I've watched many fleets struggle with ELD implementation. EROAD was smooth and easy. I can teach a driver the ELD functionality in 5-10 minutes.
Pros
I will keep this short and simple. EROAD is by far the best ELD/Tax/GPS fleet management solution out there. I trialed the top 12 providers over a period of 6 months. Not a single product was nearly as simple, efficient, and reliable as EROADs.
Save yourself the headache. Go EROAD.
Cons
There is nothing I dislike about EROAD's product or EROAD's team.
Thanks for the awesome review, Adam. It made our day! - Your EROAD Team
Rating breakdown
Likelihood to recommend: 10/10
Pros
- stand alone unit not a phone app
- easy to use---good quality---great user manuals
- very helpful support on the phone or emails however most of the stuff I have contacted them on was not
able to be explained or was not option to fix or modify
-----RAN out of space in the "cons" box - so heres a few more--------
- I wish the unit was a little bigger --- with all the typing that has to get input the buttons are kinda tiny
unless you have tiny fingers
- the small screen makes looking at some info kinda tiny- not that big of a deal but larger would be nicer
Cons
- logs my wife and I out anytime truck is off for 10 minutes-- be better for owner operators to be able to
change this setting-( I can see where if it was a big company and some other driver might jump in a
company truck and drive on someone elses logs if they forgot to log out) other company ELD's I have
used in the past didn't do this
- not able to customize anything for owner operator use or to make changes to things
- limited HOS " on duty tabs" - no load check tab-- no safety check tab- no truckwash tab etc... always
have to type all info in-- other companies ELD's have had more "tab" options
- deletes current BOL's every night at midnight gotta reinput all BOL numbers everyday and if you are
running multiple stops and BOL's it is annoying
- my first quarter 01/01/19 - 03/31/19 ODO miles from daily mileage activity reports were not the same as
my Eroads IFTA 1st quarter mileage report -- large difference in miles traveled
- all of the issues listed above were either something no one knew how to fix or have answers for and/or
there is no way to add or remove any HOS tabs that might not apply to what a certain company wants to
have for certain "duty reasons"
----- The "depot is easy to use on my laptop or ipad or iphone
----- I have run over the years with different company ELOGs and this unit is a pretty good unit - I really
like the unit- I just wish it was more customizable to a companies wants or needs and larger
Thanks for your review, Deven. Few ELD suppliers take the security of the driver's data as seriously as EROAD does, so you don't find features like the timed automatic logout. The BoL's dropping at midnight is done purposefully to protect the driver from continuing with one in error (since it can't be undone). Please feel free to call into Support, or continue using the chat feature, for further walk throughs with our Customer Success agents. Your feedback is appreciated. - Your EROAD Team
Rating breakdown
Likelihood to recommend: 5/10
From the initial conversations with my salesperson to the 30-day trial period (Trunk Stock) to their detailed on-boarding schedule and commitment to ensure that we get off to a good start, to the excellent training materials, videos and documentation this has been a wonderful experience and transition to a great telematics company who is organized, great design (and ruggedized), cares about their customers vs. our old company where there product rarely worked, frustrated drivers and never returned calls and gave you the run around. Take heed telematics companies, EROAD got it right and deserves to have a higher market share. Highly recommend- you wont be dissapointed! They even gave me names and numbers of Safety Directors/Cpmpanies already on board and they confirmed for us our decision and had nothing to say but great things, which proved out to be true!
Pros
1. Elog- So easy to train drivers, very simplistic, logical and easy to use interface. My least tech savvy drivers picked it up no problem and rarely have any user issues or questions. I can even train Temp Drivers in under 5 minutes and they grasp it and execute per the Eroad instructions (which are great!)
2. Admin -Depot: This tool is so valuable for Safety and Dispatch. Both Elog and Depot software are very well designed and you can tell it was thoroughly tested. Both are always on and no down time. The standard reports are great and I use them for IFTA taxes, supplying dispatch with HOS statistics and to ownership for various trends and driver analysis. The map is great and we use it also with Google to provide real time estimates for time to a delivery location with customers. The detailed activity report is also great for looking at routes, stops and other metrics
Cons
No major complaints. I am working with my designated EROAD tech rep when I come across a report that would be of use (i.e. warnings when drivers are approaching an HOS violation) or a value that i would like in some reports (i.e. ability to do a certain date range vs. daily, weekly, monthly or quarterly). Eroad always responds to my emails, phone calls and takes my suggestions seriously and even reports back to me what there future plans are and where my request was sent to and it's status. Well done! Great company producing great products and software! Blows away our last telematics company that we had!
Thanks for your terrific review, Keith! It made our day to know we got it right. We count ourselves lucky to provide great service to awesome customers like you. - Your EROAD Team
Rating breakdown
Likelihood to recommend: 10/10
The EROAD ELD is a great tool for driver efficiency, DOT compliance and they have a top notch support team for driver training, ELD issues and management support. The EROAD system is a very reliable system.
Pros
1. The Depot
a. Activity Vehicles Tab
i. Vehicles: provides an excellent map display of the vehicle groups with several map options of map, satellite, terrain, traffic/road condition and address search. Ignition on or off.
ii. Truck info box: the zoom in goes down close to the immediate area of the vehicle. Today’s journey shows the route of the vehicle from start to end or present location with stops. Send a message to the vehicle. Link the location to google maps.
iii. Truck details: Vehicle snap shot information with links to edit vehicle details and vehicle groups. Displays the vehicle Ehubo communication status.
iv. Truck activity: shows idle, turning engine off driver log in and log out.
v. Messages: View messages, send a new message or broadcast a message to all vehicles
vi. Daily Activity: shows vehicle and driver time line alongside the vehicle map locations with numerous export and print functions.
vii. Event log is great for detailed vehicle status three to four times a minute for location , turning, speed, gps and cell quality. This is great for providing data for motorist complaints or disputes.
b. Activity Drivers Tab
i. Duty status: time driving, on duty, off duty with the date and time. 14 hour column, drive column and 70 hour column for driver log status.
ii. Link to edit driver
iii. Link to view driver logs.
iv. Easy to read driver log details and grid with export function.
Cons
No dash cam option, however EROAD is working to add this option soon.
Keith, thank you so much for taking the time to leave this review. We really appreciate you being an EROAD customer and helping to share the word about us. - Your EROAD Team
Rating breakdown
Likelihood to recommend: 10/10
Overall experience was great. I really enjoyed working with the sales team, and Soona their consultant.
Pros
As an experienced business systems analyst I put several ELD products under the microscope to not only address our compliance needs but also business challenges. The ELD mandate was a nightmare for our company because we are not truckers. We drill water wells and operate 24/7. Their consultation and Customer Service was top notch. In a sea of fly-by-night companies attempting to capitalize on this new government regulation, E-Road stands out because of their many years of experience with fleet tracking in management software.
Cons
Needs a non-regulated driving mode added
We're happy our fleet management solution helped you meet your business objectives and banished the HOS compliance nightmares. We enjoy working with you, too, Nicklos! - Your EROAD Team
Rating breakdown
Likelihood to recommend: 10/10
Contact EROAD for pricing information.