Idle - 2026 Pricing, Features, Reviews & Alternatives

Idle is all-in-one salon software, spa software and pet grooming software, run with AI agents. It brings online booking, scheduling, point of sale, inventory, staff management, payroll and client relationship management into one platform, priced as a flat subscription per store with unlimited staff and bookings. Idle suits hair salons, barbershops, nail studios, spas, massage centres, aesthetic clinics, wellness centres and pet groomers, from solo operators to multi-location chains, with local pricing in Singapore, Malaysia, Thailand, Australia, the UK and the US.

At the front desk, Idle DMs, the AI WhatsApp agent, books, reschedules and cancels appointments in conversation with clients, takes deposits and hands over to a team member when asked. AI-driven staff assignment matches team members to each service and manages multi-service appointments, while resource management auto-reserves rooms, chairs and equipment with a live view of availability. A custom-branded booking page embeds in your own website. The CRM keeps a profile for every person or pet with visit history and before and after photos, surfaces notes and AI insights ahead of each appointment, and assigns a health score that identifies loyal clients and retention risks. Automated WhatsApp confirmations, reminders and campaigns are built in.

In the back office, the point of sale checks out services, retail, packages, memberships, gift cards and vouchers in one bill with card payments through Stripe. Payroll calculates commissions, bonuses and overtime automatically and produces payslips, fed by staff shifts, leave and geo-enabled timesheets. Inventory includes a stockkeeping mode that separates retail from in-service stock, and an AI restock agent predicts depletion dates and drafts vendor reorders. Role-based permissions give each staff login exactly the access it needs, Google Calendar and Xero connect out of the box, and free data migration from your previous system is included.