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Last-mile delivery management software
Typical customers
Platforms supported
Support options
Training options
Value for money
4.6
/5
85
Starting from
500
Per month
Flat Rate
Value for money contenders
Functionality
4.4
/5
85
Total features
71
10 categories
Functionality contenders
Overall Rating
4.7
/5
85
Positive reviews
60
22
3
0
0
Overall rating contenders
Sonja J.
Customer Success Rep
Food Production, 11-50 employees
Review source
Transcript
Sonja J.: Hi, my name is Sonja. I am reviewing Onfleet today and I would give it a four out of five....
Elyse V.
Retail, 11-50 employees
Used daily for 1-2 years
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Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good use of this software
Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.
the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.
Thank you for these accolades, especially standing the test of time. We appreciate your business!
Kelli R.
Civil Engineering, 1,001-5,000 employees
Used weekly for less than 6 months
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I am a training specialist. I am in charge or rolling out nation-wide training to 284 branches or about 1140 people over the course of about 1 year. I have created a buffet of training materials - eLearning, job aids, driver reference guide and we are doing live training in addition to all of that. My experience is positive with Onfleet. It is easy to use and teach others how to use. What is hard is getting them to adopt this new way of doing things and stop using the old way of doing things - even if not more efficient. Change management is the hard part. Mental change to a new way.
Signature Capture, Drag and Drop, auto review occurs w/ successful delivery so we can almost eliminate need to scan pick tickets - reducing paper trail. Driver app easy to use, navigation built in. Analytics will help to fine tune our business. Onfleet, if successfully implemented in all branches can actually cause change to happen in branches that do not operate at the highest level of efficiency. We ask them to have clean pick tickets before orders go into Mincron which ports to Onfleet. This prevents "clean up" on the back end. Not all branches do this. Onfleet could actually bring up the quality of operations at these types of branches that are not doing this.
Yes, We have been in communications with our rep about several features we would like to have added and they are working with us to try to help out. I am not on the team that is in charge of that though. I only know of a couple of enhancements we have asked about. 1) On the map - add a way to drop a pin to create coordinates to pass to a driver. Our business is placing water main pipes in cities, subdivisions...
Thank you for this level of detail and showcase on onboarding Onfleet to multiple business locations and operations. We will pay specific attention to the features you'd like to see developed and definitely encourage you to continue working with your rep so we can best serve you!
Jaime M.
Consumer Goods, 501-1,000 employees
Used daily for 6-12 months
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The simplicity of the UI makes it easy to find items and teach new users.
The speed once volume is added is borderline unusable.
Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings.
Brian J.
Wholesale, 51-200 employees
Used daily for 1-2 years
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The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.
Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.
Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.
Thanks for the words - we are always working to improve our full customer experience
Dan S.
Used daily for 1-2 years
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Streamlines our delivery business
The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.
The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.
Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)
Onfleet has the following pricing plans:
Starting from: $500.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Onfleet?
Q. What languages does Onfleet support?
Q. What other apps does Onfleet integrate with?