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Hotello Logo

Because your priority is hospitality

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Hotello - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2025

Hotello overview

What is Hotello?

Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests.

Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Moreover, Humans are at the heart of our solutions' development to make their work simple, efficient and pleasant while reducing manual tasks. This allows them to have free time for what matters, be present for their guests.Hotello provides front office features such as regular inventory management, automated backup routine, night audit, invoicing, check-in and check-out. The solution’s operations management functionalities include user control, security control, an internal communication system, and an integrated agenda with events and calendar notes. Hotello enhances hotel occupancy rates thanks to tools such as an availability chart, booking engine and email marketing tools.

Hotello simplifies overall hotel management with features for budgeting, room allocation and automatic e-mailing. Other features of the software include reviews management, group management, maintenance management and guest experience management.

Hotello’s guest preference management feature keeps a record of stay history, allergies, etc., so that returning guests can be well catered for. The solution also offers part owner management, automatic invoice transmission, reminders and thank you letters. The solution is available in two languages; English and French.

Starting price

1 /
per year

Alternatives

with better value for money


Pros & Cons

Customer Support

Ease of Use

Training and Learning Curve

Reservations

Payment and Billing

Hotello’s user interface

Ease of use rating:

Hotello pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(36)
5(52)

What do users say about Hotello?

Friendly user for the individual client and group manager.

Select to learn more


Who uses Hotello?

Based on 89 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospitality
Recreational Facilities and Services

Use cases

Hospitality Property Management
Hotel Management

Hotello's key features

Most critical features, based on insights from Hotello users:

Online booking
CRM
Rate management
GDS/OTA integration
Point of sale (pos)
Guest experience management
Maintenance management
Employee management

All Hotello features

Features rating:

API
Billing & invoicing
Built-in accounting
Catering management
Channel management
CRM
Employee management
Extended stay
For vacation rentals
Front desk management
GDS/OTA integration
Guest experience management
Housekeeping management
Inventory management
Loyalty program
Maintenance management
Marketing automation
Multi-Currency
Multi-Property
Online booking
Point of sale (pos)
Rate management
Ratings/Reviews
Reporting & statistics
Reservations management
Revenue management
Reviews management
Single property
Spa/Activity management
Third-Party integrations
User management

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Hotello pricing

Value for money rating:

Starting from

1

Per year

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Hotello price and value

Value for money rating:

To see what individual users think of Hotello's price and value, check out the review snippets below.

“The business is always innovating which allows customers to get state-of-the-art service (ex. automated kiosks, housekeeping, etc). ”
NM

Nadia M.

Owner

“Friendly user for the individual client and group manager.”
CM

Chantal M.

Directrice des ventes

Hotello integrations (1)

Integrations rated by users

We looked at 89 user reviews to identify which products are mentioned as Hotello integrations and how users feel about them.

Reservit logo
Reservit

Integration rating: 4.7 (3)

Réservation en ligne pour les chalets, et gestions et réservation des activités tel que location de vélo et embarcations nautiques.

Réservation en ligne très efficace pour beaucoup de clients

CC

Caroline C.

Coordinatrice

1/2

Hotello customer support

What do users say about Hotello customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Hotello customer support.

A significant portion of users highlight Hotello's support team as highly responsive and quick to address issues.

Frequently reported by users, the support staff is friendly, knowledgeable, and easy to reach when help is needed.

Widespread user sentiment appreciates consistent follow-ups and proactive communication from the technical support team.

Support options

Knowledge base
Email/help desk
Chat
Phone support
Faqs/forum
24/7 (live rep)

Training options

Live online
Videos
Webinars
In person
Documentation

To see what individual users say about Hotello's customer support, check out the review snippets below.

“Great customer service and fast.”

BT

Benoît T.

Front Desk Manager

“Excellent technical support and they keep updating you with new tools or services available.”

CG

Catherine G.

Convention services manager

Hotello FAQs

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