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Groove vs JustCall Comparison (2026)

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Groove

JustCall

Overview

Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle.

Cloud-based AI communication platform for sales and support teams, combining voice, SMS, WhatsApp, and email with automated dialers.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

146

106

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.1

225

109

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

Pros

“It may be because they're a small team but it can take weeks for them to solve a minor issue.”

Haruki T.

Sr. ADR

“The detailed statistics which it produces showing our timelines we spend on meeting.”

Santhosh B.

Global data associate

“I used it for email and calendar tracking, where Groove captured all the relevant emails, and meetings and logged the analysis in Salesforce for further use.”

Mansi M.

Software Engineer

Pros

“Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests.”

Zachary P.

Associate Director

“I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons.”

John k.

Chief Technology Officer

“the application had a lot of features that are similar to competitors in their industry, These features worked for the most part”

Ross P.

owner

Cons

“Additionally, for small teams or individual users on a tight budget, the software's pricing options could be prohibitive. Despite Groove's extensive project management functionality, some complex customization possibilities could be missing compared to more specialist project management solutions.”

Angelica B.

University Intern

“The team has also highlighted that the Groove dialer can be glitchy and is not the most efficient.”

Bobby P.

Director, Sales Operations

“Formatting can be a tad difficult and learning how to use the platform wasn't as easy I thought it would be.”

Miranda J.

Customer Enablement Manager

Cons

“The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use.”

Zachary P.

Associate Director

“Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service.”