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CustomerBase
5
48
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for small businesses
Table of Contents
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CustomerBase - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
CustomerBase overview
What is CustomerBase?
CustomerBase is a customer relationship management (CRM) solution for small businesses that helps manage sales, operations, client services, and reputation. The platform allows users to send invoices, schedule and dispatch employees, create estimates, generate reviews, and accept online payments.
CustomerBase enables organizations to manage and track communication with clients via short message service (SMS) and email. With the built-in CRM, users can monitor records and history, send text messages, and receive signature approvals. It also lets businesses share custom forms and checklists with customers.
Additional features of CustomerBase include job history importing, a customer database, price list customization, and job data synchronization.
Starting price
Alternatives
with better value for money
Pros & Cons
User Interface
Ease of Use
Integrations
Customer Support
CustomerBase’s user interface
CustomerBase pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.8
Ease of use
4.9
Customer support
4.9
Reviews sentiment
What do users say about CustomerBase?
outstanding customer service, just lacks some features ideal for larger scale companies
Select to learn more
Who uses CustomerBase?
Based on 48 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CustomerBase's key features
Most critical features, based on insights from CustomerBase users:
All CustomerBase features
Features rating:
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CustomerBase
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CustomerBase support options
Typical customers
Platforms supported
Support options
Training options