docket - 2026 Pricing, Features, Reviews & Alternatives

docket is an AI-native computer-aided facilities management platform designed to automate administrative workflows within facilities operations. The system converts incoming communications such as emails and voice recordings into structured work orders and completion reports, eliminating manual data entry for helpdesk coordinators and field engineers. It targets facilities management companies, mechanical and electrical contractors, and property maintenance providers in the United Kingdom market. The platform delivers enterprise-grade functionality with implementation timelines measured in days rather than months and supports migration from legacy systems or spreadsheet-based workflows.

The core functionality revolves around AI-powered workflow automation that processes email messages, voice notes and document uploads. When an email arrives in the designated helpdesk inbox, the system extracts client details, site location, fault category, priority designation and service level agreement requirements before drafting a work order for coordinator approval. Voice notes recorded on site are automatically transcribed and converted into completion reports. Uploaded documents such as certificates and invoices are parsed for key data and filed within the appropriate client and asset records. The platform’s service level agreement management uses business-hours and twenty-four-seven calendar configurations alongside automated escalation protocols triggered before breach thresholds. Priority-based scheduling assigns engineers based on trade requirements and availability, while planned preventive maintenance schedules are generated from asset registers according to manufacturer specifications or contractual obligations. Subcontractors interact via a contractor portal to accept assignments, update progress and submit completion documentation, and end-users access a client portal to raise requests, track status and retrieve reports without direct helpdesk involvement.

The mobile application operates in offline mode, enabling engineers to complete forms, capture photographs and record job details without cellular connectivity and synchronize automatically upon reconnection. The quoting and invoicing module derives estimates and final invoices directly from job data, populating line items, labor hours, materials and tax calculations at job closure. Native API integrations with accounting platforms such as Xero and QuickBooks enable automatic creation of authorized sales invoices with pre-populated client information, detailed line items and payment terms. Payment status information flows back into the facilities management interface, offering visibility into outstanding receivables.

The onboarding process supports CSV-based data imports for sites, locations, assets, contracts, contractors and maintenance schedules through a guided wizard that permits multiple import attempts with rollback capabilities prior to final commitment. The platform tracks contractor compliance with expiry monitoring for certifications, insurance policies and safety documentation, and enforces configurable hard-blocking rules to prevent non-compliant assignments. A workflow engine enables per-client configuration of business rules, approval hierarchies and notification protocols. Multi-tenant deployment allows each client to operate under distinct operational parameters within a shared instance.