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HEINZELMANN Logo

Issue tracking software for the IT sector

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HEINZELMANN - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

HEINZELMANN overview

What is HEINZELMANN?

HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

The platform enables managers to automatically route tickets to relevant individuals and communicate with customers across multiple channels via the real-time chat feature. HEINZELMANN offers extended reporting and workflow management features that allow teams to keep track of hardware, software licenses, and more. Supervisors can also manage project work orders and track costs related to enterprise purchases on a unified interface.

Starting price

1095per user

Alternatives

with better value for money

HEINZELMANN’s user interface

Ease of use rating:

HEINZELMANN reviews

Overall rating

4.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

0

1

0

0

0

HEINZELMANN's key features

Most critical features, based on insights from HEINZELMANN users:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
Analytics
Approval process control
Asset lifecycle management
Asset tracking
Assignment management

All HEINZELMANN features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
Analytics
Approval process control
Asset lifecycle management
Asset tracking
Assignment management
Automated routing
Availability management
Benchmarking
Change management
Client portal
CMDB
Collaboration tools
Commenting/Notes
Compliance management
Configurable workflow
Configuration management
Contract/License management
Customer database
Customer support
Customizable branding
Customizable fields
Customizable forms
Customizable templates
Dashboard
Dashboard creation
Data import/export
Drag & drop
Email management
Email templates
Help desk management
Incident management
Inventory management
Issue auditing
Issue management
Issue scheduling
Issue tracking
IT asset management
IT risk management
Knowledge base management
Knowledge management
Mobile access
Monitoring
Multi-Channel communication
Performance metrics
Prioritization
Problem management
Procurement management
Project management
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Recurring issues
Release & deployment
Release management
Remote access/control
Reporting/Analytics
Reporting & statistics
Resource allocation & planning
Role-Based permissions
Rules-Based workflow
Scheduled/Automated reports
Self service portal
Service catalog
Service history
Service level agreement (sla) management
Service request management
SSL security
Support ticket management
Support ticket tracking
Surveys & feedback
Tagging
Task management
Task progress tracking
Third-Party integrations
Ticket management
Workflow management

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HEINZELMANN pricing

Value for money rating:

Starting from

1095

/user

One-time payment

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about HEINZELMANN price and value

Value for money rating:

HEINZELMANN support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support

Training options

In Person
Webinars
Live Online
Documentation

HEINZELMANN FAQs

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