Burq - 2026 Pricing, Features, Reviews & Alternatives

Burq is an intelligence that decides how every order moves, and writes down why. Teams that deliver from stores, distribution centers, or 3PL locations use it to choose the right way to send each order, instead of defaulting to one provider or a fixed routing rule.

Every order gets its own decision. Burq compares your own drivers with hundreds of delivery providers, considering the vehicle, whether to batch, when to release, and what to do if the first choice falls through. It checks each option against the delivery promise and against how that option has performed on the same lane at the same hour. Then it dispatches the order and logs the reasons in your Decision Ledger, along with who decided and any override.

Day to day, Dispatch OS builds routes and batches orders so deliveries stay on schedule, whether they run on your fleet or the provider network. Exceptions such as cancelled pickups, late drivers, and refund requests are resolved automatically, and live support is available 24/7 when a person needs to step in. Customers get branded tracking pages, SMS, and email updates tied to real delivery events, and provider scorecards show which options perform best by zone, hour, and package type. Burq In-Store Checkout adds QR code ordering to any physical location.

You stay in control of how much Burq does on its own. It begins with no authority, proposes decisions for your team to approve, and takes on more only where results back it up. If a hard rule is broken, it steps back right away.

Setup works alongside the tools you already use. Your OMS keeps the order, and Burq reports every status back. Connect through the API, webhooks, the Shopify app, Zapier, or the MCP server, and bring your existing carrier agreements so Burq can quote them against network rates.

Because Burq owns no drivers or vehicles, it has nothing to favor. Every decision is judged only on your outcome.