Malcolm! is a set of easy to use web based tools that help you interact with your users. Use with customers, staff, suppliers, students, residents, brokers, affiliates, patrons and so on - all user types are supported.
Turn recurring tasks and procedures into Workflows. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates.
Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing our Knowledge Base. Plus users can rate your answers helping you continually improve your content.
If you already have a website or app we make it super easy to implement Malcolm! with a variety of widgets, embeds, plugins, pop-ups etc.
If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub.
Connect Malcolm! with over 1,500 third party apps or services. You can also integrate with your own systems via Webhooks.
If you're on an enterprise plan you'll enjoy access to our powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programatic access to all our functionality.
It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!
It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!
Pros It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.
Cons I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.
Fantastic customer help centre and digital knowledge base
Used daily for 6-12 months
Reviewed 2021-02-18
Review Source: Capterra
Malcolm! is very easy to use and implement. It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours. We wanted a solution that would empower our customers to self serve as well as free up time for our Client Support team to focus on more complex customer queries and the tool has done just that! The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.
Malcolm! is very easy to use and implement. It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours. We wanted a solution that would empower our customers to self serve as well as free up time for our Client Support team to focus on more complex customer queries and the tool has done just that! The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.
Pros Very easy to use. It takes no time to implement and as a client you get five-star customer support.
Cons We've been using the tool for just over 6 months and honestly haven't had any major issues with the product.
It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area
Pros It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area
Cons Some settings are quite basic but it makes it stable and easy to use
Works with customers, staff, suppliers, students, residents, brokers, affiliates, patrons.... you name it!
Let your users self service 24/7/365. Automate your processes.
Scale what you do with no people related bottlenecks.
Gain a competitive edge with happy users & inbuilt user feedback.
Easily plug into other systems and tools you use.
Our dashboard & control panel gives you oversight of all user activity.
FAQs for Malcolm!
Below are some frequently asked questions for Malcolm!.
Q. What type of pricing plans does Malcolm! offer?
Malcolm! has the following pricing plans:
Starting from: $30.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of Malcolm!?
Malcolm! has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Malcolm! support?
Malcolm! supports the following languages:
English
Q. Does Malcolm! support mobile devices?
Malcolm! supports the following devices:
We do not have any information about what devices Malcolm! supports
Q. Does Malcolm! offer an API?
No, Malcolm! does not have an API available.
Q. What other apps does Malcolm! integrate with?
Malcolm! integrates with the following applications:
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