Pietra Reviews - Pros & Cons, Ratings & more

ShipMonk

Shipedge

Fishbowl

ShipBob

Pietra is a powerful platform that gives you the operational support you need to start and/or scale your eComm business. Use Pietra to find vetted manufacturers, utilize Pietra's fulfillment center, and start selling your products online.

Pietra

Web-based

Windows

Founders

I love that I can trust their vetting process for suppliers and the ability  to get the best deal out their through their network. I also use them for shipping, warehousing, and fulfillment.

Operations

I love how easy the program is to use and the team that is dedicated to helping get your products off the ground and selling out.

sales manager

And Pietra's service is soooo nice. We just need to ship our goods to their Fulfillment Center, and then they will help us to ship to our customers.

Great platform for finding my suppliers but their fulfillment hits the sweet spot. Big enough to handle our volume but still gives our brand attention and dedication.

Order fulfillment and customer support are waaaaaaaaay better than competitors.

If you are using any other tools you are wasting your time- Pietra is it.

That's awesome!!! When customers place orders, Pietra always transfers payment to me first, so my capital chain is always sufficient.

Inventory management, fulfillment service, ease of use, shipping service.

Founder

The software is incredibly easy to use. It has helped me scale my business effectively.

owner

You pay montly fee plus you also pay service fee everytime you make order. I find out most of their suppliers are on alibaba.

We needed a solution that had great customer support and cared about the smaller brands. When I found out my Pietra membership gave me access to a fulfillment center, I had to try it.

VP Of Product Development

Hard to find items or suppliers if it is outside the preset categories.

Owner

Pietra's offer to list our merchandise across multiple platforms, which was a selling point, has turned out to be trivial or even damaging.

Operations Coordinator 

It also integrates/lines up so well with Shopify which makes my job a lot easier as I am going back and forth between the two platforms.

Shopify

I had a deeply frustrating experience with Pietra's fulfillment services, especially during the holiday season. Despite placing orders well in advance, many customers didn’t receive their products on time, resulting in countless complaints, poor reviews, and heartbreaking stories—like a father whose daughter had no gifts due to unshipped orders.

Over months, I raised concerns about recurring issues, including incorrect orders, missing shipments, and excessive delays (up to 41 days). Despite assurances, the problems only worsened. The lack of accountability and assistance in resolving these issues has been devastating for my small business.

After spending $10k to move my inventory, I’ve decided to cut ties entirely. I strongly advise other small businesses to avoid Pietra if reliable fulfillment is critical to their operations.

The Most Miserable Experience 

This is probably the worst order fulfillment platform I have ever used! Terrible customer service from both their supervisor and customer support team. The supplier that we dealt with on the platform delivered subpar and defective products and Pietra does not want to provide a full refund back to the original payment method. Instead, they want to force me to accept a credit for the Pietra platform for the cost of my order. This is absurd and completely unacceptable! Reporting them as fraud to my credit card provider. Stay away from Pietra at all cost!

Bad Customer Service and Refund Policy

you pay montly fee plus you also pay service fee everytime you make order. i find out most of their suppliers are on alibaba. you can work with them without fees. not worthy at all if you are using for sourcing.

not worthy for paying for sourcing 

Really like the company and team catering to small businesses. Seems like other warehouses and fulfillment centers cater to the big guys, and they wait for weeks to respond to me. This company has a very fast customer support and makes sure they are flexible enough to work with the small guys. Don't know how long it'll last but for once it feels good to be able to talk to someone when there is a problem.

Order fulfillment and customer support are waaaaaaaaay better than competitors

A nightmare of a 3PL

Working with Pietra has been great! As a platform it is awesome but beyond that the team at Pietra is truly amazing. They work so hard for us, they are incredibly helpful and responsive when we run into issues, and they have also worked so hard to help us hit drop dates with very short turn around time for receiving our items. The team at Pietra and especially in the fulfillment center is always going above and beyond for us and we are so grateful for them. 

Katie Brown - Pietra Review 

Great Tool

I am beyond happy and impressed. My brand rep is the BEST and the classes are very help as well. 

Beyond Happy 

Pierta 

The customer service team has been great, we have a custom product offering & have a lot of moving parts. Working with the team directly has been really helpful. 

3PL, Sourcing & More

I have had the most amazing experience using Pietra! Using Pietra feels like I hired a team of people to help me through the small business process. From creating my product to selling it Pietra has changed the way I run aaronevy. If you are using any other tools you are wasting your time- Pietra is it!! 

The Best Tool for Small Businesses!!

Pietra is for everyone !

From my point of view, Pietra is THE BEST PLATFORM THAT I'VE EVER SEEN! So many ADVANTAGES that Pietra has and others don't! For me, as a Chinese supplier, it's totally FREE to join, and NO ANY EXTRA FEES! That's awesome!!! When customers place orders, Pietra always transfers payment to me first, so my capital chain is always sufficient. And customers on Pietra are so nice, maybe because they're all influencers in the U.S.and I realized the sample to inventory conversion rate is pretty high compared to other platforms. And Pietra's service is soooo nice! We just need to ship our goods to their Fulfillment Center, and then they will help us to ship to our customers. That's cool! I don't even have to ask for a customer address! That saved my time a lot! Also Pietra always has good policies to help suppliers which is so warmhearted and so nice!🥰 I LOVE PIETRA! Even though it's a start-up platform, I can still see great passion from it! Now our factory has already quitted other platforms and is concentrating on Pietra and we believe that Pietra will definitely help us to sell our nice products to all over the world. Two thumbs up for Pietra!!!

Pietra rocks

Really valuable for sourcing new manufacturers and managing orders

LOVE working with Pietra!!

We love Pietra!

No One Does It Better

10/10. They hit the sweet spot of service, reliability and quality tech. Haven't had a single error on a shipment yet and their network of suppliers continues to grow. We had special request for kitting that Pietra accommodated. 

Exactly What I Was Looking For

Pietra has made it easy for me to help launch influencer brands quickly and has saved me an enormous amount of time since they also handle logistics including warehousing and shipping. 

Pietra Reviews

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