ModalCRM - 2026 Pricing, Features, Reviews & Alternatives

ModalCRM is a cloud-based live chat and customer communication platform designed for small to medium-sized businesses. A website chat widget, installed via a single JavaScript snippet, connects visitors directly to operators through a unified team inbox that consolidates messages from Telegram, Viber, WhatsApp, Instagram, and browser-based voice calls into one interface. No PBX hardware or on-premises infrastructure is required; operators work entirely through a web browser. A free tier supports single-operator use, with team pricing starting at 300 UAH per operator per month.

At the core of the platform is a persistent customer card that stores full cross-channel conversation history, ad source attribution, UTM parameters, and the originating page of each contact. This gives operators complete context for every interaction without searching through separate chat archives. A no-code bot builder with a block-based scenario editor handles greetings, qualification questions, and contact capture, reducing manual workload before a live operator joins. Missed browser calls are automatically converted to follow-up tasks, and a callback queue with task scheduling keeps response workflows organized.

Conversation distribution across operators eliminates duplicate replies and balances workload across teams. Ad campaign source attribution is tracked at the individual customer card level, connecting marketing spend directly to contact records. For businesses evaluating alternatives to Russian-owned live chat infrastructure, ModalCRM operates on infrastructure that does not transit Russian-owned networks, and migration from competing tools is designed to complete within a single session.