Infor HR Service Delivery - 2026 Pricing, Features, Reviews & Alternatives

Infor HR Service Delivery

Employees, managers, and HR professionals can find personalized HR information via Infor HR Service Delivery. The self-service portal integrates a threefold solution in one secure cloud-based environment that centralizes HR questions, answers, documents, and requests.

Core Functions

• Analytics and reporting for tracking service performance

• Searchable knowledgebase for all employees

• Automated HR workflows and processes

• Personalized, role-based access

• Multi-tier model

• Available 24/7

• Mobile access

Integrations

• Shared portal architecture connects HR Knowledgebase, HR Case Management, and

Total Rewards

• Runs on the Infor OS platform as part of the Infor CloudSuite

• Out-of-the-box integration with Infor Global HR

Security

• Multi-factor authentication (MFA): verified logins prevent unauthorized access

• Role-based access for employees, managers, and HR professionals

• Confidential and sensitive employee data controls

Total Rewards

Infor Total Rewards helps employees and job candidates understand the true value of their complete compensation package—pay, benefits, retirement contributions, bonuses, perquisites, and more—via the personalized, detailed contents in their Total Rewards Statements.

Core Functions

• Statements define the value of each benefit, earning, and perk

• Employee self-service access to statements

• Annual compensation comparisons

Core Capabilities

• Admin tools for building statements at scale

• Centralized rewards data presentation

• Auto-refreshed year-to-date totals

Security

• Controlled access to individualized compensation information

• Data delivered within the secure HRSD portal

• Secure presentation of sensitive data

HR Case Management

HR teams can track, route, manage, and resolve employee inquiries with Infor HR Case Management: the configurable HR ticketing tool that automates workflows via standardized processes.

Core Functions

• Personalized agent, manager, and admin dashboards

• Employee-driven ticket submissions and tracking

• Form Builder: create online forms for employees

• Channel integrations: email, chat, telephony

• Case management / HR inquiry tracking

• Intelligent case routing and triaging

• Reporting and analytics dashboards

• Surveys and feedback collection

• Agent and manager ticket queues

• Case resolution templates

• Workflow automation

• Auto-close cases

• SLA tracking

• Quick cases

Tech Specs

• Intelligent routing as per population, issue type, expertise

• Analytics: active cases, closed cases, and resolution times

• Notifications, reminders, and escalation workflows

• Attachments, notes, and case histories

• Bulk case creation/cloning

Integrations

• Integrated employee profile access via Global HR

• MS Teams AI Copilot & Infor Gen AI Assistant

• HR Knowledgebase integration

Security

• Single-point audit trail of employee queries and resolutions

• Permission-based access to all cases and documentation

• Confidential HR transactions in a secure environment

HR Knowledgebase

Employees can find answers to their HR questions on their own via Infor HR Knowledgebase. Searches return personalized, role-based results—HR information, policies, procedures, and answers to common questions—in a secure environment without contacting HR or submitting a ticket.

Core Functions

• Answers for employees, managers, and HR professionals

• Global: supports 24 languages and dialects

• HR article authoring and publishing tools

• Policy and procedure management

• Centralized document repository

• Self-service HR support portal

Tech Specs

• Meta-tags & keywords fine-tune search results

• Double-quick navigation by content category

• Configurable branding and imagery

Integrations

• MS Teams AI Copilot & Infor Gen AI Assistant

• Connected employee support workflows

• HR Case Management integration

Security

• Personalized content delivery

• Centralized HR resource management

• Secure environment with role-based access to HR content