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Unitrends MSP Logo

Backup and Disaster Recovery for MSPs

Table of Contents

Unitrends MSP - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Unitrends MSP overview

What is Unitrends MSP?

Unitrends MSP is an appliance based long-term data archiving, and disaster recovery solution for use with both physical and virtual environments. Users can select either the Forever cloud or the No Limits cloud for their data storage, each with different benefits. Storage in the Forever cloud can be purchased in 500GB increments to store as much or as little data as required, and is designed to retain data long-term for meeting compliance or regulatory conditions. 7 daily, 4 weekly, and 12 monthly data backups are stored by default, plus an unlimited number of annual backups, which can be stored indefinitely. The No Limits cloud dynamically scales its storage based on the capacity of users’ on-premise solutions, and automatically copies all backup data stored on-premise.

Unitrends MSP is HIPAA compliant, and stores data in SSAE-16 certified data centers, located in the United States, Australia, Germany, Canada, and the United Kingdom. All data is encrypted with AES-256 encryption during transfer and storage. Unitrends also offers a Disaster Recovery add-on to its Cloud Backup plans, with up to 5 disaster recovery VMs included in subscriptions, offering users a cloud environment to continue operations should a primary site failure occur.

Key benefits of using Unitrends MSP

Built-in data reduction optimizes backup performance over low bandwidths, plus compression, source-side de-duplication, and local caching means as little data as possible is sent to the backup target.

Choice of two clouds - the Forever cloud offers storage purchased in 500GB increments, with a default retention policy of 7 daily, 4 weekly, 12 monthly, and all annual backups, whereas the No Limits cloud backs up all data stored in on-premise backups, and scales to the capacity of on-premise storage.

Disaster Recovery Service add-on (DRaaS) is an “always on” standby disaster recovery system designed to deliver continued operations during primary site failure.

Unitrends Cloud Backup is HIPAA compliant, with AES-256 encryption of all data during transfer and in storage, and data is stored in SSAE-16 certified data centers.

Starting price

2 /
per month

Alternatives

with better value for money

Unitrends MSP’s user interface

Ease of use rating:

Unitrends MSP reviews

Overall rating

4.3

/5

13

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.09/10
Rating distribution

5

4

3

2

1

6

6

0

1

0

Pros
“It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service.”
Verified reviewer profile picture

Mike A.

IT Manager

“Love how simple it is to setup and configure a new back up and how nicely it integrates with VSA.”
EO

Eddie O.

IT Consultant 2

“Unitrends MSP is the best bang for the buck we have found with the features close to Datto BCDR at more than half the price.”
MS

Michael S.

IT Operations Manager

Cons
“I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.”
Verified reviewer profile picture

Mike A.

IT Manager

“I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales.”
Verified reviewer profile picture

Mike A.

IT Manager

“There are constantly issues with random components that need a redeploy to fix because they don't know how to fix their core. The UI is a buggy mess sometimes and things just don't work right in it.”
CC

Cj C.

Consultant

Who uses Unitrends MSP?

Based on 13 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Automotive
Construction
Government Administration
Others

Use cases

Managed Service Providers (MSP)
Backup
Disaster Recovery

Unitrends MSP's key features

Most critical features, based on insights from Unitrends MSP users:

Backup and recovery
Automatic backup

All Unitrends MSP features

Features rating:

Activity dashboard
Alerts/Escalation
Archiving & retention
Backup log
Backup scheduling
Cloud backup
Compression
Continuous backup
Disaster recovery
Duplicate detection
Encryption
HIPAA compliant
Incremental backup
Local Server Options
Remote Server Options
Reporting & statistics
Scheduled/Automated reports
Secure data storage
SSL security
Status tracking
VM backup
Web access/restoration

Unitrends MSP alternatives

Unitrends MSP logo

Starting from

2

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Acronis Cyber Backup logo
visit website

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Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Comet Backup logo
visit website

Starting from

19

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Microsoft 365 Backup logo
visit website

Starting from

1.50

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Unitrends MSP pricing

Value for money rating:

Starting from

2

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Unitrends MSP price and value

Value for money rating:

To see what individual users think of Unitrends MSP's price and value, check out the review snippets below.

“It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service.”
Verified reviewer profile picture

Mike A.

IT Manager

“Love how simple it is to setup and configure a new back up and how nicely it integrates with VSA.”
EO

Eddie O.

IT Consultant 2

Unitrends MSP integrations (3)

Integrations rated by users

We looked at 13 user reviews to identify which products are mentioned as Unitrends MSP integrations and how users feel about them.

Kaseya VSA logo
Kaseya VSA

Integration rating: 5.0 (1)

Other top integrations

Unitrends MSP support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Videos
Webinars

Unitrends MSP FAQs

Q. What type of pricing plans does Unitrends MSP offer?

Unitrends MSP has the following pricing plans:
Starting from: $2.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Unitrends MSP?

Unitrends MSP has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Unitrends MSP support?

Unitrends MSP supports the following languages:
English


Q. Does Unitrends MSP offer an API?

No, Unitrends MSP does not have an API available.


Q. What level of support does Unitrends MSP offer?

Unitrends MSP offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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