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Service Hub CRM Logo

Customer relationship management & claims processing system

Table of Contents

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Service Hub CRM - 2026 Pricing, Features, Reviews & Alternatives

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Service Hub CRM overview

What is Service Hub CRM?

Service Hub CRM is a customer relationship management software designed to help businesses of all sizes streamline claims processing, field service management, and billing operations via a unified platform. It enables employees to schedule appointments, communicate with internal and external stakeholders, and track work orders.

Features of Service Hub CRM include automated alerts, an activity dashboard, forms management, invoicing, analytics, opportunity management, mobile access, geofencing, collaboration, and more. The platform allows managers to track the performance of employees, configure workflows, assign tasks to team members, and generate custom reports in real-time. It lets professionals create and schedule routes, enhance customer satisfaction activities, process payments, and gain insights into various performance metrics.

Service Hub CRM offers an API, which enables users to integrate the system with several third-party platforms, enabling businesses to push and pull data across systems. It also allows organizations to handle email tracking, contractor management, dispatching, route optimization, and field service management operations.

Starting price


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Service Hub CRM’s user interface

Ease of use rating:

Service Hub CRM reviews

Overall rating

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Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

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Service Hub CRM's features

Accounting integration
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
API
Audit management
Automated scheduling
Backorder management
Billing & invoicing
Calendar management
Case management
Cash on delivery
Claims adjuster management
Claims tracking
Client portal
Communication management
Compliance management
Contact database
Contact management
Contract/License management
CRM
Customer database
Customer management
Customer portal
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Data import/export
Delivery tracking
Dispatch management
Document management
Document storage
Drag & drop
Driver eta
Driver management
eCommerce management
EDI
Electronic claims
Electronic signature
Email management
Employee management
File storage
For courier services
For freight operations
For restaurants
Forms management
Fuel management
Geofencing
Geographic maps
Geolocation
GPS
Historical reporting
Interaction tracking
Invoice management
Live driver tracking
Location tracking
Maintenance scheduling
Mileage tracking
Mobile access
Mobile alerts
Mobile signature capture
Monitoring
Multi-Channel management
Multi-Location
Online time clock
Order entry
Order fulfillment
Order management
Order tracking
Payment collection in the field
Payment processing
Performance metrics
Policy management
Progress tracking
Proof of delivery
Purchase order management
QuickBooks integration
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time updates
Reminders
Reporting & statistics
Reporting/Analytics
Returns management
Route history
Route Management
Route optimization
Routing
Scheduling
Service history
Shipping management
SMS messaging
Surveys & feedback
Task management
Task scheduling
Territory management
Third-Party integrations
Transportation management
Work order management
Workflow management

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Service Hub CRM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat

Training options

Live Online
In Person
Webinars
Documentation
Videos

Service Hub CRM FAQs

Q. Who are the typical users of Service Hub CRM?

Service Hub CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Service Hub CRM support?

Service Hub CRM supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Service Hub CRM support mobile devices?

Service Hub CRM supports the following devices:
Android, iPad, iPhone


Q. Does Service Hub CRM offer an API?

Yes, Service Hub CRM has an API available for use.


Q. What level of support does Service Hub CRM offer?

Service Hub CRM offers the following support options:
Email/Help Desk, Phone Support, Chat

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