SpamTitan Reviews

SpamTitan has a high level of consistency when it comes to preventing spam and malicious communications from reaching my primary inbox. Setting up the specific keyword that I want to be used in the blacklist keyword and the whitelist keyword is quite easy. After setting it up, the procedure is streamlined, and I would not have to keep track of it because it would send me a weekly report.

There have been times that a legitimate email has been blocked and no message has been received to inform me about this practice, resulting in the email remaining in the junk inbox until I manually search and whitelist it. For the first time, adding a domain to the app can be daunting, and I had to seek assistance.

SpamTitan provided a lot of the functionality of our previous mail filtering service, while keeping costs competitive. It's very simple and easy to use from an end user perspective, and not terribly hard to set up as an Administrator. There are plenty of options for deployments both small and large. On the back end SpamTitan uses a collection of open source software like Spamassasin and ClamAV, bundled together in a pretty web interface they've designed and provide support for. Compared to rolling your own solution, hiring a Linux admin to manage a mail filtering service, this is much more cost effective.

Support was a little lacking. Their headquarters are in Ireland, so responses take a little longer, and it's a little hard understanding them sometimes, especially over the phone. The audio quality of overseas phone calls is very poor. The foundation SpamTitan is built on Spamassasin is only so good, it doesn't catch spam and viruses like the leading mail providers (Gmail/Google Apps). For that reason, it may require a little more time for administrators to fine tune settings.

Cloud based software so nothing to install on site. The dashboard allows you to see what emails have been quarantined, allows white listing of domains. Decent set of basic features. Price point reflects what you get.

The following lets it down: 1. The quarantine reports to the users are once a day, i get a lot of emails from staff saying they haven't received a email from a client and i have to log in to check, a quarantine email once a hour would be much better. 2. Some email which don't even match basic standards get block but not reported, took us a while to realise this as we had a ioT device misconfigured...

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Hi Conor, Thanks for your kind review and your very helpful feedback on SpamTitan. It has been fed back into the product team. Their feedback is as follows: 1.This is true that SpamTitan sends one report per day, however all end users can request on-demand reports as many times per day as they wish, simply by clicking the On Demand Link at the bottom of the report. 2. All mail that connect...

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SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

SpamTitan has advance and extra security layers that protecting my email account get penetrated or get attack from spam email. Ransomware is one of the most feared kind of emails that we really want to avoid, and this software effectively blocking any malicious email that may contain file attachment or link that may harm my computer or phone.

The only point that i dislike is, there are no access to the software from other device except from my computer, as it only operating from stand-alone application for desktop. It will be more flexible if the software has web-browser, so user can access it from anywhere that internet is available.

The product was really easy to setup and is intuitive. It basically does exactly what it is supposed to once setup and we have not experienced any issues with the product other than from our side setting up the various bits of DNS txt correctly :-) As expected it takes a while to learn our email patterns so initially there were some delays with some inbound emails due to Grey-listing as it waited for resends to recognise good email, this was improved by playing with initial grey list settings. Overall we are very happy with the product and we have had no complaints from any users, which is always a plus.

At this point there are no parts of the product that we are unhappy with.

Combating spam and malicious email is the best to be done with SpamTitan. I can add my own whitelist and blacklist for any keyword that i deem likely to be a spam email or advertising email that i don't want to receive anymore. I will generate the report every week to monitor how many spam email has been blocked.

It will takes some time for a novice user especially a non-technical user to deploying this software and integrating it with their current email provider. It is not a bad thing, but need a more effort on the user side to study more how this software operating and the structure the system.

The software are easy to use and efficient

There is a long time between the updates in the software, this is both good and bad.

Combating spam and malware attack on my email is the biggest feature that SpamTitan has help me with. The email monitoring really work well and will block and notify me if any of the emails show strange behavior or comes from entrusted source.

SpamTitan is quite hard to learn all the feature and tools that comes with it. Some of the notification alert is too strange and i need to constantly referring back to the manual to know the description of the alert.

Easy to deploy, easy to use, lots of customizations options if you need them, support is fast and effective, pricing is clear no hidden fees

Pricing, there's a lot of cheaper option out there, but at some point you get what you pay for

The ease of setup, the integration of Bitdefender sandbox, the punctuality of the spamfilter - after training -, the user quarantine, price tag, fast and quality(!) support. The quality of the checks and inclusion of bitdefender is a big extra. And I have to mention the support again: once we ran into a problem updating the software at a customer the speed of response and willing to help and solve the issue for us analyzing the system, etc was great ( The problem caused by our fault as we gave too few resources to the VM because we waited for more RAM to the virtual hosts and didn't upgrade the settings when we had enough resources again to run all workloads.) Support was willing to recover the system to be fully functional with a remote help.

Looking for logs about a specific message could be easier. While it's great and usable for an experienced admin this is a bit tedious for Level 1 support guys. However, there's a detailed description/howto page which covers all the details (https://helpdesk.spamtitan.com/support/solutions/articles/175885-using-history). I just mean that could be easier to follow a message and look for all occurrences in the logs.

We opted for an on-site appliance (a Linux server really, a VM in our case, but it's just a web-based console as far as configuration goes). Their cloud version is the same product running on their servers and that would relieve you of the work we put in, as I'll describe, but we wouldn't have it any other way. The on-prem version is what we like the most about this "software." We have another VM...

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Well...it does require us to do some of the lifting and I have discovered there was a lot I didn't know about fighting spam. I turned on one block setting and started blocking emails I didn't want to block, okay...turn that off! We had warned all of our employees that we were switching products and to be on the lookout for spam and/or missing emails. Most reports were false, but in some cases there...

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Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.

It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big...

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The software was great in terms of user interface and usage.

The daily report of spam or something with held was to long of a delay. What killed this software for me is when our founder had a false positive email he waiting for (plane ticket) and he didnt get it till next day causing him to buy another ticket at the terminal. Our sales reps would get their reports of potential clients that had their emails blocked by the system the next day which was also very bad for us.

It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done. I've been using spam titan for almost a year and in that time we have blocked...

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The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice. Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF. Other than that no issues!

It's hosted offsite, but gives me the ability to modify and tweak anything I want. Customer Service is easy to reach and always helpful. Does a good job with filtering, we rarely have to white list and don't get much spam at all. The best part is that I can forget about it.

Not a huge con, but I wish there was more notifications around maintenance, slow-downs, outages etc. We've been with this service for years and wouldn't still have it if it caused disruptions, but there were a few hiccups I needed to call it to find out about. That may well be something that is available too, I just am not aware, nor is it a big enough issue for me to waste time looking into.

-Very easy to set up. Can be done in a few hours. -Support is hands down the BEST to deal with. I make many support calls in a year and hate dealing with most companies but when I have an issue and have to contact TitanHQ I assume my issues will be resolved quickly the first time I contact them because it usually is. -Reporting is fantastic

The interface is a bit clunky it probably could use a GUI refresh There are a few settings like RBLs that would be nice to be able to be set per each domain but are global. There are a few common 3rd party commercial RBL's that are not included but make a noticeable difference. Because SpamTitan is so affordable the added cost is not an issue but it would be nice if Titan HQ could license them directly.

It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.

The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.

Thank you kindly for your review. I'm delighted you found SpamTitan support staff helpful, I'll pass on the message. When you have time don't forget to look at our web security layer, WebTitan, and our email archiving solution, ArcTitan. Thanks again for taking the time to give us a good review. It's hugely appreciated Kind regards, Dryden Dryden Geary, Marketing Director, TitanHQ

SpamTitan has been incredibly effective in protecting and safeguarding my work email from spam and spoofed email. It has helped me avoid being flooded with unsolicited emails in my inbox. Some of the emails are blocked due to false-positive alert, but I can allow it again by whitelisted the email domain. It has served me well and provided a very well good level of security.

One of the things I don't like is how inconsistent the notifications are. It will occasionally alert me of a list of blocked emails, and other times the message will not appear at all. Customer service is sluggish to respond to tickets, and some have gone weeks without a response. Apart from that, everything is wonderful.

After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all.

If you change a filter in the web interface to return too many records, the site will sometimes hang. I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that.

There are several advantages of using this software. Apart from being an anti-spam filtering solution, it also serves as a temporary archiving service when you need to take your mail servers down for maintenance. You will never lose an e-mail. Great tool to have if planning an e-mail migration to a cloud provider. No more appliances and almost zero configuration apart from relocating your MX records. Highly recommended.

The customer support is not that great. It always appears that you are dealing with the same person over a chat or report ticketing system. I am not so sure how many engineers are working in support but I always seem to work with the same person. It is really hard to get a remote session with an engineer, most of the time you only receive ticket replies with instructions to be followed and it feels like trial and error. Nevertheless, the software works perfectly so you rarely need to use support. It is for extremely irregular situations that you would contact support.

In our company we have been using Spamtitan for more than 6 years to deliver mail service to our clients. The default configuration can be somewhat permissive, but is extremely flexible so it can be easily optimized. On the other hand, it allows you to send a summary of spam to end users, who can review filtered emails daily without directly exposing them to malware or viruses

The cloud version of the service works well but has several configuration limitations that must be maintained by default, so I highly recommend the on-premise version

1) virtual appliances 2) clusterable 3) support ldap/s 4) user specific CP

a) does not provide reporting of how many mailboxes each domain is using in a given month - being a multitenant system and we with many clients, we lost this ability to have emailed/automated reports of how many mailboxes are active in a given month under each domain. seems easy to code and would provide value b) really don't like how it handles aliases, treating them as unique 'accounts' c) still...

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Protecting and securing my email account from spam and spoof email has very effective using SpamTitan. It has really avoiding my inbox bombarded from uninvited email. The quarantine report and the whitelist let me to unblock the incoming email if its were falsely unblock. It has serve me well and keep a peace mind from all the spam email.

One of the least thing that i like is the notification is not consistent at all. Sometimes it will notify me for a list of email that are block, and sometimes the notification won't even shown. The customer support is slow in replying ticket, and has been ignored for weeks without any response. Other than that, everything else is great.

- The application is stable and requires little maintenance. - Support is responsive and knowledgeable - Cost is a good value and pricing structure allows for use with multiple domains to maximize licensing. - New email addresses are automatically learned to ease administration and automate licensing needs. - Good reporting - User self maintenance works well.

- Not really an issue for me, but there is no mobile admin client. - Web interface seems dated, which is not a concern of mine, but it could turn off some admins.