Onfleet Pricing, Features, Reviews & Alternatives

Onfleet

Last-mile delivery management software

4.61/5 (51 reviews)

Onfleet overview

What is Onfleet?

Onfleet is a last-mile delivery management SaaS platform suitable for large enterprise businesses as well as SMBs.

Onfleet's software includes intuitive driver apps for iOS and Android devices, robust proof-of-delivery features (photo, signature, and barcode capture), powerful route optimization and auto-dispatching, real-time driver tracking, automated customer notifications and powerful analytics.

Onfleet's RESTful API allows businesses to integrate seamlessly with various systems, such as online ordering interfaces, inventory and warehouse management systems, and more.

Onfleet powers millions of deliveries per month for thousands of smart businesses around the world.
onfleet.com

Pricing

Starting from
$149/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Germany and 3 other markets, Japan, Mexico, United Kingdom

Supported languages

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Onfleet screenshot: Onfleet's comprehensive analytics dashboard allows you to track performance of your drivers and discover key insights.Onfleet Product DemoOnfleet screenshot: Up-to-date delivery details allow drivers to quickly view customer info, order details and navigational directions. Onfleet's driver app is simple and intuitive.Onfleet screenshot: Provide delightful customer experiences, increase on-time deliveries and scale operations efficiently with the world’s most advanced fleet management platform.Onfleet screenshot: Real-time driver tracking with direct contact options enable customers to stay in the loop.Onfleet screenshot: Map dashboards display customizable overlays and location markers, denoting service zones, routes and driver locations. Gain real-time, complete visibility over your operations.

Onfleet user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.5
  4.7
Sonja J.

Onfleet User Review

Used daily for 6-12 months
Reviewed 2019-11-21
Review Source: Capterra

Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful!

Pros
I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!

Cons
I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

Response from Onfleet


Thanks for your feedback, Sonja! We love working with Kitchfix :) We'd love to hear more about your needs regarding mapping out locations based on traffic, as our routing engine does consider historical traffic data so perhaps we can run you through that sometime (if that's what you're looking for)!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sean W.

What a great piece of software

Used daily for 1-2 years
Reviewed 2020-12-12
Review Source: Capterra

Pros
Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are: - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time. - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process. - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers. - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience. - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

Cons
The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Response from Onfleet


Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Albert C.

Last Mile Simplified

Used daily for less than 6 months
Reviewed 2020-04-22
Review Source: Capterra

Our organization created a meal production service in response to the Coronavirus outbreak, and went delivery-only just a week into our effort. Our deliveries have grown 200 fold in five weeks, and we needed a tool to ensure food was getting to those who need effectively and efficiently. Onfleet is intuitive enough that our all-volunteer driver corps can onboard themselves or someone on our team in less than 10 minutes, leaving us more time to prep, package, and get meals out the door.

Pros
The core functionality of Onfleet, that is the ability to dynamically generate and optimize routes, is a difficult to understate. While route pre-planning is super helpful, saving hours (days?) on a manual process, the ability to add stops dynamically while a driver is en route has been a game-changer for us. From there, it has a modern interface with plenty of data analytics that have helped us to plan ahead in ways that would have been impossible with other solutions.

Cons
There are a couple of small usability decisions that might be counterintuitive for a beginner user, but those are more than made up for by an extensive help resource guide.

Response from Onfleet


Thanks for the review, Albert! We're proud to play a small part in helping with Bellevue Farmers Market's assistance during these difficult times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan R.

Fantastic software

Used daily for 2+ years
Reviewed 2021-04-06
Review Source: Capterra

Pros
Easy to integrate with technology partners and has helped some great merchants!

Cons
Can't wait to see how Onfleet scales up in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kenny I.

Great tool for managing my fleet.

Used daily for 1-2 years
Reviewed 2018-01-17
Review Source: Capterra

Helps me manage my fleet and monitor where my trucks are at at any given moment.

Pros
Easy to use. Helps manage where my fleet is at. Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site. Easy to add or delete tasks. Or add or remove users.

Cons
It would be great to be able to drill in farther and be able to get a street view (like google maps) of where my truck/s are located. Also, would be great to be able to go back and view history of previous days activity. Also, another idea is to be able to track miles driven per state. For reporting purposes for apportioned plates.

Response from Onfleet


Thanks for the feedback, Kenny! It's been great having you as a customer for so long. We discussed your feedback as a team today, and I'm happy to report that we're already working on task history improvements and have some ideas around the street view idea :) We'll be in touch as soon as we have more to share!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Onfleet pricing

Starting from
$149/month
Pricing options
Free trial
Subscription
View Pricing Plans

Each plan includes a free 14-day trial:

Starter, 1000 tasks per month – $149 per month
Basic, 2500 tasks per month – $349 per month
Premium, 5000 tasks per month – $799 per month
Professional, 12,500 tasks per month – $1,999 per month
Enterprise - over 25,000 tasks per month - Contact us

Onfleet features

API
Activity Dashboard
Delivery Tracking
Dispatch Management
GPS
Location Tracking
Order Management
Real Time Monitoring
Route Management
Route Optimization
Routing
Scheduling
Third Party Integrations
Transportation Management

Alerts/Notifications (112 other apps)
Billing & Invoicing (97 other apps)
Reporting & Statistics (99 other apps)
Shipment Tracking (88 other apps)
Shipping Management (115 other apps)
Status Tracking (105 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Onfleet

Key features of Onfleet

  • API available
  • Analytics & reporting
  • Anonymized phone numbers
  • Apps for Android & iOS
  • Chart visualizations
  • Comprehensive filters
  • Computer aided dispatch
  • Dashboard-based UI
  • Delivery tracking
  • Dispatch management
  • Driver management
  • Dynamic search tools
  • Instant service ratings
  • Job assignment management
  • Map displays
  • Mileage tracking
  • Mobile signature capture
  • Multi-country support
  • Multiple app integrations
  • Phone Support
  • Rating
  • Real-time alerts
  • Real-time driver tracking
  • Route optimization tool
  • SMS-based messaging
  • Scheduling
  • Signatures, barcodes, and photo capture
  • Task connections
  • Vehicle tracking
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Benefits

Onfleet offers a centralized delivery management solution that simplifies the fulfillment of local deliveries from start to finish, enabling companies of all sizes to focus on their core business and their customers .

The system boasts an intuitive dashboard-based interface featuring geographic maps with real-time service overlays depicting route plans, service zones, task destinations and driver/customer locations.

Powerful route optimization allows you to optimize thousands of tasks across hundreds of drivers in no time, taking into account traffic data, driver schedules, delivery windows, vehicle capacities, and other constraints.

Intelligent dispatching ensures operations are streamlined and efficient, while drivers can use their smartphone app to view delivery details, customer info, navigational hints and remotely capture proof of delivery.

Inspire greater confidence by connecting with customers, providing quick call options to drivers or call center lines, custom SMS notifications and the ability to post star ratings on service experience.