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Malcolm! Pricing, Features, Reviews and Alternatives

Malcolm! FAQs

Q. What type of pricing plans does Malcolm! offer?

Malcolm! has the following pricing plans:
Starting from: £36.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Malcolm!?

Malcolm! has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Malcolm! support?

Malcolm! supports the following languages:
English


Q. Does Malcolm! offer an API?

No, Malcolm! does not have an API available.


Q. What other apps does Malcolm! integrate with?

Malcolm! integrates with the following applications:
Dropbox Business, Zoho CRM, Jira, Zapier, Trello, Slack, Mailgun, Mailchimp, Twilio, Auth0, Asana, HubSpot CRM, Mews, Zendesk Suite


Q. What level of support does Malcolm! offer?

Malcolm! offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

Malcolm! product overview

Price starts from

36

/user

Per month

What is Malcolm!?

Service your customers better with Malcolm!

Key benefits of using Malcolm!

  • Surface your knowledge
  • Digitise your process
  • Automate routine tasks
  • Bring all your systems together
  • Supercharge your customer experience
  • Lower your cost per service
  • Drive operational efficiency
  • Reclaim your time
  • Improve consistency
  • Service your customers 24/7/365
  • Showcase your knowledge and expertise (great for SEO)
  • Gain a competitive advantage
  • Differentiate yourself from your competitors
  • Reclaim your time
  • Scale your customer service
  • Surface as a customer portal or contextually within your existing websites, products or apps
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Webinars
    Videos

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    Why am I seeing this?

    Malcolm! pricing information

    Value for money

    4.9

    /5

    35

    Starting from

    36

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Malcolm! features

    Functionality

    4.7

    /5

    35

    Total features

    43

    3 categories

    Most valued features by users

    API
    Third-Party Integrations
    Activity Dashboard
    Customizable Branding
    Reporting & Statistics
    Surveys & Feedback
    Activity Tracking
    Alerts/Notifications

    Malcolm! users reviews

    Overall Rating

    4.9

    /5

    35

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.11/10
    Rating distribution

    5

    4

    3

    2

    1

    33

    2

    0

    0

    0

    Pros
    It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.
    Malcolm! helps non-tech people like me produce beautiful sites with ease. It takes a little bit of time to set up and the result is professional with my brand colours.
    Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.
    Cons
    Web hooks integrations are really severely lacking, passing only that it completed a form and no other information.
    It's a bit overbearing at times, and can be confusing to navigate.
    We were using an open source alternative but it was buggy and really confusing.
    AvatarImg
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    Antony C.

    Information Technology and Services, 11-50 employees

    Used other for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Malcolm! Saved us Time and Money

    Reviewed 5 years ago

    It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

    Pros

    It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

    Cons

    I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

    MT
    AvatarImg

    Mark T.

    Farming, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Fantastic product for knowledge bases & Smart Questionnaires

    Reviewed 2 years ago

    We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions & Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations.

    Pros

    Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website.

    Cons

    The storage space provided by default is perhaps a little on the small side.

    JR
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    Joe R.

    Entertainment, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great software solution

    Reviewed 3 years ago

    Easy and enjoyable.

    Pros

    Malcolm! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy.

    Cons

    Tricky to alphabetically order content, but doable!

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    Hari K.

    Computer Software, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A Modern Helpdesk Solution with Workflows

    Reviewed 4 years ago

    Malcolm has been a pleasure to use and implement.

    Pros

    Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

    Cons

    Integrations are a bit lacking and haven't really seen man updates (publically).

    SE
    AvatarImg

    Selle E.

    Marketing and Advertising, 1-10 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Love This tool!

    Reviewed 4 years ago

    Easy to use!

    Pros

    I love that I can segment faq’s and create widgets and embeds.

    Cons

    The full page ember doesn’t provide much flexibility.

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