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CustomerHero vs Google Forms Comparison (2026)

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SurveyMonkey

4.6

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4.7

Good recommendations?

CustomerHero

Google Forms

Overview

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.9

175

161

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

4.7

11.6K

8.2K

2.9K

338

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“Good support when I've had issues or questions.”

James E.

Head of Product

“Our organisation was lacking a feedback collection system from the customers and was looking for ways to get inspiration on further product and services development. With Startquestion we now have a great, intuitive and comprehensive tool to make both ad hoc questionnaires and longer studies.”

Daria S.

Product Implementation Manager

“The appearance of the data in the downloaded result file requires many transformations.”

Maciej L.

HRBP

Pros

“I have used Google Forms when organizing events such as webinars and seminars, both for collecting participant information and gathering responses after the webinar.”

Rashad G.

Various roles

“I love that it offers unlimited forms and responses without any hidden paywalls, allowing me to build functional, professional-looking forms with zero technical expertise required.”

Marquita V.

Sales Manager

I also really like the built in “conditional logic” , like the page branching based on what someone answers, and that makes it easier to design custom user routes, or whatever you wanna call it. Plus because it’s all cloud based, team editing feels smooth, and when you capture real time responses the automated summary charts are really handy.

Enguerran M.

Fullstack Web Developer

Cons

“just only one small disadvantage - you can't see your own questions numbering and from the tool - you can see only the tool's system of numeration (but frankly I didn't look for the solution very carefully)”

Iza J.

Researcher

“We lack the option to include an additional comment field in questions containing a rating scale. Despite the bolding of some content in the question text, bolding does not appear in the survey.”

Katarzyna J.

MPM Productivity Management

“Good in the beginning to set-up the product and deploying the survey, but as I proceeded i found very little online help and then all other functionality like reporting etc, runs into very expensive add-ons.”

Maarten D.

Founder

Cons

“Lack of white labeling and branding, and missing some advanced features like complex skip logic, and specified field types such as e-signature”

Jerry L.

Lead Project Manager

“It also lacks **sophisticated logic features**, such as the ability to perform complex mathematical calculations within the form or provide detailed "save and continue" functionality for longer entries.”

Swarnika A.

Research Scholar

“The options of complex employee scheduling and the possibility of managing several class schedules are practically absent, and specialized customer care for our small education facility is unavailable.”

Blerta K.

Language Instructor