Malcolm! Pricing, Features, Reviews & Comparison of Alternatives

Malcolm!

Tools to interact with your users better!

5.0/5 (7 reviews)

Malcolm! overview

Malcolm! is a set of easy to use web based tools that help you interact with your users. Use with customers, staff, suppliers, students, residents, brokers, affiliates, patrons and so on - all user types are supported.

Turn recurring tasks and procedures into Workflows. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.

Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing our Knowledge Base. Plus users can rate your answers helping you continually improve your content.

If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets, embeds, plugins, pop-ups etc.

If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.

Connect Malcolm! with over 1,500 third party apps or services. You can also integrate with your own systems via Webhooks.

If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.
malcolm.support

Pricing

Starting from
$30/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Malcolm! screenshot: FAQs and Knowledge BaseMalcolm! screenshot: WorkflowsMalcolm! screenshot: Widgets and PluginsMalcolm! screenshot: IntegrationsMalcolm! screenshot: Control PanelMalcolm! screenshot: Full branding control

Malcolm! reviews

Excellent
7

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.7
  4.7
  5.0
Antony Cox

Malcolm! Saved us Time and Money

Used occasionally for 6-12 months
Reviewed 2019-07-18
Review Source: Capterra

It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

Pros
It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

Cons
I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elliot Reeves

Malcolm is a user intuitive and powerful platform

Used monthly for 6-12 months
Reviewed 2019-07-15
Review Source: Capterra

I have a really positive experience of Malcolm, it makes building out workflows incredibly easy, literally anyone could do it, and the helpful tips of the system make it easy to understand. It feels like it’s been user tested and tweaked as appropriate.

Pros
Malcolm is a great tool packed with useful features. Some of our favourite features: - The ability to manage feedback through Malcolm for our clients across multiple sources and have it all in one place - Real-time analytics quickly and clearly shows the value of using Malcolm as a platform to service the needs of your brand - Setup speed. With Malcolm, you can setup just about all features quickly - it’s very intuitive experience for authors - All of the integrations Malcolm have added makes life a whole lot more automated - I.e. anyone signing up to a newsletter or filling out a form, there is an integration that will throw each request into the correct workflow to make sure it gets in front of the right person - Love the theming, it’s soo easy to setup a theme for your external features to match your brand and ensure a cohesion for your users, plus the interface is really clean and vibrant... although you can tone it down if you want - User management is easy, the way it should be

Cons
It’s all great, I don’t have any negative feedback per say. But, feature request...! I’d love to have more features around general content publishing. The system is incredibly easy to use, it would be even more powerful if you could add in general content/article pages and have real-time analytics associated with them, making it easy to see the journey of users against goals set by us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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jay montgomery

Easy to use for quick builds for forms

Used daily for 6-12 months
Reviewed 2019-07-17
Review Source: Capterra

We needed to put up assessment forms for our employees - giving us greater access to appraisals etc. We were using an open source alternative but it was buggy and really confusing. Our full management team could understand how Malcolm would work - so it was an easy 'sell' to our team. We're still building with it now - adding in other things like the FAQs. It's been about 6 months and I don't see us switching.

Pros
It's easy and quick to build forms with. We also used it for FAQs and that was a lot faster than building from scratch. The whole process made sense - v logical. It also integrates with other software/services we use (e.g. jira, zendesk, slack) so that was a plus.

Cons
It took me a minute to get my mind around it but that's the case with most things. As I came to understand it, it was quick and logically put together.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Weber Nogueira

Incredible value for money and very powerful

Used daily for 6-12 months
Reviewed 2019-07-15
Review Source: Capterra

Malcolm! has let us build a new online proposition and attract and service those new customers.

Pros
Within a few hours we were able to create a whole new business proposition - this would usually have taken us months and cost us a lot of money in external web development but we were able to do everything we wanted within Malcolm!

Cons
There is quite a bit to take in at first but once you get the hang of it all is great. Support team are very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dan Patton

Customer contact management made easy

Used daily for less than 6 months
Reviewed 2019-07-18
Review Source: Capterra

Pros
We use the floating widget on our www.outernetglobal.com website to capture visitor details then automatically integrate them into Mailchimp for marketing. Working with their helpful customer services we can see plenty of future use-cases.

Cons
Nothing so far - we are barely scratching the surface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Malcolm! pricing

Starting from
$30/month
Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.
Micro: £30 per month.
Team: £99 per month.
Enterprise: contact Acknowledgement for pricing.

Malcolm! features

API
Customizable Branding
Knowledge Base Management
Third Party Integration
Workflow Management

Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (170 other apps)
Contact History (72 other apps)
Email Integration (83 other apps)
Instant Messaging (88 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Malcolm!

Key features of Malcolm!

  • Cataloging / Categorization
  • Collaboration
  • Data Management
  • FAQ
  • File Sharing
  • Search
  • Forms Creation
  • Collaboration
  • Drag & Drop
  • Autocomplete/type ahead functionality
  • Multiple browse options
  • Fully customizable look & feel
  • Article search
  • Third party integrations
  • User feedback
  • Content rating
  • API access
  • Knowledge base
  • Category & tag management
  • Rules-based logic & routing flows
View All Features

Benefits

Works with customers, staff, suppliers, students, residents, brokers, affiliates, patrons.... you name it!
Let your users self service 24/7/365. Automate your processes.
Scale what you do with no people related bottlenecks.
Gain a competitive edge with happy users & inbuilt user feedback.
Easily plug into other systems and tools you use.
Our dashboard & control panel gives you oversight of all user activity.