Malcolm! Pricing, Features, Reviews & Comparison of Alternatives

Malcolm!

Tools to interact with your users better!

4.96/5 (26 reviews)

Malcolm! overview

What is Malcolm!?

Malcolm! is a set of easy to use web based tools that help you interact with your users. Use with customers, staff, suppliers, students, residents, brokers, affiliates, patrons and so on - all user types are supported.

Turn recurring tasks and procedures into Workflows. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing our Knowledge Base. Plus users can rate your answers helping you continually improve your content.

If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets, embeds, plugins, pop-ups etc.

If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.

Connect Malcolm! with over 1,500 third party apps or services. You can also integrate with your own systems via Webhooks.

If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.
malcolm.support

Pricing

Starting from
$30/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Malcolm! screenshot: FAQs and Knowledge BaseMalcolm! screenshot: WorkflowsMalcolm! screenshot: Widgets and PluginsMalcolm! screenshot: IntegrationsMalcolm! screenshot: Control PanelMalcolm! screenshot: Full branding control

Malcolm! user reviews

Excellent
25

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.7
  4.9
Antony Cox

Malcolm! Saved us Time and Money

Used occasionally for 6-12 months
Reviewed 2019-07-18
Review Source: Capterra

It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

Pros
It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

Cons
I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hari Kunduru

A Modern Helpdesk Solution with Workflows

Used daily for 6-12 months
Reviewed 2020-10-11
Review Source: Capterra

Malcolm has been a pleasure to use and implement.

Pros
Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

Cons
Integrations are a bit lacking and haven't really seen man updates (publically).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stephanie Boukhari

Fantastic customer help centre and digital knowledge base

Used daily for 6-12 months
Reviewed 2021-02-18
Review Source: Capterra

Malcolm! is very easy to use and implement. It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours. We wanted a solution that would empower our customers to self serve as well as free up time for our Client Support team to focus on more complex customer queries and the tool has done just that! The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.

Pros
Very easy to use. It takes no time to implement and as a client you get five-star customer support.

Cons
We've been using the tool for just over 6 months and honestly haven't had any major issues with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jo Black

Good for an answer base

Used weekly for 6-12 months
Reviewed 2020-10-20
Review Source: Capterra

Pros
It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area

Cons
Some settings are quite basic but it makes it stable and easy to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

WOW

Used daily for 6-12 months
Reviewed 2020-12-31
Review Source: Capterra

Pros
Malcolm is an incredibly quick, easy and intuitive way to create a knowledgebase for a company of any kind. I highly recommend it.

Cons
Literally love everything about Malcolm, not sure I can list anything that I don't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Malcolm! pricing

Starting from
$30/month
Pricing options
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.
Micro: £30 per month.
Team: £99 per month.
Enterprise: contact Acknowledgement for pricing.

Malcolm! features

API
Customizable Branding
Knowledge Base Management
Third Party Integration
Workflow Management

Activity Dashboard (130 other apps)
Alerts / Escalation (84 other apps)
Automatic Notifications (109 other apps)
CRM Integration (94 other apps)
Chat (208 other apps)
Email Integration (104 other apps)
Instant Messaging (104 other apps)
Monitoring (113 other apps)
Multi-Channel Communication (117 other apps)
Multi-Language (77 other apps)
Reporting & Statistics (144 other apps)
Self Service Portal (80 other apps)
Social Media Integration (91 other apps)
Support Ticket Management (84 other apps)
Surveys & Feedback (98 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Malcolm!

Key features of Malcolm!

  • Cataloging / Categorization
  • Collaboration
  • Data Management
  • FAQ
  • File Sharing
  • Search
  • Forms Creation
  • Collaboration
  • Drag & Drop
  • Autocomplete/type ahead functionality
  • Multiple browse options
  • Fully customizable look & feel
  • Article search
  • Third party integrations
  • User feedback
  • Content rating
  • API access
  • Knowledge base
  • Category & tag management
  • Rules-based logic & routing flows
View All Features

Benefits

Works with customers, staff, suppliers, students, residents, brokers, affiliates, patrons.... you name it!
Let your users self service 24/7/365. Automate your processes.
Scale what you do with no people related bottlenecks.
Gain a competitive edge with happy users & inbuilt user feedback.
Easily plug into other systems and tools you use.
Our dashboard & control panel gives you oversight of all user activity.