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Last-mile delivery management software

(23)

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Onfleet Pricing, Features, Reviews and Alternatives

Onfleet product overview

Price starts from

550

Per month

Flat Rate

What is Onfleet?

Onfleet is a last-mile delivery management SaaS platform suitable for large enterprise businesses as well as SMBs.

Key benefits of using Onfleet

  • Onfleet offers a centralized delivery management solution that simplifies the fulfillment of local deliveries from start to finish, enabling companies of all sizes to focus on their core business and their customers .


  • The system boasts an intuitive dashboard-based interface featuring geographic maps with real-time service overlays depicting route plans, service zones, task destinations and driver/customer locations.


  • Powerful route optimization allows you to optimize thousands of tasks across hundreds of drivers in no time, taking into account traffic data, driver schedules, delivery windows, vehicle capacities, and other constraints.


  • Intelligent dispatching ensures operations are streamlined and efficient, while drivers can use their smartphone app to view delivery details, customer info, navigational hints and remotely capture proof of delivery.


  • Inspire greater confidence by connecting with customers, providing quick call options to drivers or call center lines, custom SMS notifications and the ability to post star ratings on service experience.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

    Onfleet pricing information

    Value for money

    4.5

    /5

    93

    Starting from

    550

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Onfleet features

    Functionality

    4.4

    /5

    93

    Total features

    70

    9 categories

    Most valued features by users

    Third-Party Integrations
    Dispatch Management
    Reporting & Statistics
    Delivery Tracking
    Activity Dashboard
    Order Management
    API
    Alerts/Notifications

    Functionality contenders

    Onfleet users reviews

    Overall Rating

    4.7

    /5

    93

    Positive reviews

    96

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.95/10
    Rating distribution

    5

    4

    3

    2

    1

    66

    23

    3

    0

    1

    Pros
    Fantastic product, super nice support and always available, helped us get going quickly, saved our company.
    This software has really been the only way we could serve our community at this level. We are so great full to Onfleet for helping us help feed the less fortunate during this stressful time.
    Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers.
    Cons
    The worst part of the software is the lack of mobile support for the dispatchers.
    One of the cons of Onfleet is that no customer app provided by them.
    Reports to track performance are difficult to manage, bust into graphs, and interpret.

    Overall rating contenders

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    Sonja J.

    Customer Success Rep

    Food Production, 11-50 employees

    Review source

    Overall Rating

    Onfleet User Review

    Reviewed 3 years ago

    Transcript

    Sonja J.: Hi, my name is Sonja. I am reviewing Onfleet today and I would give it a four out of five....

    SM
    AvatarImg

    Sandile M.

    Food & Beverages, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

    Reviewed 6 years ago

    Effortless tracking of drivers and helps do give our customer the best service.

    Pros

    The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks. The feature to give all the information for our customer and our drivers.

    Cons

    The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned. Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

    Vendor response

    Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

    KR
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    Kelli R.

    Civil Engineering, 1,001-5,000 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Onfleet Digital Deliveries review for Core and Main user

    Reviewed 3 years ago

    I am a training specialist. I am in charge or rolling out nation-wide training to 284 branches or about 1140 people over the course of about 1 year. I have created a buffet of training materials - eLearning, job aids, driver reference guide and we are doing live training in addition to all of that. My experience is positive with Onfleet. It is easy to use and teach others how to use. What is hard is getting them to adopt this new way of doing things and stop using the old way of doing things - even if not more efficient. Change management is the hard part. Mental change to a new way.

    Pros

    Signature Capture, Drag and Drop, auto review occurs w/ successful delivery so we can almost eliminate need to scan pick tickets - reducing paper trail. Driver app easy to use, navigation built in. Analytics will help to fine tune our business. Onfleet, if successfully implemented in all branches can actually cause change to happen in branches that do not operate at the highest level of efficiency. We ask them to have clean pick tickets before orders go into Mincron which ports to Onfleet. This prevents "clean up" on the back end. Not all branches do this. Onfleet could actually bring up the quality of operations at these types of branches that are not doing this.

    Cons

    Yes, We have been in communications with our rep about several features we would like to have added and they are working with us to try to help out. I am not on the team that is in charge of that though. I only know of a couple of enhancements we have asked about. 1) On the map - add a way to drop a pin to create coordinates to pass to a driver. Our business is placing water main pipes in cities, subdivisions...

    Vendor response

    Thank you for this level of detail and showcase on onboarding Onfleet to multiple business locations and operations. We will pay specific attention to the features you'd like to see developed and definitely encourage you to continue working with your rep so we can best serve you!

    JD
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    Jonathan D.

    Food Production, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Onfleet

    Reviewed 6 years ago

    Overall 8/10.

    Pros

    Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

    Cons

    When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

    Vendor response

    Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.

    BJ
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    Brian J.

    Wholesale, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Onsweet!

    Reviewed 3 years ago

    The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.

    Pros

    Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.

    Cons

    Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

    Vendor response

    Thanks for the words - we are always working to improve our full customer experience

    AC
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    Albert C.

    Food & Beverages, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Last Mile Simplified

    Reviewed 4 years ago

    Our organization created a meal production service in response to the Coronavirus outbreak, and went delivery-only just a week into our effort. Our deliveries have grown 200 fold in five weeks, and we needed a tool to ensure food was getting to those who need effectively and efficiently. Onfleet is intuitive enough that our all-volunteer driver corps can onboard themselves or someone on our team in less than 10 minutes, leaving us more time to prep, package, and get meals out the door.

    Pros

    The core functionality of Onfleet, that is the ability to dynamically generate and optimize routes, is a difficult to understate. While route pre-planning is super helpful, saving hours (days?) on a manual process, the ability to add stops dynamically while a driver is en route has been a game-changer for us. From there, it has a modern interface with plenty of data analytics that have helped us to plan ahead in ways that would have been impossible with other solutions.

    Cons

    There are a couple of small usability decisions that might be counterintuitive for a beginner user, but those are more than made up for by an extensive help resource guide.

    Vendor response

    Thanks for the review, Albert! We're proud to play a small part in helping with Bellevue Farmers Market's assistance during these difficult times.

    Onfleet FAQs

    Q. What type of pricing plans does Onfleet offer?

    Onfleet has the following pricing plans:
    Starting from: $550.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Onfleet?

    Onfleet has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Onfleet support?

    Onfleet supports the following languages:
    Arabic, English, French, German, Hebrew, Polish, Russian, Spanish


    Q. Does Onfleet support mobile devices?

    Onfleet supports the following devices:
    Android, iPad, iPhone


    Q. Does Onfleet offer an API?

    Yes, Onfleet has an API available for use.


    Q. What other apps does Onfleet integrate with?

    Onfleet integrates with the following applications:
    Wufoo, Zapier, Google Docs, Airtable, Slack, Typeform, Olo, mailparser.io, Mi9 Retail Suite, n8n.io, Shopify


    Q. What level of support does Onfleet offer?

    Onfleet offers the following support options:
    FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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