Optlo - 2026 Pricing, Features, Reviews & Alternatives

Optlo is a website support agent that runs on an AI provider account your own company holds. Deployment is a JavaScript widget plus a knowledge base assembled from material you already maintain. Model calls are authenticated with your own OpenAI, Anthropic or Google Gemini key, so inference happens under your contract with that provider instead of being resold by Optlo, and the specifics below - sources, workflows, connectors, limits and price - sit on top of that arrangement.

How it works: knowledge sources are your own site, docs and help center, plus custom answers you write by hand. A Starter plan indexes up to 100 website sources and 1,000 notes. A visual workflow editor lets you build conversation flows in which every step is inspectable and editable, so the agent acts inside flows your team designed rather than planning its own. Human handoff carries the full conversation context across to a shared inbox with rich replies.

Integrations and extensibility: secure connectors to Stripe or any HTTP API let the agent read and write data mid-conversation, so it can look up an order or update a record inside the chat rather than deflecting to a form. The widget embeds on an unlimited number of websites on every plan.

Model and cost control: because the provider account is yours, you can switch providers or mix models per workflow step without renegotiating your support tooling, and usage and spend limits sit in your own provider console. Conversations run through your account rather than a vendor's. AI usage is billed by your provider directly, so there is no per-resolution markup and token cost stays visible as volume grows.

Pricing is a platform subscription based on active conversations and seats. Starter is $19/month for 500 active conversations, 1 seat and 3 workflows. Growth is $59/month for 2,000 active conversations, 3 seats and 8 workflows. A custom plan is available for larger teams. Billed annually, both plans give two months free. Add-ons cover extra conversations at $15 per 500 per month, extra seats at $15 each per month, and branding removal at $99 per month.

A 7-day free trial needs no credit card and includes AI usage on us, so you can evaluate the product before connecting your own provider account.

Best suited to support and CX teams at SaaS and online businesses that are comfortable holding their own AI provider account. Documentation is at optlo.com/docs; online support runs Monday to Friday, business hours New Zealand time (UTC+12).