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Jotform vs CustomerHero Comparison (2026)
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Good recommendations?
Jotform
4.7
(2.9K)5
2.1K
4
647
3
83
2
16
1
25
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CustomerHero
4.9
(175)5
161
4
14
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Jotform helps you create online forms and collect data, all without needing to write a single line of code.
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
2.9K
5
4
3
2
1
2.1K
647
83
16
25
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.9
175
5
4
3
2
1
161
14
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
98%
would recommend this appPros
“Massive Template Library: With over 10,000 free templates, you rarely have to start from scratch. Whether you need a simple contact form, a complex registration page, or an application form, there’s almost always a pre-built layout ready to customize.”
Christopher V.
HUMAN RELATIONS
“Deep Integrations: Connects seamlessly out of the box with payment processors (Stripe, PayPal, Square), CRMs (HubSpot, Salesforce), and cloud storage platforms (Google Drive, Dropbox).”
Gary A.
Founder CEO
“End users were required to complete CAPTCHA challenges/games and other verification steps to confirm they were human, which created additional steps for patrons who simply wanted to sign in or out. While this was ultimately resolved by verifying users through a valid ID and a photo of the individual holding their ID, the process initially felt cumbersome for our use case.”
BS
BETSY S.
Vice President of Operations
Pros
“Good support when I've had issues or questions.”
JE
James E.
Head of Product
“Our organisation was lacking a feedback collection system from the customers and was looking for ways to get inspiration on further product and services development. With Startquestion we now have a great, intuitive and comprehensive tool to make both ad hoc questionnaires and longer studies.”
Daria S.
Product Implementation Manager
“The appearance of the data in the downloaded result file requires many transformations.”
Maciej L.
HRBP
Cons
“The free plan is incredibly restrictive, offering very low limits on monthly submissions and storage space, and it forces you to display prominent Jotform branding. If you run a small project or only need the tool occasionally, the jump to a paid plan feels quite expensive.”
Christopher V.
HUMAN RELATIONS
“My company requires a lot of forms, a new form for every municipality or private company which can get costly even if i only use the forms once.”
Jeff R.
Project Manager
“Jotform Branding on Lower Tiers: If you are on the free or lower-priced paid plans, a "Powered by Jotform" banner is prominently displayed at the bottom of your forms, which can look less professional for businesses or formal projects.”
Christopher V.
HUMAN RELATIONS
Cons
“just only one small disadvantage - you can't see your own questions numbering and from the tool - you can see only the tool's system of numeration (but frankly I didn't look for the solution very carefully)”
IJ
Iza J.
Researcher
“We lack the option to include an additional comment field in questions containing a rating scale. Despite the bolding of some content in the question text, bolding does not appear in the survey.”
KJ
Katarzyna J.
MPM Productivity Management
“Good in the beginning to set-up the product and deploying the survey, but as I proceeded i found very little online help and then all other functionality like reporting etc, runs into very expensive add-ons.”
MD
Maarten D.
Founder
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features180
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Admissions Management
- Alerts/Notifications
- Alumni Management
- Annotations
- Anonymous Feedback
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Attendee Tracking
- Audit Management
- Audit Trail
- Authentication
- Autofill
- Automated Scheduling
- Barcode/Ticket Scanning
- Bereavement Management
- Billing & Invoicing
- Booking Management
- Business Process Automation
- Buy Side (Suppliers)
- CES Survey Structure
- CRF Tracking
- CRM
- CSAT Survey Structure
- Calendar Management
- Campaign Management
- Care Plan Management
- Charting
- Chat
- Claims Management
- Class Registration
- Class Scheduling
- Classroom Management
- Client Database
- Client Management
- Client Portal
- Clinical Study Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Confirmation
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Content Publishing Options
- Continuous Feedback
- Contract Drafting
- Contract/License Management
- Convert to PDF
- Credit Card Processing
- Curriculum Management
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Retrieval
- Data Security
- Data Storage Management
- Data Synchronization
- Data Verification
- Data Visualization
- Digital Signature
- Document Automation
- Document Capture
- Document Classification
- Document Generation
- Document Imaging
- Document Management
- Document Review
- Document Storage
- Document Templates
- Donor Management
- Drag & Drop
- Dues Management
- EMR/EHR
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Engagement
- Employee Management
- Employee Onboarding
- Employee Profiles
- Employee Recognition
- Encryption
- Engagement Tracking
- Enrollment Confirmation
- Enrollments/Onboarding
- Event Calendar
- Event Management
- Event Scheduling
- Facility Management
- Feedback Management
- File Management
- File Recovery
- File Sharing
- File Storage
- Financial Aid Management
- For Government
- For Group Therapy
- For Healthcare
- For Higher Education
- For Home Care Providers
- For Legal Professionals
- For Mental/Behavioral Health
- For Mobile
- For Municipal Offices
- For Nonprofits
- For Nursing Homes
- For Substance Abuse Therapy
- For Websites
- Forms Creation & Design
- Forms Management
- Full Text Search
- Fundraising Management
- Goal Management
- Goal Setting/Tracking
- Government Contracts
- Grant Management
- Group Registration
- HIPAA Compliant
- HR Management
- Home Health Care Management
- Housing Management
- Incident Management
- Income/Expense Tracking
- Initial Assessments
- Integrations
- Interactive Content
- Inventory Management
- Invoice Management
- Issue Tracking
- Job Management
- K-12
- Keyword Tracking
- Knowledge Management
- Lab Integration
- Lead Generation
- Learning Management
- Live Results Sharing
- Maintenance Scheduling
- Media Library
- Medication Alerts/Warnings
- Medication Management
- Member Database
- Membership Management
- Merge/Append Files
- Mobile Access
- Mobile App
- Mobile Signature Capture
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Device Support
- Multi-Language
- Multi-Location
- Multi-Party Signing
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Online Polling
- Performance Metrics
- Presentation Tools
- Problem Area Alerts
- Pulse Surveys
- Q&A Management
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SSL Security
- Search/Filter
- Secure Data Storage
- Segmentation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Training Management
- Trend Analysis
- URL Customization
- Usability Testing
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Workflow Management
- eCards
- Total features117
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Admissions Management
- Alerts/Notifications
- Alumni Management
- Annotations
- Anonymous Feedback
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Attendee Tracking
- Audit Management
- Audit Trail
- Authentication
- Autofill
- Automated Scheduling
- Barcode/Ticket Scanning
- Bereavement Management
- Billing & Invoicing
- Booking Management
- Business Process Automation
- Buy Side (Suppliers)
- CES Survey Structure
- CRF Tracking
- CRM
- CSAT Survey Structure
- Calendar Management
- Campaign Management
- Care Plan Management
- Charting
- Chat
- Claims Management
- Class Registration
- Class Scheduling
- Classroom Management
- Client Database
- Client Management
- Client Portal
- Clinical Study Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Confirmation
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Content Publishing Options
- Continuous Feedback
- Contract Drafting
- Contract/License Management
- Convert to PDF
- Credit Card Processing
- Curriculum Management
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Retrieval
- Data Security
- Data Storage Management
- Data Synchronization
- Data Verification
- Data Visualization
- Digital Signature
- Document Automation
- Document Capture
- Document Classification
- Document Generation
- Document Imaging
- Document Management
- Document Review
- Document Storage
- Document Templates
- Donor Management
- Drag & Drop
- Dues Management
- EMR/EHR
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Engagement
- Employee Management
- Employee Onboarding
- Employee Profiles
- Employee Recognition
- Encryption
- Engagement Tracking
- Enrollment Confirmation
- Enrollments/Onboarding
- Event Calendar
- Event Management
- Event Scheduling
- Facility Management
- Feedback Management
- File Management
- File Recovery
- File Sharing
- File Storage
- Financial Aid Management
- For Government
- For Group Therapy
- For Healthcare
- For Higher Education
- For Home Care Providers
- For Legal Professionals
- For Mental/Behavioral Health
- For Mobile
- For Municipal Offices
- For Nonprofits
- For Nursing Homes
- For Substance Abuse Therapy
- For Websites
- Forms Creation & Design
- Forms Management
- Full Text Search
- Fundraising Management
- Goal Management
- Goal Setting/Tracking
- Government Contracts
- Grant Management
- Group Registration
- HIPAA Compliant
- HR Management
- Home Health Care Management
- Housing Management
- Incident Management
- Income/Expense Tracking
- Initial Assessments
- Integrations
- Interactive Content
- Inventory Management
- Invoice Management
- Issue Tracking
- Job Management
- K-12
- Keyword Tracking
- Knowledge Management
- Lab Integration
- Lead Generation
- Learning Management
- Live Results Sharing
- Maintenance Scheduling
- Media Library
- Medication Alerts/Warnings
- Medication Management
- Member Database
- Membership Management
- Merge/Append Files
- Mobile Access
- Mobile App
- Mobile Signature Capture
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Device Support
- Multi-Language
- Multi-Location
- Multi-Party Signing
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Online Polling
- Performance Metrics
- Presentation Tools
- Problem Area Alerts
- Pulse Surveys
- Q&A Management
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SSL Security
- Search/Filter
- Secure Data Storage
- Segmentation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Training Management
- Trend Analysis
- URL Customization
- Usability Testing
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Workflow Management
- eCards
Integrations
- Total integrations92
- AWeber
- ActiveCampaign
- Adobe Dreamweaver
- Agile CRM
- Airtable
- Akita
- Asana
- Basecamp
- BigCommerce
- BlueSnap by Payroc
- Box
- Brevo
- Campaign Monitor by Marigold
- CardConnect
- ClickUp
- Constant Contact
- Copper
- Dropbox
- Dropbox Backup
- Drupal
- Egnyte
- EngageBay CRM
- Evernote Teams
- ExpertSender
- FreshMail
- Freshdesk
- GetResponse
- GoCardless
- GoTo Webinar
- Google Analytics 360
- Google Calendar
- Google Contacts
- Highrise
- HubSpot CRM
- HubSpot Content Hub
- IFTTT
- JIRA Service Management
- Joomla
- Keap
- Kit
- Klaviyo
- Knack
- Mad Mimi
- Magento BI
- MailerLite
- Make
- Manago AI
- MariaDB
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Mollie
- MongoDB
- Netskope One Platform
- OneDrive
- Ontraport
- OpenCRM
- Oracle Aconex
- PayJunction
- PayPal Invoicing
- PayPal Payments
- PayU
- Paymo
- Paysafe
- Pipedream
- Pipedrive
- Podio
- Positive User
- Salesforce Platform
- Salesforce Sales Cloud
- SendGrid
- Shopify
- Slack
- Smartsheet
- Solve CRM
- Square Payments
- Square Point of Sale
- Squarespace
- Stripe Payments
- Synerise
- TBD
- TRAFFIT
- Tray.io
- Trello
- Typeform
- Unbounce
- Unito
- VerticalResponse
- Weebly
- WordPress
- Worldpay for Enterprise
- Wrike
- Zapier
- Zendesk Suite
- Zenfolio
- Zoho CRM
- Zoom Workplace
- authorize.net
- cybersource
- iContact
- monday AI Work Platform
- Total integrations18
- AWeber
- ActiveCampaign
- Adobe Dreamweaver
- Agile CRM
- Airtable
- Akita
- Asana
- Basecamp
- BigCommerce
- BlueSnap by Payroc
- Box
- Brevo
- Campaign Monitor by Marigold
- CardConnect
- ClickUp
- Constant Contact
- Copper
- Dropbox
- Dropbox Backup
- Drupal
- Egnyte
- EngageBay CRM
- Evernote Teams
- ExpertSender
- FreshMail
- Freshdesk
- GetResponse
- GoCardless
- GoTo Webinar
- Google Analytics 360
- Google Calendar
- Google Contacts
- Highrise
- HubSpot CRM
- HubSpot Content Hub
- IFTTT
- JIRA Service Management
- Joomla
- Keap
- Kit
- Klaviyo
- Knack
- Mad Mimi
- Magento BI
- MailerLite
- Make
- Manago AI
- MariaDB
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Mollie
- MongoDB
- Netskope One Platform
- OneDrive
- Ontraport
- OpenCRM
- Oracle Aconex
- PayJunction
- PayPal Invoicing
- PayPal Payments
- PayU
- Paymo
- Paysafe
- Pipedream
- Pipedrive
- Podio
- Positive User
- Salesforce Platform
- Salesforce Sales Cloud
- SendGrid
- Shopify
- Slack
- Smartsheet
- Solve CRM
- Square Payments
- Square Point of Sale
- Squarespace
- Stripe Payments
- Synerise
- TBD
- TRAFFIT
- Tray.io
- Trello
- Typeform
- Unbounce
- Unito
- VerticalResponse
- Weebly
- WordPress
- Worldpay for Enterprise
- Wrike
- Zapier
- Zendesk Suite
- Zenfolio
- Zoho CRM
- Zoom Workplace
- authorize.net
- cybersource
- iContact
- monday AI Work Platform
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