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Five9 vs Groove Comparison (2026)
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Good recommendations?
Overview
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
4.7
146
5
4
3
2
1
106
35
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Pros
Haruki T.
Sr. ADR
Santhosh B.
Global data associate
Mansi M.
Software Engineer
Cons
Nicholas W.
Operations Manager
Nicholas W.
Operations Manager
Victor H.
WFM Manager
Cons
Angelica B.
University Intern
Bobby P.
Director, Sales Operations
Miranda J.
Customer Enablement Manager
- Vendor responds to reviews
- Last review22 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features128
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- Field Sales Management
- File Transfer
- For Call Centers
- For Insurance Industry
- For Sales Teams/Organizations
- For iPad Devices
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Pipeline Management
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Sales Activity Management
- Sales Automation
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Recording
- Scheduling
- Screen Recording
- Search/Filter
- Self Service Portal
- Social Media Integration
- Strategic Planning
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features73
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- Field Sales Management
- File Transfer
- For Call Centers
- For Insurance Industry
- For Sales Teams/Organizations
- For iPad Devices
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Pipeline Management
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Sales Activity Management
- Sales Automation
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Recording
- Scheduling
- Screen Recording
- Search/Filter
- Self Service Portal
- Social Media Integration
- Strategic Planning
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations15
- Dynamics 365
- Freshdesk
- Gmail
- Highspot by Seismic
- LinkedIn for Business
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- Qualified
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Seismic
- Sendoso
- ServiceNow
- SpiceX
- Velocify
- Vidyard
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- Total integrations9
- Dynamics 365
- Freshdesk
- Gmail
- Highspot by Seismic
- LinkedIn for Business
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- Qualified
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Seismic
- Sendoso
- ServiceNow
- SpiceX
- Velocify
- Vidyard
- Zendesk Suite
- Zoho CRM
- Zoom Phone
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