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Google Forms vs Malcolm! Comparison (2026)

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Good recommendations?

Google Forms

Malcolm!

Overview

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Malcolm! is a no-code customer self service platform

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

11.6K

8.2K

2.9K

338

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.9

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“I have used Google Forms when organizing events such as webinars and seminars, both for collecting participant information and gathering responses after the webinar.”

Rashad G.

Various roles

“I love that it offers unlimited forms and responses without any hidden paywalls, allowing me to build functional, professional-looking forms with zero technical expertise required.”

Marquita V.

Sales Manager

I also really like the built in “conditional logic” , like the page branching based on what someone answers, and that makes it easier to design custom user routes, or whatever you wanna call it. Plus because it’s all cloud based, team editing feels smooth, and when you capture real time responses the automated summary charts are really handy.

Enguerran M.

Fullstack Web Developer

Pros

“They've also offered API access, allowing for further integration and automation of data collection and processing when needed for the FA site, for example.”

Myles E.

DevOps Engineer

“Malcolm! integrates with a huge amount of third-party applications, ensuring easy data flow into the other tools the club uses.”

Myles E.

DevOps Engineer

“Another great point is the integration capabilities.”

Myles E.

DevOps Engineer

Cons

“Lack of white labeling and branding, and missing some advanced features like complex skip logic, and specified field types such as e-signature”

Jerry L.

Lead Project Manager

“It also lacks **sophisticated logic features**, such as the ability to perform complex mathematical calculations within the form or provide detailed "save and continue" functionality for longer entries.”

Swarnika A.

Research Scholar

“The options of complex employee scheduling and the possibility of managing several class schedules are practically absent, and specialized customer care for our small education facility is unavailable.”

Blerta K.

Language Instructor

Cons

Not enoughreviews yet