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Social Networking Software with Live Chat (2026)

Last updated: April 2026

Why is live chat important for social networking software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Live chat enables real-time communication, fostering direct interaction with followers and clients. It enhances customer support, facilitates immediate responses, and allows users to engage dynamically through video and messaging. Of the 84 reviewers who rated live chat, 82% rated this feature as important or highly important.

Key features of social networking software based on insights from 3572 verified reviews

Chat/Messaging: Users value customizable chat themes, privacy controls, and multimedia sharing, making communication both personal and professional seamless. 92% of reviewers rated this feature as important or highly important.
Activity/News Feed: Reviewers appreciate staying updated with real-time posts and personalized content, which boosts engagement and content discovery. 92% of reviewers rated this feature as important or highly important.
Social Promotion: Reviewers highlight the effectiveness of boosting posts and creating targeted campaigns to increase visibility and engagement. 92% of reviewers rated this feature as important or highly important.
Content Management: Reviewers value the ease of organizing, scheduling, and analyzing diverse content types to maintain a consistent and engaging online presence. 91% of reviewers rated this feature as important or highly important.
User Profiles: Users appreciate the customization options for personal and business profiles, which help express identity and build connections. 91% of reviewers rated this feature as important or highly important.
Real-Time Chat: Reviewers emphasize the importance of instant communication for personal interaction and customer support, enhancing engagement and trust. 85% of reviewers rated this feature as important or highly important.