EROAD Pricing, Features, Reviews & Comparison of Alternatives

Pros
As an experienced business systems analyst I put several ELD products under the microscope to not only address our compliance needs but also business challenges. The ELD mandate was a nightmare for our company because we are not truckers. We drill water wells and operate 24/7. Their consultation and Customer Service was top notch. In a sea of fly-by-night companies attempting to capitalize on this new government regulation, E-Road stands out because of their many years of experience with fleet tracking in management software.

Cons
Needs a non-regulated driving mode added

Rating breakdown

Likelihood to recommend: 10/10

Pros
I in house Demo’ed 13 companies when going on our search for a new ELD system. From the largest companies to the earliest start ups. Everyone got a fair shake. I used each companies software and telemetry systems and began a 3 month research project. Long story short it literally only came down to Eroads. The user interface was simplistic with the most applicability. The software was beyond anything any other company provided. Turning my IFTA nightmare into an IFTA dream now a days. The self generated reports have moved our company leaps and bounds with versatile fuel management reporti Nd, geofencing, Driver Safety, etc and that’s only three of the over 20 reports available. They even custom designed a software package for our light duty trucks and assets like skid steers and heavy equipment trailers and generators. I’ve met personally with their Director of Compliance, Soona Lee. Software designers from New Zealand. Sales associates. Customer Success representatives. They go all out even for the smaller accounts. As I said before..... they are unparalleled.

Cons
The only thing I could possible say I like the least is that a lot of the reporting factors are in 24 hour clocks versus the standard 12 hour clock we are used to. Lol. Very simple to overcome however.

Rating breakdown

Likelihood to recommend: 10/10

Pros
when we first chose EROAD, they were great! very supportive in getting things up and running. training videos and phone support were very helpful and my questions were always answered. the devices for the large trucks plug straight into the ECM which is super nice. however it wasn't explicitly stated that smaller trucks like f350 or dodge 5500 required a 3wire hardwire... im not an electrician, and there was no training video offered for customers to self install.

Cons
the worst part, 1.5 years into the service, the customer service has plummeted. I have a sales guy, a Bluetooth tech guy, a depo admin training guy, and a "customer success manager" which is useless, because all he does is "forward to the proper channels" - I could have saved an email and emailed the department or person I needed directly... but they want it to go through him first - complete waste of time. next, our devices have been failing left and right. weve had numerous problems with the OBDII Bluetooth connection devices in the smaller trucks.... now all of a sudden a lot of our other larger vehicles are not catching a signal or updating appropriately. trying to get any of this resolved is an act of congress

Rating breakdown

Likelihood to recommend: 6/10

Pros
We had another software product prior to EROAD. In comparison, EROAD is much easier for the user to understand. Because the user can easily understand the functionality the problems in the back office went away. This alone was a huge boost to our operation and an overall cost savings.

Cons
Our business uses 3/4 ton pickup trucks. These vehicles are only part time commercial motor vehicles. The ability to quickly put the vehicle in a non-regulated status is desired. EROAD is working on this feature, once on-line it will be a big improvement for our operation.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I will keep this short and simple. EROAD is by far the best ELD/Tax/GPS fleet management solution out there. I trialed the top 12 providers over a period of 6 months. Not a single product was nearly as simple, efficient, and reliable as EROADs. Save yourself the headache. Go EROAD.

Cons
There is nothing I dislike about EROAD's product or EROAD's team.

Rating breakdown

Likelihood to recommend: 10/10