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Gong vs TCN Comparison (2026)
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Good recommendations?
Overview
Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.
Welcome to the TCN contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions to meet your needs.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
561
5
4
3
2
1
467
84
7
2
1
- Value for money
- Ease of use
- Features
- Customer support
92%
would recommend this app4.5
60
5
4
3
2
1
37
19
3
0
1
- Value for money
- Ease of use
- Features
- Customer support
78%
would recommend this appPros
“It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.”
DC
Darby C.
Account Executive
“I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.”
MW
Marissa W.
Senior Account Executive
“The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay).”
Kyle P.
COO
Pros
“Backoffice limits 1 browser at a time, I have to sign in with multiple accounts to be able to work in difference areas of backoffice at the same time (like 1 page to view an IVR template, and another to replicate portions of it (but not clone))”
CP
Cody P.
Azure Engineer
“A standout feature is the remarkable versatility of the Legacy Analytics platform, particularly its robust Dashboard generation capabilities. While we recognize the existing constraints, the tool remains highly effective and valuable for our operational needs.”
Antonio D.
Dialer Administrator
“Business Insight is my personal favorite tool, love seeing just how much data is provided to us, and how we can shape it exactly how we need”
CP
Cody P.
Azure Engineer
Cons
“Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages.”
AP
Angie P.
VP, Revenue
“This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges.”
NP
Neel P.
Sales Operations Manager
“However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.”
NP
Neel P.
Sales Operations Manager
Cons
“Furthermore, we have observed that the automated daily reports consistently omit the data from the last day of the month.”
Antonio D.
Dialer Administrator
“Finally, the restriction on accessing historical data beyond two years poses a major operational challenge.”
Antonio D.
Dialer Administrator
“Creating the call, then creating the template to attach it, then sending it out, isn't an intuitive process.”
MF
Mary F.
Owner
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features107
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio Capture
- Auto-Dialer
- Automated Notices
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- Budgeting/Forecasting
- Business Process Automation
- CRM
- CRM Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Client Management
- Code-free Development
- Collaboration Tools
- Collection Agencies
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Conversation Intelligence
- Correlation Analysis
- Credit Card Processing
- Customer History
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Management
- Data Visualization
- Deal Management
- Electronic Payments
- Email Alerts
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Sales Teams/Organizations
- Forecasting
- Goal Management
- Graphical Data Presentation
- IVR
- In-House Collections
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Filtering
- Labor Forecasting
- Lead Capture
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Natural Language Processing
- Notes Management
- On-Demand Recording
- Onboarding
- Opportunity Management
- Outbound Call Center
- Payment Collection
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Playbooks
- Predictive Analytics
- Predictive Dialer
- Productivity Analysis
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Automation
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Recording
- Search/Filter
- Self-Service Search
- Sentiment Analysis
- Speech Recognition
- Speech-to-Text Analysis
- Statistical Analysis
- Tagging
- Task Management
- Template Management
- Text to Speech
- Third-Party Integrations
- Training Management
- Trend Analysis
- Video Conferencing
- Visual Analytics
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features84
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio Capture
- Auto-Dialer
- Automated Notices
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- Budgeting/Forecasting
- Business Process Automation
- CRM
- CRM Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Client Management
- Code-free Development
- Collaboration Tools
- Collection Agencies
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Conversation Intelligence
- Correlation Analysis
- Credit Card Processing
- Customer History
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Management
- Data Visualization
- Deal Management
- Electronic Payments
- Email Alerts
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Sales Teams/Organizations
- Forecasting
- Goal Management
- Graphical Data Presentation
- IVR
- In-House Collections
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Filtering
- Labor Forecasting
- Lead Capture
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Natural Language Processing
- Notes Management
- On-Demand Recording
- Onboarding
- Opportunity Management
- Outbound Call Center
- Payment Collection
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Playbooks
- Predictive Analytics
- Predictive Dialer
- Productivity Analysis
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Automation
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Recording
- Search/Filter
- Self-Service Search
- Sentiment Analysis
- Speech Recognition
- Speech-to-Text Analysis
- Statistical Analysis
- Tagging
- Task Management
- Template Management
- Text to Speech
- Third-Party Integrations
- Training Management
- Trend Analysis
- Video Conferencing
- Visual Analytics
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations31
- Actively AI
- Agentforce
- ChurnZero
- Claude
- Clay
- CloudTalk
- Dust
- Dynamics 365 Sales
- Five9
- Glean
- GoTo Meeting
- HubSpot Marketing Hub
- HubSpot Sales Hub
- LinkedIn Sales Navigator
- Loom
- Microsoft Outlook
- Microsoft Teams
- Notion
- Outreach
- Salesforce Commerce Cloud
- Salesforce Sales Cloud
- Salesloft
- Square Point of Sale
- Tonkean
- Totango
- Webex Suite
- Yoke (formerly CoPilot AI)
- Zapier
- Zendesk Suite
- Zoho CRM Plus
- Zoom Workplace
- monday CRM
- trumpet
- Total integrations2
- Actively AI
- Agentforce
- ChurnZero
- Claude
- Clay
- CloudTalk
- Dust
- Dynamics 365 Sales
- Five9
- Glean
- GoTo Meeting
- HubSpot Marketing Hub
- HubSpot Sales Hub
- LinkedIn Sales Navigator
- Loom
- Microsoft Outlook
- Microsoft Teams
- Notion
- Outreach
- Salesforce Commerce Cloud
- Salesforce Sales Cloud
- Salesloft
- Square Point of Sale
- Tonkean
- Totango
- Webex Suite
- Yoke (formerly CoPilot AI)
- Zapier
- Zendesk Suite
- Zoho CRM Plus
- Zoom Workplace
- monday CRM
- trumpet
