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HHAeXchange
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HHAeXchange is the leading technology platform for homecare.
Table of Contents
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HHAeXchange - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
HHAeXchange overview
What is HHAeXchange?
HHAeXchange is the only homecare management software that seamlessly connects providers, state Medicaid programs, managed care organizations (MCOs), and caregivers through one platform. This connection breaks down barriers and enables unparalleled efficiency, communication, transparency, and compliance. For more than a decade, our award-winning, cloud-based solution has helped providers minimize risk, increase efficiency, ensure compliance, empower caregivers, and improve patient outcomes.
HHAeXchange empowers caregivers to collect real-time data and record observations at the point of care. With our value-based care tools, providers and payers can leverage caregivers’ visits to gain proactive insights and improve health outcomes.
Key benefits of using HHAeXchange
Providers can gain real-time insights into the quality metrics needed to run their business more efficiently, rise above your competition, and grow your agency.
HHAeXchange seamlessly connects payers and providers across the homecare ecosystem, allowing for aggregation of all visit data, regardless of providers’ EVV tools. Our software exceeds the requirements for 21st Century Cures Act compliance by helping MCOs and state Medicaid programs improve workflows and access comprehensive insights. This enables better management of provider network performance and a higher quality of member care.
HAeXchange’s solutions are designed to support caregivers in delivering better outcomes. This includes convenient, flexible technology for:
- Agency caregivers of Personal Care Services (PCS)
- Skilled providers of Home Health Care Services (HHCS)
- Direct care workers for Self-Directed services
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Billing Issues
Report Printing
Caregiver Clock
Visit and Pay
Scheduling and Clocking
HHAeXchange pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.5
Features
3.6
Ease of use
3.7
Customer support
3.1
Reviews sentiment
What do users say about HHAeXchange?
Many bugs, whether it has to do with overnight clock in issues, alternate shift issues, report issues, no matter what your issue, if you call customer support, you will get a ticket number and that will be the end of it.
Select to learn more
Who uses HHAeXchange?
Based on 98 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
HHAeXchange's key features
Most critical features, based on insights from HHAeXchange users:
All HHAeXchange features
Features rating:
HHAeXchange alternatives
HHAeXchange
Starting from
375
Per month
InMyTeam
Starting from
No pricing info
AlayaCare
Starting from
No pricing info
Alora Home Health
Starting from
No pricing info
HHAeXchange pricing
Value for money rating:
Starting from
375
Per month
User opinions about HHAeXchange price and value
Value for money rating:
To see what individual users think of HHAeXchange's price and value, check out the review snippets below.
April M.
HR Assistant
Ethan M.
Alternate Administrator
HHAeXchange integrations (16)
Integrations rated by users
We looked at 98 user reviews to identify which products are mentioned as HHAeXchange integrations and how users feel about them.
Integration rating: 3.0 (1)
HHAeXchange customer support
What do users say about HHAeXchange customer support?
Customer support rating:
We analyzed 23 verified user reviews to identify positive and negative aspects of HHAeXchange customer support.
A small group of reviewers highlight that customer support is helpful, responsive, and goes above and beyond when needed.
Widely noted by reviewers, customer support is difficult to reach, slow to respond, and often unhelpful or lacking follow-up.
Support options
Training options
To see what individual users say about HHAeXchange's customer support, check out the review snippets below.
“Another great aspect of this software is the customer support.”
Christian S.
Director of Compliance, QA and IT
“It was a very bad experience at first with the Aggregator for PA to Sandata and we don't have good experience with getting any of our emails to customer service answered or fixed.”
Carol A.
Data Systems Manager
“When we have an issue it is very hard to get support to help fix the issues. ”
Kelly C.
Administrator
HHAeXchange FAQs
HHAeXchange has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does HHAeXchange support?
HHAeXchange supports the following languages:
Arabic, Chinese (Traditional), English, Korean, Polish, Portuguese, Russian, Spanish
Q. Does HHAeXchange support mobile devices?
HHAeXchange supports the following devices:
Android, iPad, iPhone
Q. Does HHAeXchange offer an API?
No, HHAeXchange does not have an API available.
Q. What level of support does HHAeXchange offer?
HHAeXchange offers the following support options:
Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)
