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Survicate vs SurveySparrow Comparison (2026)

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Good recommendations?

Survicate logo

Survicate

SurveySparrow logo

SurveySparrow

Overview

Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

99

5

4

3

2

1

69

25

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.4

123

5

4

3

2

1

69

42

7

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
70%
would recommend this app

Pros

“I appreciate the intuitive design, pre-set templates, and ready-to-use question ideas that save time while keeping surveys professional-looking.”
PP

Pauline P.

Senior Graphic Designer

“The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action.”
GT

Graeme T.

Group Quality Lead

“Another standout feature is their tracking system for feature requests. When a feature I suggested goes live, they notify me directly – a thoughtful touch that shows they truly listen to customer feedback.”
VP

Vladimir P.

Senior Marketing Manager

Pros

“The ability of the platform to email out surveys and to choose to record responses anonymously or show the names of the respondents was important. ”
DC

Daniel C.

Benefits and Compliance Manager

“One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork.”
LS

Lanie S.

Owner

“This was a primary factor/aspect in what I needed to use for the specific survey I was creating so this fit the bill.”
DC

Daniel C.

Benefits and Compliance Manager

Cons

“You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.”
GN

Gretchen N.

Director

“For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that.”
MM

Mathilde M.

Lead user research

“The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output.”
JY

Jimmy Y.

Product manager

Cons

“We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API.”
NF

Niall F.

Head of Design

“The platform is not very helpful for creating more elaborate and complex surveys such as”
SD

Shravya D.

Consultant

“The customer support agents are unable to support legacy plans and its frustrating”
MJ

Monique J.

Market Research Analyst

  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features85
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Advocate Management
  • Alerts/Notifications
  • Anonymous Feedback
  • Autofill
  • Automated Scheduling
  • Benchmarking
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Campaign Management
  • Chat/Messaging
  • Complaint Monitoring
  • Conditional Logic
  • Continuous Feedback
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Portal
  • Employee Profiles
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Healthcare
  • For Mobile
  • For Websites
  • Forms Creation & Design
  • Generative AI
  • Geotargeting
  • Individual Development Plans
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Live Results Sharing
  • Mass Texting
  • Media Monitoring
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offboarding
  • Offline Access
  • Offline Response Collection
  • Onboarding
  • Online Polling
  • Paper-Based
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Personalization
  • Phone-Based
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Fields
  • Third-Party Integrations
  • Trend Analysis
  • URL Customization
  • Usage Tracking/Analytics
  • User Research Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Word Clouds
  • Workflow Automation
  • Workflow Management
  • Total features116
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Advocate Management
  • Alerts/Notifications
  • Anonymous Feedback
  • Autofill
  • Automated Scheduling
  • Benchmarking
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Campaign Management
  • Chat/Messaging
  • Complaint Monitoring
  • Conditional Logic
  • Continuous Feedback
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Portal
  • Employee Profiles
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Healthcare
  • For Mobile
  • For Websites
  • Forms Creation & Design
  • Generative AI
  • Geotargeting
  • Individual Development Plans
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Live Results Sharing
  • Mass Texting
  • Media Monitoring
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offboarding
  • Offline Access
  • Offline Response Collection
  • Onboarding
  • Online Polling
  • Paper-Based
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Personalization
  • Phone-Based
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Quotas
  • Response Validation
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Fields
  • Third-Party Integrations
  • Trend Analysis
  • URL Customization
  • Usage Tracking/Analytics
  • User Research Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Word Clouds
  • Workflow Automation
  • Workflow Management

Integrations

  • Total integrations65
  • AWeber
  • ActiveCampaign
  • Agile CRM
  • Airtable
  • Amplitude
  • Braze
  • Calendly
  • Campaign Monitor by Marigold
  • ChatGPT
  • Close
  • Coda
  • Constant Contact
  • Copper
  • Customer.io
  • Databricks
  • Drift
  • Drip
  • Dynamics 365 Customer Service
  • Dynamics 365 Sales
  • Firmao CRM
  • Freshdesk
  • Freshsales
  • Fullstory
  • GetResponse
  • Glassbox
  • Google Analytics 360
  • Google Chrome
  • Google Contacts
  • Google Sheets
  • Help Scout
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • IFTTT
  • Intuit Mailchimp Email Marketing
  • InvoiceBerry
  • Iterable
  • Jira
  • Keap
  • Kit
  • Klaviyo
  • LiveChat
  • MailerLite
  • Mailgun
  • Manago AI
  • Marketo Engage
  • Marketo Sales Connect
  • Microsoft Excel
  • Microsoft Fabric
  • Microsoft Teams
  • Mixpanel
  • ModMed
  • Netskope One Platform
  • Notion
  • Ontraport
  • Ortto
  • Pipedrive
  • Productboard
  • Reply
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Segment
  • SendGrid
  • SessionCam
  • Shopify
  • Skyvia
  • Slack
  • Smartlook
  • Tableau
  • Trello
  • UXCam
  • Unanet ERP GovCon
  • VERO
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Suite
  • iPresso
  • monday AI Work Platform
  • tl;dv
  • Total integrations25
  • AWeber
  • ActiveCampaign
  • Agile CRM
  • Airtable
  • Amplitude
  • Braze
  • Calendly
  • Campaign Monitor by Marigold
  • ChatGPT
  • Close
  • Coda
  • Constant Contact
  • Copper
  • Customer.io
  • Databricks
  • Drift
  • Drip
  • Dynamics 365 Customer Service
  • Dynamics 365 Sales
  • Firmao CRM
  • Freshdesk
  • Freshsales
  • Fullstory
  • GetResponse
  • Glassbox
  • Google Analytics 360
  • Google Chrome
  • Google Contacts
  • Google Sheets
  • Help Scout
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • IFTTT
  • Intuit Mailchimp Email Marketing
  • InvoiceBerry
  • Iterable
  • Jira
  • Keap
  • Kit
  • Klaviyo
  • LiveChat
  • MailerLite
  • Mailgun
  • Manago AI
  • Marketo Engage
  • Marketo Sales Connect
  • Microsoft Excel
  • Microsoft Fabric
  • Microsoft Teams
  • Mixpanel
  • ModMed
  • Netskope One Platform
  • Notion
  • Ontraport
  • Ortto
  • Pipedrive
  • Productboard
  • Reply
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Segment
  • SendGrid
  • SessionCam
  • Shopify
  • Skyvia
  • Slack
  • Smartlook
  • Tableau
  • Trello
  • UXCam
  • Unanet ERP GovCon
  • VERO
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Suite
  • iPresso
  • monday AI Work Platform
  • tl;dv

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