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Malcolm! Pricing, Features, Reviews and Alternatives

Malcolm! product overview

Price starts from

30

Per month

Flat Rate

What is Malcolm!?

Malcolm! is a set of easy to use web based tools that help you interact with your users. Use with customers, staff, suppliers, students, residents, brokers, affiliates, patrons and so on - all user types are supported.

Key benefits of using Malcolm!

  • Works with customers, staff, suppliers, students, residents, brokers, affiliates, patrons.... you name it!
  • Let your users self service 24/7/365. Automate your processes.
  • Scale what you do with no people related bottlenecks.
  • Gain a competitive edge with happy users & inbuilt user feedback.
  • Easily plug into other systems and tools you use.
  • Our dashboard & control panel gives you oversight of all user activity.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk

    Training options

    Live Online
    In Person
    Documentation
    Webinars

    Malcolm! pricing information

    Value for money

    4.9

    /5

    31

    Starting from

    30

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Malcolm! features

    Functionality

    4.7

    /5

    31

    Total features

    57

    3 categories

    Most valued features by users

    API
    Third Party Integrations
    Reporting & Statistics
    Customizable Branding
    Activity Dashboard
    Surveys & Feedback
    Alerts/Notifications
    Knowledge Base Management

    Functionality contenders

    Malcolm! users reviews

    Overall Rating

    4.9

    /5

    31

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.13/10
    Rating distribution

    5

    4

    3

    2

    1

    29

    2

    0

    0

    0

    Pros
    It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.

    SB

    Stephanie B.

    Malcolm! helps non-tech people like me produce beautiful sites with ease. It takes a little bit of time to set up and the result is professional with my brand colours.

    AR

    Anonymous Reviewer

    Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.

    AR

    Anonymous Reviewer

    Cons
    It's a bit overbearing at times, and can be confusing to navigate.

    AR

    Anonymous Reviewer

    We were using an open source alternative but it was buggy and really confusing.

    jm

    jay m.

    The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.
    AvatarImg

    Antony C.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Malcolm! Saved us Time and Money

    Reviewed 3 years ago

    It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

    Pros

    It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

    Cons

    I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A Modern Helpdesk Solution with Workflows

    Reviewed 2 years ago

    Malcolm has been a pleasure to use and implement.

    Pros

    Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

    Cons

    Integrations are a bit lacking and haven't really seen man updates (publically).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great software solution

    Reviewed 7 months ago

    Easy and enjoyable.

    Pros

    Malcolm! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy.

    Cons

    Tricky to alphabetically order content, but doable!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Love This tool!

    Reviewed 2 years ago

    Easy to use!

    Pros

    I love that I can segment faq’s and create widgets and embeds.

    Cons

    The full page ember doesn’t provide much flexibility.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Incredibly useful and efficient

    Reviewed 2 years ago

    As you can imagine with the rating I gave to Malcom. I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over. To be honest, I love the design and colors pre-selected in the presentation FAQ so much that I really can't wait to finish creating my FAQs to test them myself and also find out what...

    Pros

    Malcom! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly. In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement!

    Cons

    I don't have much to reproach to Malcom! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless.

    Malcolm! FAQs and common questions

    Q. What type of pricing plans does Malcolm! offer?

    Malcolm! has the following pricing plans:
    Starting from: £30.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Malcolm!?

    Malcolm! has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Malcolm! support?

    Malcolm! supports the following languages:
    English


    Q. Does Malcolm! offer an API?

    No, Malcolm! does not have an API available.


    Q. What other apps does Malcolm! integrate with?

    Malcolm! integrates with the following applications:
    Dropbox Business, Zoho CRM, Jira, Mailchimp Transactional Email, Zapier, Trello, Slack, Mailchimp, Twilio, Asana, HubSpot CRM, Zendesk


    Q. What level of support does Malcolm! offer?

    Malcolm! offers the following support options:
    FAQs/Forum, Knowledge Base, Chat, Email/Help Desk

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