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Omnistra
AI workforce for commerce: voice and messaging agents
Table of Contents
Omnistra - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: August 2026
Omnistra overview
What is Omnistra?
Omnistra is an AI workforce platform built for commerce operations. It runs voice and messaging agents that answer customers, sell, and execute order operations in more than 60 languages, with Bangla and English native.
Architecture and control
A visual workflow engine defines the exact node path an agent follows, from introduction through conversation to handoff or call end. Agents are configured per channel with their own model, voice, memory, knowledge base and tool access, so behaviour is explicit rather than emergent. Human-in-the-loop rules are declared per deployment: every agent has a defined point at which a conversation transfers to a person, and the full context transfers with it.
Analysis
Every conversation is classified against a taxonomy of more than 100 tags and analyzed after it ends. Emotion is tracked live, so a conversation that turns is escalated while it is still open. Analytics cover AI containment rate, median first response time, cost per resolution, token usage, projected spend, cost savings against a human baseline and ROI, split across executive, operational efficiency, billing and usage, and revenue views.
Commerce
Order OS is native. It confirms cash-on-delivery orders by phone, maintains catalog and customer records, scores COD risk, selects and books carriers, tracks deliveries live and works to recover failed deliveries. Event webhooks push order state into your own systems.
Channels and integrations
Web chat, Messenger, Instagram, WhatsApp Business API and voice. Storefront integrations for Shopify and WooCommerce. Service integrations for Zendesk Suite, Intercom and Salesforce Service Cloud. An open API and event webhooks cover anything without a native connector.
Deployment
Cloud, SaaS and web based, with role-based permissions and access controls. Pricing is a monthly plan with a pool of included credits and no per-seat charge. Every feature is on every plan and the only difference between plans is volume.
Omnistra was founded in 2025 and is built in Dhaka, Bangladesh.
Omnistra’s user interface
Omnistra reviews
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Omnistra's key features
Most critical features, based on insights from Omnistra users:
All Omnistra features
Omnistra alternatives
Omnistra
Starting from
41
Per month
micro1
Starting from
89
Per month
Celoxis
Starting from
10
/user
Per month
fonio.ai
Starting from
No pricing info
Omnistra pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Everything in Scale
- Custom credit volume
- Dedicated onboarding and named success engineer
- Custom integrations and data residency options
- Multi-brand and multi-market deployment
User opinions about Omnistra price and value
Value for money rating:
Omnistra integrations (8)
Omnistra support options
Typical customers
Platforms supported
Support options
Training options
Omnistra FAQs
Q. What level of support does Omnistra offer?
Omnistra offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat