Gong.io vs SalesLoft

Fathom

Clari Copilot

Outreach

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. 

Clari Copilot is a conversation intelligence tool that helps sales teams with pipeline visibility, actionable insights, and real-time coaching.

Outreach is a sales execution platform that helps businesses optimize productivity. It offers insightful engagement with customers and helps teams design, measure, and improve workflows.

Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

Recording

Call Monitoring

Call Tagging

Automatic Call Distribution

Event Triggered Actions

File Transfer

The Gong.io integrations most frequently cited by reviewers are: Salesforce Sales Cloud (a CRM product rated 4.9 out of 5 for its integration with Gong.io) and Zoom Workplace (a video conferencing product, 5.0).

Integrations

By industry, Gong.io reviewers are most commonly professionals in computer software (38%). The most frequent use case for Gong.io cited by reviewers is call recording (83% of reviewers).

Gong.io

Web-based

Android

iPhone

Chorus

SalesLoft

ExecVision

Fireflies

Basic

Account Executive

It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.

VP, Revenue

Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages.

Senior Account Executive

I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.

Inbound Sales Development Representative

Being fairly new to my role, Gong has helped me immensely by allowing me to listen to and review multiple calls of my colleagues to gain an in-depth understanding of what works and what doesn't work in my role when speaking with clients.

Sales Operations Manager

This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges.

The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay).

Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast.

Sr. Solutions Engineer

UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier.

I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes.

As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.”

Call recording functionality is a game-changer.

However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.

The ability to request coaching and feedback on specific calls.

Gong is an amazing tool for sales process management.

Marketing Manager

Added the add-on to my outlook to send a Gong invite with any zoom invites and it works sporadically.

This means no further customization or support is available if you need bulk access to your call data.

Gong is top quality when it comes to call analytics and support.

Manager

Great tool for reliably recording calls with an AI assistant overlay.

Nails its core offering, the ability to review and coach in a "film room" style.

Gong was one source of truth for maintaining and keep tracking of all sales call videos.

Back when I was in Sales I used it for call recording and then later to listen back for training purposes.

Product Manager

Lack of privacy within the organization with all calls related to the business in one place

Account Manager

Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without needing to send follow up emails or phone calls.

Being logged out every 5 mins is annoying and not enough training has been provided

My biggest complaint is when someone doesn't let you record the call.

the chrome extension doesn't work at all.

Sr SdR

Gong is amazing to go back and watch past customer calls for info and preparation

it has some nice AI features but I find it almost unusable.

Extremely positive, probably the favourite platform within my tech stack.

Much better/more accurate transcriptions than other softwares as well.

I can then get transcripts from the call that are easy to write up.

This is invaluable if you work in CS or Sales and need to reference past call recordings, or listen in on your colleagues calls.

The experience is very smooth, I like a lot how it summarizes your call for you, it is easy to take away the most important points

It is super clunky, hard to find information you need.

The transcript it generally good enough to read and recall the discussion.

we remain committed to assisting your team within these existing product parameters.”

Associate Sales Engineer

All of our sales calls are recorded through Gong, and the analytics provided for each call are great for training and benchmarking our team.  Being able to search for specific calls by keyword or participant has also been useful

Associate Director

The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log.

HR Officer

Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond.

Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call.

Sales Team Leader

Gong allows me to hear calls from my team, forecast my sales and coach the team based on the platform's great insights.

Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks.

Business Development Representative

I do not like that I don't have the ability to delete a call or recording. If the prospect doesn't show, and my SE and I are just chatting away, that whole conversation is posted to Gong and Salesforce, and there isn't a way for me to remove it.

It ensures that we cover every aspect of the calls, making the process of following up on feedback and requests accurate and comprehensive.

Director, Product Marketing

Nothing critical, but that forces some manual cleaning up and causes false alarms.

Helps me keep my quality up, understand where I talked too much (or too little), and areas of opportunity to improve for future calls.

Account executives and Account managers use it to review calls so that they can get a better understanding of what our prospects need.

Call Review

Call Transcription

Call Recording

Data Analysis

Sales Performance

Conversation Analysis

Navigation

Call Coaching

Skill Improvement

Recording Management

Small Business

Mid-size Business

Large Enterprises

Substrata Q

Q is a powerful email intelligence solution for B2B dealmakers. It relies on a cutting-edge social signal processing AI to analyze implicit meaning (subtext), true sentiment and power dynamics.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Salesloft is a cloud-based sales engagement platform that helps sales teams to automate sales plays, access coaching material, manage pipelines, and more. The platform offers a range of integrated modules including Sales Email, Calendaring, Analytics, CRM Sync, and more.

Communication Management

For Sales Teams/Organizations

Campaign Management

Performance Management

Calendar Management

Business Process Automation

Sales Pipeline Management

The SalesLoft integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.6 out of 5 for its integration with SalesLoft.

By industry, SalesLoft reviewers are most commonly professionals in computer software (42%). The most frequent use case for SalesLoft cited by reviewers is as a sales engagement platform (73%).

iPad

Frequent technical disruptions

Sales

Exporting and importing from the same list has caused some weird glitches like changing the do not contact status on an entire list that was not set.

VP Demand Generation

Additionally, there are consistent product issues that can cause disruptions to our team's workflows - such as calls dropping.

76% of reviewers feel negative about SalesLoft’s bugs and technical issues. Reviewers report experiencing glitches, crashes, and system outages that disrupt their daily workflows. Some users indicate that syncing problems with CRM integrations, especially Salesforce, lead to frustration and inefficiency. They mention that recurring bugs, laggy VOIP calling, and browser extension conflicts require frequent restarts or refreshes. Reviewers feel these technical disruptions can slow down their work, create confusion, and sometimes prevent them from using key features for extended periods.

Streamlined and scalable outreach

Head of Business Development

The platform makes it easy to organize your outreach efforts while continuously optimizing your methods.  

100% of reviewers feel positive about SalesLoft’s outreach capabilities. Reviewers indicate the platform enables them to automate and personalize outreach at scale, making it easier to manage large volumes of prospecting activities. They appreciate the seamless integration with CRM systems, which helps keep outreach organized and efficient. Some users say the analytics and reporting features allow them to measure campaign effectiveness and optimize their strategies. Reviewers find that multi-channel engagement and automated cadences help maximize productivity, allowing them to handle more campaigns and follow-ups with less manual effort.

Comprehensive sales team coordination

Its automation capabilities, personalised communication tools, seamless integrations, and robust analytics empower sales professionals to work efficiently, engage prospects effectively, and drive results. Whether you are a small team or a large enterprise, SalesLoft provides the necessary tools to enhance productivity, optimise workflows, and achieve sales success.

Analyzing metrics of the sales team is easy and efficient.

96% of reviewers feel positive about SalesLoft’s sales team management features. Reviewers appreciate that the platform centralizes workflows, automates repetitive tasks, and offers detailed analytics to track team performance. They say integrations with sales coaching tools and CRMs streamline processes and improve communication within teams. Some users report that the customizable workflows and automation capabilities help increase productivity and conversion rates. Reviewers find that the user-friendly interface and training resources support onboarding and scaling of sales teams, making it easier to manage and optimize sales operations.

Sales Account Manager

The platform offers great structure for sales workflows, but falls short in customization, reporting depth, and polished email presentation.

I can also build cadences out for my broader team and foster coordination across the sales team.

Sales Development Rep

As a Sales Development Rep, Salesloft offers a lot of automation and sequence tools to keep track of your leads and engage with them using follow up strategies with your text messages and emails.

The drawbacks I did not enjoy was the limited daily email caps that throttle outreach, formatting issues that make emails look clunky or off-brand.

Head enterprise sales

The UI/UX is simple and intuitive for a sequencing tool it is easier to adopt than Outreach and our AE team preferred it.

The Salesloft team were great made transition between products simple but functionality for SDR team was worse than Outreach

Senior SDR

The cadence automation and email tracking features made it easy to stay organized and reach out to prospects at scale.

Marketing Director

Good prospecting tool which is easy to create automated cadences/workflows out to prospects/customers etc.

The tool has a lot to offer for any tech sales company or SDR role that needs a CRM to manage customers.

In addition, the calling features can be at times glitchy or unreliable.

SDR Manager

Intuitive comprehensive product. As a smaller company with tighter budgets, having a complete suite of sales engagement, analytics, forecasting, conversation intelligence, and opportunity management under one roof is essential.

Sales Development Representative

It has improved my efficiency massively for my day-to-day activities.

Customer Strategist

I loved being able to see who was engaging with my emails, as well as being able to organize my sales outreach in a meaningful way & keep myself on track with cadences.

Business Development Consultant

The slightly difficult functionality I can think of would be report building/exporting.

It had limited capabilities as a scaling organisation.

I love how easy the chrome extension is to use and how seamlessly it integrates with Salesforce.

The new system integrates with all of our software as well.

It was good, we moved to a new provider because we needed more data and scalability.

Director, Sales Development

I like Salesloft's analytics data for cadences.

As a company, because we didn't buy Customer Success time, we feel like we are treated like second class citizens and are struggling to get their attention.

Senior BDR

As BDRs we rely on tools like sales loft to do our job and make our living.   When they work poorly we work inefficiently and cause us, and our company, money.   Although I cannot be certain if it is a Salesloft issue or an internal issue with the folks who administer the program.   Because of that I'm giving it 2 stars instead of 1 as it may not be 100% on Salesloft.  

Sr. ADR

Compared to other sales engagement tools, SalesLoft has a very user-friendly interface which makes it very easy to navigate from the get-go.

SalesLoft kept me organized and productive.

Very easy to access the analytics and apply filters to get the desired data.

We bought the product 1 year ago, have been using it for a whole year. When we signed we were made to believe by looking at the Order form that we are buying a product for 1 year with a start day and an end day.

Revenue Operations Manager

The stellar account manager, customer success and support provided by salelsoft is some of the best I’ve received by any third party provider.

Sales Development Manager 

She guided us through our implementation across several teams and we have had a couple of best practice sessions to make sure everyone is on the same page.

Apparrently they have a link to an MSA saying "unless stated otherwise on the order form" the product will auto renew.

Bookkeeping

Overrall SalesLoft provides a way for customers to interact with business to business in a fairly new way.

Our account manager is not easy to work with and honestly has been a massive struggle for our business due to the extra resources required to get SalesLoft running as it should with the limited support coming from the SalesLoft support team.

Easy to useLive email tracking - essential to my role!Integrations with Outlook & Salesforce & ZoomAutomatically creates certain leads hot leads - notifies you of this

The UI is a bit clunkyCan be a bit difficult to make the outlook integration work sometimes

Demand Generation

We lost key functionality and our support ticket was seemingly abandoned after being passed around a few months.

For team members coming from pure CRM usage it can be a bit of a learning curve but once they get the hang of it they love how much more they can get done.

What I dont like is the dialer I think is really basic, but it does not interfere with my performance.

Sales Executive

It's great that we can set appointments with potential clients through email and install appointments within our calendar and the client's calendar directly.

Salesloft meant that new team members could know exactly what was expected as outreach for certain prospects.

can't send 1000 at a time anymore, have to send 500 each

days before if you want to cancel and you need to speak to a "Sales" agent to cancel.

Additionally, the notifications might be delayed, which doesn't contribute positively.

Calling features are poor - need to be able to call through salesloft with it accurately importing the call into salesforce and Chorus.

Overall I have not been satisfied with our experience using SalesLoft because of the lacking support for business to consumers.

SalesLoft completely fails when it comes to interacting with business to consumers.

Lead Generation Specialist

We use it for a few years as a Sales Engagement platform besides Salesforce but sometimes it doesn't work well when we change something in our data.

The tool itself is great and extremely functional, but the customer support from salelsoft is top tier.

Thanks to Salesloft, we are able to automate all aspects of new client searches, in particular via emails.

Salesloft Connect extension allows for easy access to CRM and helps organize outreach to prospects.

Gong.io vs SalesLoft Comparison (2026)

Gong.io

SalesLoft

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives