App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
OpenText Core Service Management
5
5
4
3
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled IT service management solution
Table of Contents
Is this product right for your business?
Find out with a
OpenText Core Service Management - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
OpenText Core Service Management overview
What is OpenText Core Service Management?
Service Manager is an ITSM solution that helps businesses utilize machine learning and artificial intelligence technologies to categorize tickets, identify trends, resolve issues, create knowledge articles, evaluate user surveys, and fulfill requests from within a unified platform. With the built-in self-service portal, users can handle live chats, connect with virtual agents, and utilize search feature to resolve issues.
Service Manager also enables staff members to generate KPI-based reports, handle release management processes, and configure DevOps integrations.
OpenText Core Service Management’s user interface
OpenText Core Service Management reviews
Overall rating
4.4
/5
9
Positive reviews
67
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.67/10
5
4
3
2
1
5
3
1
0
0
OpenText Core Service Management's key features
Most critical features, based on insights from OpenText Core Service Management users:
All OpenText Core Service Management features
Features rating:
OpenText Core Service Management alternatives
OpenText Core Service Management
Starting from
No pricing info
Desk Manager
Starting from
No pricing info
LiveAgent
Starting from
15
/user
Per month
Milvus
Starting from
25
/user
Per month
OpenText Core Service Management integrations (5)
Integrations rated by users
We looked at 9 user reviews to identify which products are mentioned as OpenText Core Service Management integrations and how users feel about them.
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
“The API in dcTrack from Sunbird works great!!!!!”
Mathias L.
Responsible of data center (DC operator)
Integration rating: 4.0 (1)
“Need a way to send text and SMS alerts should failure occur.”
Mick S.
VP
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
OpenText Core Service Management support options
Typical customers
Platforms supported