This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

VHT Callback

Callback services and alternatives to waiting on hold

see alternatives

VHT Callback Pricing, Features, Reviews and Alternatives

VHT Callback product overview

What is VHT Callback?

VHT Cloud is a hosted callback solution for contact centers that provides callers with alternatives to waiting on hold, and the option to receive or schedule a callback. The system helps organizations reduce caller frustration, leading to more positive experiences, and a more favourable view of agents.

Key benefits of using VHT Callback

  • VHT Cloud provides organizations with a virtual queuing technology that offers callers alternatives to waiting on hold, eliminating frustration.

  • VHT Cloud calculates and quotes the expected wait time, giving customers the option to receive a callback when their turn arrives.

  • VHT Cloud specializes in large volume callback solutions, reducing abandon rates and increasing average speed of answer (ASA) rates.

  • The platform provides superior flexibility, and works with all channels including web and mobile applications.

  • VHT Cloud provides comprehensive reporting and analytics on key service metrics.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support
    Email/Help Desk

    Training options

    In Person
    Documentation
    Webinars
    Live Online

    VHT Callback pricing information

    Value for money

    5.0

    /5

    3

    Starting from

    No info

    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    VHT Callback features

    Functionality

    5.0

    /5

    3
    Total Features16 2 categories

    Most valued features by users

    API
    Reporting/Analytics
    Reporting & Statistics
    Call Reporting
    Mobile Access
    Call Center Management
    Purchasing & Receiving
    Predictive Dialer

    Functionality contenders

    VHT Callback users reviews

    Overall rating

    5.0

    /5

    3

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    0

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Product!

    Reviewed 5 years ago

    The Virtual Hold team has always been extremely responsive to us when we have had questions or concerns about the product. Their technical support staff is one of the best teams that I have worked with. They have always gone above and beyond of what I expected. The Virtual Hold product has really helps us give our customers a great customer experience.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Virtual Hold Product Exceptional

    Reviewed 5 years ago

    Very stable product, very rarely if ever have issues. Support is outstanding. Sales and support staff are always very responsive to questions.

    Pros

    Very stable, rarely if ever have problems. Runs for weeks/months without requiring any attention.

    Cons

    none

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    hit me back , let's talk

    Reviewed 5 years ago

    This is one very good tool for delivering great customer service. Makes your customer service more efficient by not using resources when not needed.

    Pros

    Works great

    Cons

    No cons were added to this review

    VHT Callback FAQs and common questions

    VHT Callback has the following pricing plans:
    Pricing model: One Time License


    VHT Callback has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    VHT Callback supports the following languages:
    English


    No, VHT Callback does not have an API available.


    VHT Callback offers the following support options:
    24/7 (Live rep), Phone Support, Email/Help Desk

    Related categories