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BeyondTrust Remote Support vs Admin By Request Comparison (2026)
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Good recommendations?
BeyondTrust Remote Support
5
1.3K
4
538
3
116
2
17
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Admin By Request
5
61
4
7
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.
Endpoint privilege management with just-in-time admin elevation, full auditing, and secure remote access for Windows, macOS, and Linux. Anti-malware file scanning, SSO and MFA enforcement, ML and AI automation, temporary local admin accounts, and a full inventory and detailed auditlog.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
2K
5
4
3
2
1
1.3K
538
116
17
2
- Value for money
- Ease of use
- Features
- Customer support
4.9
69
5
4
3
2
1
61
7
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Sebastián Q.
Cybersecurity Manager SR
Vince L.
Director Application Development
David N.
IT Operations Manager
Pros
Mason S.
Lead IT Systems Engineer
Dane M.
Head of ICT
Mason S.
Lead IT Systems Engineer
Cons
Sebastián Q.
Cybersecurity Manager SR
Terris B.
Web Support
Subba R.
Manager Operations
Cons
James E.
IT Manager
Michael H.
IT Helpdesk Technician
Kasper O.
IKT-BIM manager
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features39
- API
- Access Control
- Access Controls/Permissions
- Access Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly/Malware Detection
- Anti Virus
- Application Access Control
- Application Management
- Application Security
- Approval Process Control
- Audit Trail
- Auditing
- Authentication
- Automatic User/Device Recognition
- Behavioral Analytics
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Credential Management
- Customizable Branding
- Customizable Reports
- Data Management
- Data Security
- Data Verification
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Email Alerts
- Endpoint Management
- Event Logs
- File Management
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- IT Incident Management
- Incident Management
- Knowledge Base Management
- Least Privilege
- Live Chat
- ML Algorithm Library
- Machine Learning
- Mobile Access
- Mobile Authentication
- Model Training
- Monitoring
- Multi-Channel Communication
- Multi-Factor Authentication
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Password Management
- Patch Management
- Policy Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Remote Access Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Risk Analysis
- Role-Based Permissions
- SSL Security
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Auditing
- Self Service Portal
- Self-Service Access Request
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Threat Intelligence
- Threat Response
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Usage Tracking/Analytics
- User Activity Monitoring
- User Management
- User Provisioning
- User Session Management
- Video Support
- Vulnerability Scanning
- Web Threat Management
- Workflow Automation
- Workflow Management
- Total features101
- API
- Access Control
- Access Controls/Permissions
- Access Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly/Malware Detection
- Anti Virus
- Application Access Control
- Application Management
- Application Security
- Approval Process Control
- Audit Trail
- Auditing
- Authentication
- Automatic User/Device Recognition
- Behavioral Analytics
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Credential Management
- Customizable Branding
- Customizable Reports
- Data Management
- Data Security
- Data Verification
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Email Alerts
- Endpoint Management
- Event Logs
- File Management
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- IT Incident Management
- Incident Management
- Knowledge Base Management
- Least Privilege
- Live Chat
- ML Algorithm Library
- Machine Learning
- Mobile Access
- Mobile Authentication
- Model Training
- Monitoring
- Multi-Channel Communication
- Multi-Factor Authentication
- Multiple Authentication Methods
- Multiple Monitor Access
- Multiple User Accounts
- Password Management
- Patch Management
- Policy Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Remote Access Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Risk Analysis
- Role-Based Permissions
- SSL Security
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Auditing
- Self Service Portal
- Self-Service Access Request
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Threat Intelligence
- Threat Response
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Usage Tracking/Analytics
- User Activity Monitoring
- User Management
- User Provisioning
- User Session Management
- Video Support
- Vulnerability Scanning
- Web Threat Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations11
- Agiloft
- Autotask PSA
- ChangeGear
- Cherwell Service Management
- Freshservice
- Intelligent Service Management
- JIRA Service Management
- Jira
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Okta
- Salesforce Sales Cloud
- Slack
- Splunk Enterprise
- SysAid
- TOPdesk
- Zendesk Suite
- Total integrations8
- Agiloft
- Autotask PSA
- ChangeGear
- Cherwell Service Management
- Freshservice
- Intelligent Service Management
- JIRA Service Management
- Jira
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Power BI
- Microsoft Teams
- Okta
- Salesforce Sales Cloud
- Slack
- Splunk Enterprise
- SysAid
- TOPdesk
- Zendesk Suite
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