I had to choose something, it would be the inability to add client names to the main job. I get hired by magazines to cover their feature stories.

Friendly and communicative. Has questionnaires which I use regularly.

No online payment  capacity for South Africa, but this is a Paypal and Stripe problem, not a Studio-Ninja problem.

I have used other CRM's before and never been treated so poorly and ignored so much.

Owner and Director

I've been using Studio Ninja for 2 years now and it just keeps getting better.

17hats

Pixieset

Wave

Sprout Studio

I researched and tested every Photography CRM I could find and also read all the Facebook group comments for each app and settled on Studio Ninja solely because 'at the time', the comments were positive and the support seemed to be responsive.
THEN - Studio Ninja (SN) was bought by ImageQuix!  Ever since then, the support has come to a grinding halt in terms of SN addressing key issues and problems users were having.  Support has promised many features but rarely gives any specific timeline as to when they will actually get a feature added or fixed.  According to long-term users, some of the promises are over a year old with no action. Anmd any promises they have made are 6 months to a year out!
I addressed this directly with SN support and told them everything that has changed for the worse since they got bought out. All I got was a "Thank you for your concern, we'll forward your concerns to someone else".  Never heard anything back.  I went on the Facebook group and started to ask some hard questions and because their support told everyone that it is not easy to make the changes they are requesting, due to the complex relationships between the data, I took that to mean that either they don't have the expertise to do it in a timely manner, or their software is faulty in that it can't be upgraded easily.  Other apps seem to be able to make upgrades quickly.
I speculated this on their FB group and my post was removed!
If you read the SN Facebook comments now, there has been a shift - users are constantly asking for the most basic of changes and are being told it is not that easy, but they'll "put it on the list of future upgrades".
It is very disappointing that SN (or is it ImageQuix?) has done such a poor job during this buy-out process.
I have been involved in many buy-outs of companies and in my experience, you only buy a company out to get their client list, or to get their technology, to keep a company from being a competitor, or to integrate one company with the other.
Both SN and InageQuix have described the buy-out as being a 'win-win' where ImageQuix will be able to offer 'more' to it's customers.
In the meantime, Studio Ninja seems to be struggling to keep their current customers and, they just sent out a Price Increase without improving much of anything.  A lot of users did not appreciate that.

Looks good on surface, missing important key components 

Avoid if you can - not GDPR compliant

I feel like it's a small start up with many teething problems, which I completely understand, however the security thing is a non negotiable for me. I had a person leave my company and now for the past 2 weeks they can still access everything due to the password not actually changing when it says it has. I feel like the communication is also fairly poor. Looking at changing CRM provides due to lack of communication and safety of my business. 

Needs Work

Poor experience overall, I like the app and the interface and it's simple and intuitive - but that doesn't make up for the poor service.

Good in theory, not so great service

I've been in the business for about 20 years and hands down this is the best company I've worked with. I asked them where I could leave a review because they are so perfect that I needed to tell the world. Whoever is running this company is doing everything good and the team deserves 5 stars. I'm truly impressed with their system but also with the people that work there. They care, and that's why my job is easier. Thank you Studio Ninja! 

I LOVE Studio Ninja because it makes my job so much easier 

SN listens to the customers and takes feature requests seriously!!

Best and only CRM for multilingual Studios and concerning GDPR/Europe!

Studio Ninja helped me keep up with invoices and payments, and just keep up in general. I'm in and out so often that it's hard to find time to sit down and look over everything myself. The statistics helped me as well, it's such an empowering feeling to watch your business grow and have the knowledge to take it a step further.

Manage invoices and payments

NOT just for photographers,
I thought id leave a review and share my experience, I actually don't run a photography business anymore and since have started a Photobooth Business,  I was looking for a CRM for awhile and struggled to find something that did what I needed.
I found one CRM and it did nearly everything I needed and I was just about ready to settle with it when I thought id ask in a photography group and Studio Ninja was recommended to me buy a surplus of people. 
Ive been using studio Ninja for only 1 week and I can not fathom how much time it has already saved me, I can use the phone app to send quotes and invoices while Im out, I can track my invoice payments, late payments, It send emails for to my clients automatically without me doing anything. You can custom set your work flow so its basically all Automated with next to no work.
Also super useful to track my leads so I know my strong points and my weak points on my marketing ect ect. 
When I signed up, I got a free 1 hour Zoom call with a staff member that provided me heaps of value and helped me set up my account for free.
Cant recommend it enough honestly.

Would 1000% Recommend. 

Automation is the key to consistency and saving time, Studio Ninja does it easily and repeatably time after time. In addition to this the software is really well laid out and easy to use, when you need help there are a heap of easy to use resources AND their customer service people are EXCELLENT - you can actually talk to real people - who are happy to talk to you, and know what they're talking about!

Studio Ninja - my business Super Hero

We are very happy. It is easy to use and after taking advantage of the call with one of the Studio Ninja team members we are very satisfied that we can get answers to our questions. They are extremely knowledgable and will take the time to walk you through set up. The integration with email works great and we really enjoy the flexibility in creating workflows, questionnaires, and much more. 

Excited for our Future

My overall experience with Studio Ninja is that it took my business to a new level of professionalism. My clients get the service they expect from a professional business, while still having that personal feeling due to the email templates, contracts and reminders that were set up to be sent timorously. 

My Personal Assistant

I have been using StudioNinja for around 4 years and I've never looked back. I shoot 100+ weddings every year and because this software deals with many boring admin tasks for me it allows me the time to focus (excuse the pun) on shooting and editing. Every time I have had a question or request it has been sorted within minutes of making contact and I have never felt so valued as a user. Can't fault these guys or the software and the continual quest for improvement that they live by just gets me excited for the next update...

You can't go wrong!

It's made life easier and less stressful trying to juggle multiple weddings at once, it's made a massive improvement in the outward professionalism.

What a remarkable transformation of a business

Studio Ninja has amazing potential if the support and development team listened to their users rather than just stick to their road map. their FB forum has dozens of posts daily with people asking for features and fixes to issues and all are fobbed off or "added to future development" rather than addressed. I have used other CRM's before and never been treated so poorly and ignored so much.

Poorly supported product. Has great potential but still under development

My experience with Studio Ninja has been exactly what they claim. Easy to use, beautiful design, intuitive. It's been a game-changer for my business and I couldn't live without it. 

I love Studio Ninja. It's been a game-changer!

The backbone of my business

Studio Ninja is an essential aspect of my daily workflow. I literally couldn't do my job without it! 

An absolutely essential part of my daily business workflow

It helps me to easily keep track of all my projects, leads, invoices and emails. It's a game changer, saves me a lot of time and stress. 

Best Photography Studio Management Software

The Best

I love studio ninja, very easy to use. I’m a Wedding and sports photographer from New Jersey and this website helps me keep updated with all my clients and upcoming assignments. I've tried Tave and other softwares but Studio Ninja is by far the best I've come across. 

Studio Ninja is the most convenient go-to for photographers!

I've saved SO much time! My clients love the invoicing format and I now spend almost no time chasing unpaid invoices thanks to the automated emailing. 
I recommend Studio Ninja to my photographer friends all the time and now they love it too.

So simple and saves so much time!

Excellent Photography CRM

Overall Studio Ninja was a great intro to a proper CRM system. It was relatively easy to set up, though I think their estimate that you can be up and going in an hour might be over-stating. Once I got more into the day to day practices and more importantly tax season I started to see some MAJOR functionality issues.

Great at first, but missing some important features

We needed a simple CRM and payment system, and while we got the simple part, so many other issues came up that I wish I'd gone somewhere else. I now understand the value of choosing and learning a more complicated set up because ultimately it will be more flexible, and probably better service and support too. I very much regret paying for a whole year, though it does mean I have time now to move to another system.

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