App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
CA Service Desk Manager
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge base management software for the IT sector
Table of Contents
Is this product right for your business?
Find out with a
CA Service Desk Manager - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
CA Service Desk Manager overview
What is CA Service Desk Manager?
CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.
Managers can gain insights into suggested workflows and instructional guidance regarding critical processes such as password resetting. CA Service Desk Manager offers a change management module, which allows teams to perform root cause analysis and prevent unauthorized changes across systems. Supervisors can also set up federated search functionality to facilitate knowledge management.
CA Service Desk Manager lets service desk analysts gain insights into business-specific reports using mobile applications on iOS and Android devices.
Starting price
Alternatives
with better value for money
CA Service Desk Manager’s user interface
CA Service Desk Manager reviews
Overall rating
3.5
/5
13
Positive reviews
69
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.09/10
5
4
3
2
1
2
7
1
2
1
Joel B.
Sr. Software Developer
Verified reviewer
Anonymity request
Saumendra M.
Sr. Technology Specialist
Joel B.
Sr. Software Developer
Brian v.
SNR DBA
Joel B.
Sr. Software Developer
Who uses CA Service Desk Manager?
Based on 13 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
- Not enough reviewsCA Service Desk Manager's key features
Most critical features, based on insights from CA Service Desk Manager users:
All CA Service Desk Manager features
Features rating:
CA Service Desk Manager alternatives
CA Service Desk Manager
Starting from
No pricing info
Zendesk Suite
Starting from
55
Per month
Freshdesk
Starting from
19
Per month
TeamSupport
Starting from
45
Per month
CA Service Desk Manager integrations (1)
Top integrations
CA Service Desk Manager support options
Typical customers
Platforms supported
Support options
Training options
CA Service Desk Manager FAQs
CA Service Desk Manager has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does CA Service Desk Manager support?
CA Service Desk Manager supports the following languages:
English
Q. Does CA Service Desk Manager offer an API?
No, CA Service Desk Manager does not have an API available.
Q. What level of support does CA Service Desk Manager offer?
CA Service Desk Manager offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat