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iSupport

Smart automation. Seamless teamwork.

Table of Contents

Is this product right for your business?

Find out with a

iSupport - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

iSupport overview

What is iSupport?

iSupport is an ITIL-aligned help desk and ITSM solution for small and midsize organizations that need full service desk capability without enterprise cost or complexity. Deploy on-premises with a one-time perpetual license or as a hosted subscription. The Incident Management Edition covers ticketing, rules-based routing and escalation, SLAs, knowledge, assets, and reporting. The Service Desk Edition adds problem and change management, a service catalog, and a CMDB. Built-in AI summarizes incidents and customer history and helps technicians write and edit responses, using OpenAI or a self-hosted OpenAI-compatible model to keep data in-house. mySupport self-service portals let end users submit and track requests and find answers. iSupport integrates with Active Directory, Microsoft 365, and BeyondTrust, and includes iOS and Android apps. Licensing is concurrent, not per named agent, and maintenance includes unlimited support from a US-based team.

Starting price

699

Alternatives

with better value for money

Do you work for iSupport? Manage this product listing

iSupport’s user interface

Ease of use rating:

4.3

(34)

iSupport reviews

Overall rating

4.3

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.63/10

Rating distribution

Pros

Cons

“Set up can be very dicey if you deviate at all from their recommendation of having the database hosted on the same server as the application. Since they use MSSQL Server, this is a licensing nightmare as Microsoft will tag you for every user that submits a ticket.”

Paul D.

Network Engineer

“Asset Management is very clunky to setup and display. When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.”

Paul D.

Network Engineer

Who uses iSupport?

Based on 34 verified user reviews.

Company size

- Not enough reviews

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Hospital & Health Care

Use cases

Customer Service

Help Desk

Remote Support

ITSM

iSupport's key features

Most critical features, based on insights from iSupport users:

Service level agreement (sla) management

4.0

(1)

Remote access/control

4.0

(1)

Support ticket management

4.0

(1)

All iSupport features

Features rating:

4.2

(34)

Activity dashboard

(0)

AI text generation

(0)

Alerts/Escalation

(0)

API

(0)

Asset tracking

(0)

Automated response

(0)

Automated routing

(0)

Autoresponders

(0)

Availability management

(0)

Call center management

3.0

(1)

Change management

(0)

Collaboration tools

(0)

Configuration management

(0)

Contract/License management

(0)

Customer database

(0)

Customizable branding

(0)

Dashboard

(0)

Data import/export

(0)

Diagnostic tools

(0)

Email management

(0)

Email to case

(0)

Incident management

4.0

(1)

Interaction tracking

(0)

IT asset management

(0)

Key performance indicators

(0)

Knowledge base management

2.0

(1)

Live chat

(0)

Macros/Templated responses

(0)

Mobile access

(0)

Multi-Channel communication

(0)

Performance metrics

(0)

Prioritization

(0)

Problem management

(0)

Project management

(0)

Queue management

(0)

Real-Time chat

5.0

(1)

Real-Time monitoring

(0)

Real-Time updates

(0)

Remote access/control

4.0

(1)

Reporting

(0)

Reporting/Analytics

1.0

(1)

Reporting & statistics

(0)

Screen sharing

5.0

(1)

Self service portal

(0)

Service level agreement (sla) management

4.0

(1)

Session recording

(0)

Social media integration

(0)

Support ticket management

4.0

(1)

Surveys & feedback

(0)

Task automation

(0)

Third-Party integrations

(0)

Ticket management

3.5

(2)

Ticket response user experience

(0)

Workflow

(0)

Workflow management

(0)

iSupport alternatives

iSupport

4.3

(34)

Starting from

699

One-time payment

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.2

Customer Support

4.6

BOSSDesk

4.7

(145)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.7

Customer Support

4.8

SysAid

4.5

(523)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

InvGate Service Management

4.6

(108)

visit website

Starting from

Per year

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

iSupport pricing

Value for money rating:

4.2

(34)

Starting from

699

One-time payment

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about iSupport price and value

Value for money rating:

4.2

(34)

To see what individual users think of iSupport's price and value, check out the review snippets below.

Paul D.

Network Engineer

“Asset Management is very clunky to setup and display. When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.”

Paul D.

Network Engineer