Chatty - 2026 Pricing, Features, Reviews & Alternatives

Chatty is a cloud-based AI sales agent and live chat platform built natively for Shopify, serving merchants from solo entrepreneurs to large enterprises. It combines an AI assistant trained on store-specific data with a unified omnichannel inbox that consolidates web chat, email, Facebook Messenger, and Instagram, allowing merchants to handle customer inquiries and close sales automatically around the clock without expanding support headcount. Deployed as a Shopify app and also accessible via a standalone web app without requiring Shopify admin login, setup requires no coding and completes in under 10 minutes.

The AI assistant is trained on the store's product catalog, FAQs, uploaded files, imported URLs, and custom Q&A pairs, with automatic overnight catalog syncs that capture sizing, compatibility, and cross-product relationships. During live conversations, the assistant delivers product recommendations, upsell and complementary product suggestions, and cart management actions including adding or removing items and generating checkout links. Behavior-based personalization draws on browsing and purchase history to refine recommendations in real time, while hesitation detection triggers tailored sales nudges. Language detection and multilingual support span 19 languages, and conversation summaries are generated automatically on agent handoff. Revenue attribution is tracked directly on Shopify orders via chatty-assisted and chatty-direct tags, making the financial impact of chat directly measurable.

Team workflow features include automatic conversation assignment, pre-written quick replies, private team notes, conversation reminders, and proactive AI re-engagement when agents go inactive. An FAQ knowledge hub with analytics and unresolved question tracking helps merchants identify and close knowledge gaps over time. Configurable AI spending limits keep reply costs predictable, and a 30-day money-back guarantee is available on paid plans.