SpamTitan Pricing

I love how easy to use SpamTitan is (coming from a Barracuda Appliance) and it just works at a very reasonable price per mailbox.

UI could be slicker, but honestly if it works great it doesn't have to look great.

Lyubomir thank you so much for your kind review - the SpamTitan product team will be delighted. They've been working very hard on the product over the last few years. thanks and continued success, Dryden Dryden Geary, TitanHQ

Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.

It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big...

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-Very easy to set up. Can be done in a few hours. -Support is hands down the BEST to deal with. I make many support calls in a year and hate dealing with most companies but when I have an issue and have to contact TitanHQ I assume my issues will be resolved quickly the first time I contact them because it usually is. -Reporting is fantastic

The interface is a bit clunky it probably could use a GUI refresh There are a few settings like RBLs that would be nice to be able to be set per each domain but are global. There are a few common 3rd party commercial RBL's that are not included but make a noticeable difference. Because SpamTitan is so affordable the added cost is not an issue but it would be nice if Titan HQ could license them directly.

Easy to implement Great support Month to month, no long term commitment Has all the features I needed Good user interfaces, both admin and general user Little user training required

Support is out of Ireland, so there is often a lag in response Billing has been a bit difficult to sort out, 3rd party billing company Mail logs only kept for about 30 or 45 days, I would like 6 months available

1) virtual appliances 2) clusterable 3) support ldap/s 4) user specific CP

a) does not provide reporting of how many mailboxes each domain is using in a given month - being a multitenant system and we with many clients, we lost this ability to have emailed/automated reports of how many mailboxes are active in a given month under each domain. seems easy to code and would provide value b) really don't like how it handles aliases, treating them as unique 'accounts' c) still...

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Spamtitan is easy to use and configure if you have ever dealt with setting up any spam filtering service. It is great in particular for an ISP as it supports individual admins per domain, different authentication by domain and also supports domain groups to be able to group domains together and administer them as a group. It is very flexible in configuration and supports a lot of options. It is also as good as the Barracuda spam filters we have used in the past and is significantly cheaper.

It is not as good as say Google at catching spam. Also, some tweaking needs to be done by contacting support rather than doing it yourself. Support is very responsive though.

Overal the software does a good job in stopping spam messages and there are not too many false positives. It's espicially easy to sign outgoing emails with dkim, also if you have multiple domains on your mailserver.

The software looks a bit outdated, could be more modern. It's possible to authenticate agains an AD server, but I would love it if it would support smtp authentication with local username and password. We have deployed the software on our own hardware. It's logical that it's licensed against a maximum number of users. However, it was crazy expensive if we wanted to add another cluster server, while not serving more users.

SpamTitan provided a lot of the functionality of our previous mail filtering service, while keeping costs competitive. It's very simple and easy to use from an end user perspective, and not terribly hard to set up as an Administrator. There are plenty of options for deployments both small and large. On the back end SpamTitan uses a collection of open source software like Spamassasin and ClamAV, bundled together in a pretty web interface they've designed and provide support for. Compared to rolling your own solution, hiring a Linux admin to manage a mail filtering service, this is much more cost effective.

Support was a little lacking. Their headquarters are in Ireland, so responses take a little longer, and it's a little hard understanding them sometimes, especially over the phone. The audio quality of overseas phone calls is very poor. The foundation SpamTitan is built on Spamassasin is only so good, it doesn't catch spam and viruses like the leading mail providers (Gmail/Google Apps). For that reason, it may require a little more time for administrators to fine tune settings.

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

We opted for an on-site appliance (a Linux server really, a VM in our case, but it's just a web-based console as far as configuration goes). Their cloud version is the same product running on their servers and that would relieve you of the work we put in, as I'll describe, but we wouldn't have it any other way. The on-prem version is what we like the most about this "software." We have another VM...

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Well...it does require us to do some of the lifting and I have discovered there was a lot I didn't know about fighting spam. I turned on one block setting and started blocking emails I didn't want to block, okay...turn that off! We had warned all of our employees that we were switching products and to be on the lookout for spam and/or missing emails. Most reports were false, but in some cases there...

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Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

The following lets it down: 1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better. 2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured...

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Hi Conor, Thanks for your kind review and your very helpful feedback on SpamTitan. It has been fed back into the product team. Their feedback is as follows: 1.This is true that SpamTitan sends one report per day, however all end users can request on-demand reports as many times per day as they wish, simply by clicking the On Demand Link at the bottom of the report. 2. All mail that connect...

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Price is extremely reasonable for the service they provide. The competition has slightly more features but they offer them at 3 - 5 times the cost per user, which is in no way justifiable for the benefit (if any). Very easy to setup and offers great flexibility in how emails are filtered for different users.

One feature that is currently missing that our previous spam filter solution had was the ability to whitelist and blacklist email address and domains directly from the mail history report.

The configuration of SpamTitan is very easy and allows for quick deployment.

The user portal for accessing user settings and filtering is quite dated and could use a facelift.

Setup was fairly easy and the techs took their time to help us understand the install process.

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

SpamTitan has a high level of consistency when it comes to preventing spam and malicious communications from reaching my primary inbox. Setting up the specific keyword that I want to be used in the blacklist keyword and the whitelist keyword is quite easy. After setting it up, the procedure is streamlined, and I would not have to keep track of it because it would send me a weekly report.

There have been times that a legitimate email has been blocked and no message has been received to inform me about this practice, resulting in the email remaining in the junk inbox until I manually search and whitelist it. For the first time, adding a domain to the app can be daunting, and I had to seek assistance.

It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.

The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.

Thank you kindly for your review. I'm delighted you found SpamTitan support staff helpful, I'll pass on the message. When you have time don't forget to look at our web security layer, WebTitan, and our email archiving solution, ArcTitan. Thanks again for taking the time to give us a good review. It's hugely appreciated Kind regards, Dryden Dryden Geary, Marketing Director, TitanHQ

In our company we have been using Spamtitan for more than 6 years to deliver mail service to our clients. The default configuration can be somewhat permissive, but is extremely flexible so it can be easily optimized. On the other hand, it allows you to send a summary of spam to end users, who can review filtered emails daily without directly exposing them to malware or viruses

The cloud version of the service works well but has several configuration limitations that must be maintained by default, so I highly recommend the on-premise version

I've had the opportunity to trial many different spam blocking services and I always go back to SpamTitan. Their locally hosted virtual appliance or their cloud service are both amazing and block spam effectively. I really like the ability to send quarantine reports on demand and manage your settings in the user portal.

I would like the ability for some more reports.

It's cheap, except the thousands of dollars you spend upfront, price per user is relatively low. It works decently, but as spam becomes more sophisticated it is less and less efficient every month.

Stupendously lacking in features. The UI is old and outdated. Software development releases almost NEVER come out. We might have had 1 last year. Your supposed to have regular security updates every three months. We are lucky if we get one a year. To get the lastest base of FreeBSD, I have to rebuild the appliance from scratch! I run pfSense and FreeNAS, both on FreeBSD. When they update, the upgrade the entire OS. You need developers.

- The application is stable and requires little maintenance. - Support is responsive and knowledgeable - Cost is a good value and pricing structure allows for use with multiple domains to maximize licensing. - New email addresses are automatically learned to ease administration and automate licensing needs. - Good reporting - User self maintenance works well.

- Not really an issue for me, but there is no mobile admin client. - Web interface seems dated, which is not a concern of mine, but it could turn off some admins.

They take a multi-tier approach to filtering email that keeps unwanted emails out.

They provide many ways for users to manage their quarantine, allow lists, and blocklists but it could benefit from a more robust outlook plugin that makes it even simpler.

Spam filtering and reporting work as they should. Customer support is great.

Encryption and Archiving could be easier to deploy and manage.

I like the value for money. The VM appliance doesn't consume much resources. Spam tagging is good, managing the interface is straightforward and works. The appliance is very very stable. It never crashed in the last 8 years. Updating is straightforward, questions sent to support are answered fast.

Managing and changing multiple domains could be a bit better. Changing several domains takes a bit of time. Export Import of a central config file would be a good option. When a new kind of spamming hits the market, Spamtitan does take a couple of days to react to that.