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Top Rated Contact Management Software with CRM in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

CRM centralizes customer data, tracks interactions, automates tasks, and facilitates communication. It helps manage relationships, improve customer service, and streamline sales and marketing efforts, ultimately leading to business growth. Our reviewers in contact management software rated this feature as highly important.

6 Best Contact Management Software with CRM

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
ActiveCampaign logo
4.6
(2.5K)
15
flat rate/per month
Pipedrive logo
4.5
(3K)
19
per user/per month
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month

See other top Contact Management products with crm

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Contact Management software category. They also needed to have sufficient reviews about crm, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for crm, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(252)
3-4(3,152)
5(3,560)
Key Features
Contact Database4.4
Search/Filter4.4

User insights about the crm feature

Users find Zoho CRM to be highly user-friendly, affordable, and effective for managing customer data and interactions. They appreciate its comprehensive features, ease of customization, and integration with other tools like Slack, Zoom, and Mailchimp. Reviewers also highlight its ability to streamline sales, marketing, and customer support processes, though some note occasional issues with duplicate leads.
Verified reviewer profile picture

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“The impact of CRM on Zoho CRM is that it provides the framework and functionality for businesses to effectively manage customer interactions, track leads, automate processes, and ultimately enhance customer relationships. ”
MM

MD M.

Manager

“CRM is the foundation of Zoho CRM, and it plays a central role in fostering customer-centric practices, streamlining operations, and driving business growth. It helps businesses not only acquire new customers but also retain existing ones by delivering exceptional customer experiences throughout their journey with the company.”
Verified reviewer profile picture

Mohammed M.

Assistant manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,964 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
HubSpot CRM logo
Reviews Sentiment
 
 
 
1-2(85)
3-4(1,629)
5(2,737)
Key Features
Contact Database4.5
Search/Filter4.3

User insights about the crm feature

Reviewers appreciate HubSpot CRM for its user-friendly interface, ease of use, and comprehensive capabilities for managing customer relationships. They highlight its effectiveness in tracking leads, managing contacts, and integrating with other tools. Users also value its customization options, automation features, and the ability to centralize customer data. However, some mention occasional bugs and issues with duplicate contacts.
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“I appreciate how HubSpot CRM offers a comprehensive yet user-friendly platform for managing contacts, leads, deals, and tasks, empowering businesses to build stronger customer relationships and drive growth.”
Verified reviewer profile picture

Varshitha D.

Sales development representative

“CRM is important in HubSpot CRM because it centralizes customer data, facilitates customer engagement, aligns sales and marketing efforts, manages leads, and provides reporting and analytics capabilities, all of which are essential for building and m”
we

wissal e.

freelancer

Starting price
20per user /
per month
Pros and Cons based on 4,451 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
ActiveCampaign logo
Reviews Sentiment
 
 
 
1-2(62)
3-4(795)
5(1,703)
Key Features
Contact Database4.4
Search/Filter4.3

User insights about the crm feature

Users find ActiveCampaign's CRM capabilities valuable for managing customer interactions and sales pipelines. They appreciate its integration with email marketing, automation features, and ease of tracking customer data. Reviewers note that while it is effective, it can be complex for beginners and may not be as versatile as other dedicated CRM tools like HubSpot.
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“Using ActiveCampaign as a CRM system actually works really well. It is easy to get a good and quick overview of how your customers integrate with the emails you send out to them. The good thing about using Active Campaign as a CRM is that you don't need an integration with a third party system.”
VM

Victor M.

COO

“Works well as a sales CRM as well as customer CRM and integration thereof with email marketing”
Verified reviewer profile picture

Bakul B.

Sales Consultant

Starting price
15flat rate /
per month
Pros and Cons based on 2,560 verified reviews
Verified reviewer profile picture

Effective sales funnel creation

Supports business growth

Robust automation features

Efficient client management

Comprehensive lead management

Frequent performance issues

User experience problems

Limited landing page options

Complex navigation and switching

High costs and complexity

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Contact Database4.4
Search/Filter4.4

User insights about the crm feature

Users report that Pipedrive CRM is intuitive, easy to use, and highly effective for managing sales processes. They appreciate its visual pipeline, automation features, and the ability to keep track of customer interactions. Reviewers find it particularly useful for sales-focused teams, though some mention it may not be the best option for broader account management needs.
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“Pipedrive CRM is a game-changer. Its intuitive interface, automation, and visual pipeline have streamlined my sales process, boosting efficiency and driving results. Highly recommended for business growth.”
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Muhammad A.

Software house

“Pipedrive is a pretty complete CRM tool, but is super sales-oriented. If you have Account Management, Customer Success and Account Executive teams, it's not the best option.”
NB

Nathalia B.

Customer Success

Starting price
19per user /
per month
Pros and Cons based on 3,042 verified reviews
Verified reviewer profile picture

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Salesforce Sales Cloud logo
Reviews Sentiment
 
 
 
1-2(430)
3-4(7,985)
5(10,350)
Key Features
Contact Database4.6
Search/Filter4.4

User insights about the crm feature

Reviewers indicate that Salesforce Sales Cloud is a robust and highly customizable CRM tool. They value its ability to centralize customer data, manage sales pipelines, and automate tasks. Users appreciate its comprehensive features for sales, marketing, and customer support, though some find it less user-friendly and mention the need for better support. Integration with other tools is also praised.
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“CRM offers sales teams to record the information and engagements with the client in a clear form and allows the team to access information with ease whenver needed to follow up or plan the next sales activity.”
MA

Muhammad A.

Engineer

“Salesforce Sales Cloud CRM helps to manage sales, marketing, and customer support, which helps a lot to manage and store any business on a cloud base.”
Verified reviewer profile picture

Saira Y.

Automation

Starting price
25per user /
per month
Pros and Cons based on 18,765 verified reviews
Verified reviewer profile picture

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(127)
3-4(2,644)
5(3,038)
Key Features
Contact Database4.5
Search/Filter4.4

User insights about the crm feature

Reviewers highlight Dynamics 365 CRM for its comprehensive capabilities in managing customer relationships, centralizing data, and enhancing sales, marketing, and service processes. They appreciate its integration with the Microsoft suite, customization options, and automation features. Users find it essential for staying organized and improving customer engagement, though some note it may not be the best compared to other CRMs.

See related user reviews

“The thing I like about CRM in Dynamics 365 is the ability to create custom fields. These allow users to track and report on anything they want, which means they can get the data they need to make smart decisions.”
MH

Muhammad H.

Digital Marketer

“"CRM" in Dynamics 365 enhances customer relationships through centralized data, automation of sales processes, and personalized engagement strategies, improving overall business efficiency.”
IS

Intiaj S.

Owner

Starting price
50per user /
per month
Pros and Cons based on 5,809 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details

Other Top Rated Contact Management Software with CRM in 2026

Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is an affordable, user-friendly CRM built for small businesses and startups. It has everything you need to manage contacts efficiently and take your business to the next level! Store and access all your customers' contact details, communicate with them via multiple channels, and more.

Read more about Bigin by Zoho CRM

Users also considered
InfoFlo logo

InfoFlo

HIPAA compaliant case management software

visit website
Intuitive CRM software with contact, email, sales, invoice, document & task management + QuickBooks, Outlook and a Google Sync. $99 + Free Upgrades

Read more about InfoFlo

Users also considered
Salesforce Sales Cloud logo
Category Leaders

Cloud-based CRM and sales automation software

Salesforce Sales Cloud gives you a 360° view of your contacts, pulling in social activity, campaign and communication history, key contacts & deals, and more.

Read more about Salesforce Sales Cloud

Users also considered
ClickUp logo

Productivity platform for marketing agencies

ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Zoho CRM logo
Category Leaders

Customer relationship management solution

Use Zoho CRM to manage all your contact, lead and account data from a single platform. Record contact details, emails, meeting notes, to-do's, documents & more.

Read more about Zoho CRM

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Manage and organize all your deals, leads & contacts through a single, visual sales pipeline. Use the email integration to attach emails to contacts and deals.

Read more about Pipedrive

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
ActiveCampaign logo

AI-first marketing platform

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp.

Read more about ActiveCampaign

Users also considered
Constant Contact logo

Streamlines marketing to grow loyal audiences

Constant Contact is a digital and email marketing platform that provides tools for creating, sending, and tracking email campaigns. The platform offers customizable email templates, AI writing assistance, and automation features to help businesses reach audience. Additionally, it includes social media marketing capabilities, SMS marketing, and multi-account solutions for organizations managing multiple locations or teams.

Read more about Constant Contact

Users also considered
Nimble logo
Category Leaders

Contact management & social relationship solution

Nimble is a social CRM that combines social media monitoring with relationship management to help you smartly engage with your contacts.

Read more about Nimble

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Less Annoying CRM logo
Category Leaders

For small businesses outgrowing spreadsheets.

A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

Everything you need to manage contacts, clients, proposals, contracts, payments, and more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Google Contacts logo
Category Leaders

Online address book

Google Contacts is an online address book, integrated with Gmail, Calendar, Drive, and other Google products. It can sync your contacts to all your devices. It is a way to store and organize contact information about the people you communicate with.

Read more about Google Contacts

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
eWay-CRM logo

Customer relationship management solution

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing.

It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.

Read more about eWay-CRM

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
monday CRM logo

Customer relationship management solution

monday CRM is the best contact management software to manage and track all of your contacts’ info. Connect your Gmail/Outlook to send/receive emails and keep track of client communication in one place. Get an overview of everything related to a contact in a snapshot so you never miss a beat.

Read more about monday CRM

Users also considered
Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Freshsales logo

Sales management solution

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Read more about Freshsales

Users also considered
Keap logo

An all-in-one CRM, sales and marketing automation solution

Organizes your sales, marketing, and customer info in one place.

Read more about Keap

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 100% FREE contact management and CRM software with 12 million clients worldwide. Cloud, mobile and open source versions available

Read more about Bitrix24

Users also considered
Copper logo

The CRM designed for Google Workspace

Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Read more about Copper

Users also considered

Key features for Contact Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Database: Reviewers value the ability to centralize, organize, and categorize contact information, enabling efficient tracking and interaction management across teams. 95% of reviewers rated this feature as important or highly important.
  • Search/Filter: Reviewers appreciate the advanced search and filter options that allow for highly specific and granular searches, enhancing efficiency and data retrieval. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Users emphasize the importance of tracking and nurturing leads, categorizing them based on criteria, and streamlining the sales process for better conversion rates. 89% of reviewers rated this feature as important or highly important.
  • Sales Pipeline Management: Reviewers value visual and customizable sales pipelines for tracking deal stages, forecasting revenue, and enhancing the sales process. 88% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users find the ability to import and export data crucial for data migration, backup, and integration with other systems, making information management more efficient. 88% of reviewers rated this feature as important or highly important.