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Malcolm!

At your service

Last updated: January 2025

Table of Contents

Malcolm! - 2025 Pricing, Features, Reviews & Alternatives

What is Malcolm!?

Service your customers better with Malcolm!

Empower your customers to self serve 24/7/365

Share you knowledge & answer customer questions

Capture information, record choices, receive files and take payments

Easily integrate with 1,500+ other systems & your own in house systems via web hooks

Automate your internal & customer follow up actions

Continually improve via customer feedback

Surface as a self contained portal or contextually within your existing websites, apps & products

Benefits of using Malcolm!

Surface your knowledge

Digitise your process

Automate routine tasks

Bring all your systems together

Supercharge your customer experience

Lower your cost per service

Drive operational efficiency

Reclaim your time

Improve consistency

Service your customers 24/7/365

Showcase your knowledge and expertise (great for SEO)

Gain a competitive advantage

Differentiate yourself from your competitors

Reclaim your time

Scale your customer service

Surface as a customer portal or contextually within your existing websites, products or apps

Starting from

/user

Per month

Alternatives with better value for money

Malcolm!'s key features

Most critical features, based on insights from Malcolm! users:

Catalog Management

4.3

(4)

Content Management

4.2

(5)

Knowledge Base Management

5.0

(4)

Text Editing

5.0

(2)

Collaboration Tools

4.0

(1)

Search/Filter

5.0

(2)

All Malcolm! features

Features rating:

4.8

(36)

Self Service Portal

4.5

(2)

Data Security

5.0

(1)

Data Import/Export

5.0

(1)

File Sharing

5.0

(1)

SSL Security

5.0

(1)

Customizable Forms

5.0

(2)

Customizable Fields

5.0

(1)

Customizable Branding

5.0

(2)

Content Library

5.0

(1)

Forms Creation & Design

5.0

(3)

Forms Management

5.0

(1)

Client Portal

5.0

(1)

Third-Party Integrations

5.0

(1)

Version Control

5.0

(1)

Alerts/Notifications

4.0

(1)

Process/Workflow Automation

5.0

(2)

Real-Time Data

5.0

(1)

Full Text Search

4.0

(3)

Document Management

5.0

(1)

Reporting & Statistics

(0)

Single Sign On

(0)

Surveys & Feedback

(0)

Tagging

(0)

Template Management

(0)

Web Forms

(0)

Widgets

(0)

Workflow Management

(0)

Drag & Drop

5.0

(1)

Data Capture and Transfer

(0)

Customizable Templates

(0)

Conditional Logic

(0)

Commenting/Notes

(0)

Archiving & Retention

(0)

Approval Process Control

(0)

API

5.0

(1)

Activity Tracking

(0)

Activity Dashboard

(0)

Access Controls/Permissions

5.0

(1)

Malcolm! alternatives

Malcolm!

4.9

(36)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.8

Value for Money

4.9

Customer Support

4.9

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

FileHold

4.7

(48)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.6

Customer Support

4.8

Malcolm! pricing

Value for money rating:

4.9

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Malcolm! integrations (17)

Integrations rated by users

We looked through 36 user reviews, to identify which products are mentioned as Malcolm! integrations, and what is the users perception.

Salesforce Sales Cloud

Integration rating: 4.0 (1)

Stripe

Integration rating: 5.0 (1)

Other top integrations

Malcolm! support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Knowledge Base

Chat

Email/Help Desk

Phone Support

Training options

Live Online

In Person

Documentation

Webinars

Videos

Malcolm! reviews

Overall rating

4.9

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.14/10

Rating distribution

Pros

“It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.”

Stephanie B.

Marketing Director

“Malcolm! helps non-tech people like me produce beautiful sites with ease. It takes a little bit of time to set up and the result is professional with my brand colours.”

Verified reviewer

Anonymity request

“Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.”

Verified reviewer

Anonymity request

Cons

“Web hooks integrations are really severely lacking, passing only that it completed a form and no other information.”

Ross S.

Owner/Partner

“It's a bit overbearing at times, and can be confusing to navigate.”

Verified reviewer

Anonymity request

“We were using an open source alternative but it was buggy and really confusing.”

jay m.

Project Manager

Read all reviews

Malcolm! FAQs

Q. What type of pricing plans does Malcolm! offer?

Malcolm! has the following pricing plans:
Starting from: £36.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Malcolm!?

Malcolm! has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Malcolm! support?

Malcolm! supports the following languages:
English

Q. Does Malcolm! offer an API?

No, Malcolm! does not have an API available.

Q. What other apps does Malcolm! integrate with?

Malcolm! integrates with the following applications:
Dropbox Business, Zoho CRM, Jira, Zapier, Trello, Slack, Mailgun, Mailchimp, Twilio, Auth0, Asana, HubSpot CRM, Mews, Zendesk Suite

Q. What level of support does Malcolm! offer?

Malcolm! offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support