Strata CRM - 2026 Pricing, Features, Reviews & Alternatives

Strata is a multi-tenant operating system built specifically for automotive service businesses — from independent repair shops and detailers to multi-location operators and mobile service teams. It replaces the patchwork of scheduling tools, spreadsheets, payment links, and messaging apps with one connected system that runs the full customer lifecycle: lead capture, booking, quoting, scheduling, job management, invoicing, payments, recurring memberships, follow-up, and team operations.

Customer & Vehicle CRM: Full customer and vehicle records linked to every quote, appointment, invoice, and job, with encrypted contact storage and blind-indexed search for privacy-preserving lookup.

Scheduling & Dispatch: Month, week, and day calendars with staff- and location-aware scheduling, double-booking prevention, crew-based job assignment, and per-technician day views.

Sales & Invoicing: Multi-option quotes (good/better/best) with customer-facing approval and pay-at-approval, signed approvals with captured signatures and photos, and invoices with draft, sent, paid, overdue, and void states.

Payments & Billing: Stripe Connect payments, deposits, card-on-file, and recurring memberships billed through the shop's own account. An idempotency ledger and read-time reconciliation against Stripe protect every money path, so a dropped webhook never loses or duplicates a charge.

Automation & Revenue Recovery: An approval-based automation layer proposes revenue-recovering actions — follow-ups, overdue nudges, win-backs, and review requests — for the owner to approve or edit, then attributes the bookings and payments that follow so you can measure ROI.

Messaging & Voice: Per-shop business texting with two-way conversations, missed-call auto-text, opt-out compliance, and quiet-hours handling.

Reporting: Typed aggregate reporting across metrics (count, revenue, hours, average ticket) and dimensions (service, client, staff, location, vehicle, month), exportable to CSV.

Integrations: Stripe, QuickBooks Online, Google Calendar, Twilio, and signed outbound webhooks for Zapier, Make, and n8n. A native iOS app ships through the App Store, and an AI connector lets shops query their own workspace through an assistant.

Security & Reliability: JWT authentication with tenant-aware enforcement on every request path, role-based access with granular per-member permissions, encrypted storage for customer contact data and integration secrets, rate limiting, provider webhook signature verification, and a durable job queue with retries and dead-letter alerting. The platform is backed by 1,500+ automated tests, including adversarial audits of the payment, permission, and messaging subsystems.