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Malcolm! Pricing, Features, Reviews and Alternatives
Malcolm! FAQs
Malcolm! product overview
Key benefits of using Malcolm!
Typical customers
Platforms supported
Support options
Training options
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Starting from
30
/user
Per month
Starting from
No pricing info
Malcolm! pricing information
Value for money
4.9
/5
33
Starting from
30
/user
Per month
Pricing options
Value for money contenders
Malcolm! features
Functionality
4.7
/5
33
Total features
56
3 categories
Most valued features by users
Functionality contenders
Malcolm! users reviews
Overall Rating
4.9
/5
33
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.12/10
31
2
0
0
0
Antony C.
Overall rating contenders
Antony C.
Information Technology and Services, 11-50 employees
Used other for 6-12 months
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It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!
It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.
I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.
Mark T.
Farming, 11-50 employees
Used weekly for 2+ years
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We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions & Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations.
Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website.
The storage space provided by default is perhaps a little on the small side.
Joe R.
Entertainment, 51-200 employees
Used daily for less than 6 months
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Easy and enjoyable.
Malcolm! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy.
Tricky to alphabetically order content, but doable!
Hari K.
Computer Software, 1-10 employees
Used daily for 6-12 months
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Malcolm has been a pleasure to use and implement.
Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.
Integrations are a bit lacking and haven't really seen man updates (publically).
Selle E.
Marketing and Advertising, 1-10 employees
Used weekly for 6-12 months
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Easy to use!
I love that I can segment faq’s and create widgets and embeds.
The full page ember doesn’t provide much flexibility.
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