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Gong vs Fathom Comparison (2026)

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Gong

Fathom

Overview

Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

Cloud-based AI meeting notetaker that records, transcribes, and summarizes Zoom, Google Meet, and Microsoft Teams calls.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

561

467

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

5.0

810

783

Value for money

Ease of use

Features

Customer support

99%

would recommend this app

Pros

“It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.”

Darby C.

Account Executive

“I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.”

Marissa W.

Senior Account Executive

“The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay).”

Kyle P.

COO

Pros

“Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context!”

Ryan R.

Owner

“I can also generate summaries mapped to my favourite sales qualification frameworks like SPICED. if I want deeper analysis, I can ask Fathom about specific topics and I get the answer without having to dive into the recording directly.”

Russell P.

Fractional CRO

“I use it to manage multiple, fast moving projects, Fathom allows me to seamlessly run meetings without having to log and track the next steps and follow on points.”

James L.

Director

Cons

“Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages.”

Angie P.

VP, Revenue

“This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges.”

Neel P.

Sales Operations Manager

“Lack of privacy within the organization with all calls related to the business in one place”

Megan H.

Product Manager

Cons

“When viewing meeting notes on smaller screens (e.g., 13 or 14-inch MacBooks), scrolling through the notes feels a bit uncomfortable, even though the video itself doesn’t take up much space.”

Sebastian P.

Head of Digital Transformation

“The only thing I’d mention is that sometimes the transcriptions aren’t 100% perfect, especially if there’s background noise or multiple speakers talking over each other. But it’s minor, and the tool is still way ahead of manually taking notes!”

Sathupheap C.

Marketing Manager

“There is one significant drawback for power users: it is currently not possible to collect Zoom chat data.”