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VHT Callback Logo

Callback services and alternatives to waiting on hold

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VHT Callback - 2026 Pricing, Features, Reviews & Alternatives

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VHT Callback overview

What is VHT Callback?

VHT Cloud is a hosted callback solution for contact centers that provides callers with alternatives to waiting on hold, and the option to receive or schedule a callback. The system helps organizations reduce caller frustration, leading to more positive experiences, and a more favourable view of agents.

The solution aims to reduce abandons by shortening caller hold time and helps improve the average speed of answer (ASA). VHT Cloud calculates the callers' expected wait time, connects with online visitors, and creates meaningful connections with mobile users via SMS. The system is based on patented virtual queuing technology and provides organizations with insightful analytics. VHT Cloud also helps companies improve in areas such as repeat calls, talk time, average handle time, and service levels.

VHT Cloud is scalable to any size business and provides an engaging platform for employees. The software was designed for contact centers within a wide variety of industries including cable, retail, financial, government, technology, healthcare, insurance, utility, and travel.

Key benefits of using VHT Callback

  • VHT Cloud provides organizations with a virtual queuing technology that offers callers alternatives to waiting on hold, eliminating frustration.

  • VHT Cloud calculates and quotes the expected wait time, giving customers the option to receive a callback when their turn arrives.

  • VHT Cloud specializes in large volume callback solutions, reducing abandon rates and increasing average speed of answer (ASA) rates.

  • The platform provides superior flexibility, and works with all channels including web and mobile applications.

  • VHT Cloud provides comprehensive reporting and analytics on key service metrics.
  • Starting price


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    VHT Callback’s user interface

    Ease of use rating:

    VHT Callback reviews

    Overall rating

    5.0

    /5

    3

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    0

    0

    0

    0

    VHT Callback's features

    Features rating:

    API
    Call center management
    Call recording
    Call reporting
    Call tracking
    Callback scheduling
    IVR
    Multi-Channel communication
    Predictive dialer
    Queue management
    Reporting & statistics
    Reporting/Analytics

    VHT Callback alternatives

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    VHT Callback pricing

    Value for money rating:

    Starting from

    Empty state illustration for "No pricing info"

    No pricing info

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about VHT Callback price and value

    Value for money rating:

    VHT Callback support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support
    Email/Help Desk

    Training options

    In Person
    Documentation
    Webinars
    Live Online

    VHT Callback FAQs

    Q. What type of pricing plans does VHT Callback offer?

    VHT Callback has the following pricing plans:
    Pricing model: One Time License

    These products have better value for money


    Q. Who are the typical users of VHT Callback?

    VHT Callback has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does VHT Callback support?

    VHT Callback supports the following languages:
    English


    Q. Does VHT Callback offer an API?

    No, VHT Callback does not have an API available.


    Q. What level of support does VHT Callback offer?

    VHT Callback offers the following support options:
    24/7 (Live rep), Phone Support, Email/Help Desk

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